Wheel Technologies

They did me right. They did have to send one wheel back because they somehow missed the fact that it had a small crack in it, but they fixed that without thinking twice. They also gave me a great price.

Let’s start with the positive:
1. The people seem nice.
2. MIGHT be okay if you ONLY have light, cosmetic damage on a small wheel.
Now let’s list the negatives:
1. Questionable competence. They state the following on their website: «Your inspected wheel then moves on to our metal department. Here it is checked with special instrumentation for trueness and roundness.» Having walked in and looked at their shop and equipment, it’s more like traveling back into the sweat shops of the 1700’s. I noted no «special instrumentation.» On the contrary, it looked more like a dark, trashed, messy high school shop, minus any technical expertise. In our case, they have had three opportunities to repair four 21″ wheels. They claim «they’re balanced.» They may balance on their single, beat up, bottom-​of-​the-​line wheel balancer from 1982 (an embarrassment in itself), but on our new car they vibrated so much the car was almost undrivable at freeway speeds. (The stock wheels are fine – as smooth as can be.) Then they sent the wheels to another shop with a road-​force balancer, claiming they were fixed. No change – not even close to «repaired» or balanced.
After going back and forth, our local tire shop staff looked at the problem and found that some of the wheels were grossly out of round, with a lateral roundout/​wobble that was easily visible to the eye when spun, even at low speeds.
So Discount Tire sent them back, again. No improvement…
2. Terrible customer service. After having the wheels sent back THREE times, I placed two calls asking for an owner or manager to call me to get this resolved. No one ever bothered to call back. Nice, real nice. I guess that’s once they’ve been paid, they just don’t give a darn, even with a large corporate account.
3. Poor attention to finish/​paint. They painted the wheels after their «repairs» but it was barely adequate: a careful look reveals the paint wasn’t applied as well as the factory finish, nor is the gloss or shine quite as good. When washing the car it’s obvious the clear coat isn’t well applied as the wheel spokes aren’t smooth. They just don’t look quite right with an imperfect finish, but we’re stuck with them now as I’m not going to start all over and do this again with them. Plus, the inside finish on one of the rims was badly scratched and gouged in one location. They indicated that it was from the hook they use to hold the wheels while painting. .. and assumed that’s just fine. I asked why the other three wheels didn’t have the paint gouge/​scratches. They just shrugged. And so it remains gouged and scratched because that’s just fine with them. Wow.
In closing, these guys seem cheaper, but it’s for good reasons, as we’ve learned with several experiences now. if you care about how your wheels look and how your car drives and feels at highway speeds, there are much, much better choices elsewhere…
In a word: avoid.

Wheel Technologies Inc. refinished my badly damaged alloy wheel. Looked new when they were done with it.

I was a little surprised other people had any issues at this place. My fiend got his his new Toyota tundra done with the matte finish black and I got the glossy black on a black BMW 325i (posted a picture of it above). They had it ready when I was told, they helped me pick out the gloss over the black and I waited a few months to make sure everything stayed the same as day one. Love the way my car looks now and I’m very satisfied with their job.

I did a real number on my wheels and needed to replace my front wheel. After making 50 – 60 phone calls to shops in the area I was quoted a decent price with Wheel Technologies. After making a few more calls I decided to order with them since they gave me a reasonable price. $ 260 for a 2009 Lexus IS250 wheel sounded a lot better than the $ 300 – 600 I’ve been quoted everywhere else.
I knew the model and exact size I needed so I thought I’d make it easier on myself to place the order over the phone instead of making a trip out there. I called on a Tuesday to placed the order and the representative said he would be able to order my wheel but it would take 2 – 3 business days for it to come in. After giving the OK to order it he said he would call me back to get some more information so I would be in the system. I never heard back from him and when Thursday rolled around I decided to give them a call. He was clueless about what was going on. After calling the place that he ordered my wheel from I was told it wasn’t shipped out until Wednesday night and it would probably be Friday at the earliest for the wheel to arrive. He wanted me to make a payment over the phone because my order was considered a «special order». I was upset at this point. I was not prepared to make the payment over the phone because I had cash and left my credit card at home. He gave me an attitude and told me to call him back as soon as I was able to pay with my card. This situation alone felt a little sketchy and I refuse to pay for something that isn’t in front of me. A few hours later I got a voice mail from them saying that they received my order but it was the wrong wheel and the earliest I would be able to get it was Monday. At this point I didn’t want to deal with them. If I could take away the one star I definitely would.
I do not appreciate their attitude. The rude customer service and lack of professionalism. I ended up going to Wheel Repair Solutions in Carrollton and had a much better experience. I was quoted $ 300 for my wheel and I was more than willing to fork over that $ 40 for their great customer service.

On a scale from 1 – 10 this place is a 10. They were friendly, fast, and did a great job fixing my wheel, and getting me back on the road. I have already recommended them to a friend.

Wow these guys are amazing.
I heard about this place from my friend who took his BMW wheels there to be repaired. He couldn’t shut up about what an amazing job they did, and all in one day, so I decided to get a repair there after I bent the lip and scratched 2 of my wheels.
This place absolutely deserves 5 stars for their work they do! My Porsche wheels looked absolutely brand new and the repair was by far the best price around. They did a fantastic job! All the guys and gals there are very friendly and helpful even when it’s obvious that they are all extremely busy. Everyone here was professional and very knowledgeable and they made me feel comfortable and made sure I knew exactly what they were going to do to my wheels. Granted, the place itself is somewhat different, but you must know that your vehicle is going to be well taken care of and they WILL do a great job.

I am a bit surprised why there arent any reviews about this place. The actual work they did on my car gets 5 stars. It’s amazing that they can fix wheels in a single day. The day crew gets major points for hustling. The service itself is a slightly different story and somewhat weird. As you enter the shop, you hit a T-​intersection in the office. I took the left side as I heard people there. I walked into a big office room with a bunch of desks. I had many people look at me but no one acknowledged me. I stood around until I was approached. You just have to take it with a grain of salt and remember your car will be taken care of. I would recommend the actual service part but not the consultation part. I asked all the questions because the first person I dealt with would not say a word and I really felt like this was a fancy operation of sorts. When I went to go pick up my car, a guy approached us with my work order. He had brown hair and a scruffy goatee. Not only did he take care of my friend’s concern about his wheels, but put me at ease about picking up my car. Can’t wait to have this place do my next set of wheels. Not great to deal with but bearable. Their workmanship is the best in the metro.