Ulta

This is a letter I wrote to ULTA Cooperate regarding ULTA.
I give it a 4 stars because the price is pretty pricey. $ 21 for eyebrow wax? Steep.
Anyways here it goes (some words have been altered or deleted due to security reasons):
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It’s not everyday that you open an e-​mail to NOT find a complaint. With that being said, I hope you find this e-​mail useful. This will be regarding Store #521 off Josey Ln, in Carrollton TX 75 007.
Being an ULTA Premium Member, I wasn’t sure what the benefits to being «Premium» meant. All that went through my head was «Gee, thanks for finalizing that I’ve spent over $ 300, and this year hasn’t even ended yet.» Anyways, I’m an avid cosmetic/​beauty junkie.
The manager at Store # 521 (I believe her name is Maria) is extremely sweet. It didn’t take long before her and I built rapport. We always start a conversation, no matter if she was unpack-​aging boxes or try to do what she needed too. She would be courtesy enough to tell me Hello.
Also, Raelyn, the Benefit Arch Expert is fabulous. I seem to only trust her with my eyebrows now. For the price, it’s definitely worth it. She’s very personable and even if I don’t have an appointment she does her very best to accommodate me and doesn’t ever give me the agitated «I wish you’d set an appointment» attitude. I know Benefit gives her a salary but Ulta hired her so I hope that you are able to escalate my compliments about Raelyn to Benefit Cooperate as well.
Third and lastly, I’ve been postponing my hair appointments at Ulta because it didn’t seem credible to me. It’s a retail store with name brand products that the big top companies sell you at a rip off price, in my opinion. Regardless of getting countless discount offers through the mail from Ulta, I disregarded the services.
One day, I decided I really needed a new hair stylist because mine was not cutting it anymore (no pun intended). I spoke with Angela and she found an appointment for me literally the next week! I was so impressed. She even worked out a time for me and we consulted a bit about what would happen during my appointment day.
The day of my appointment I arrived at the designated time, and so did she. THANK GOD. Time is so valuable and I do not know how many times I’ve made appointments to find the expert that keeps me waiting another hour or running thirty minutes late. Angela was on time! She remembered what we had spoke about prior to the day, which impressed me because I don’t think she wrote any notes down when scheduling an appointment for me prior. She was very diligent and worked very professionally. She very personable, and talked a lot, but I loved it, because I’m a listener rather than a talker so it kept me feeling at ease the whole time instead of me sitting there in silence. She did an excellent job on my hair and I couldn’t be more happy.
My standards with ULTA has raised to an ultimate high. Before, I did not take ULTA serious as I did with any other salon. It just did not phase me; the fact a beauty store has a brow area and a salon in there as well? I felt as if those misc. things were «add ons» just to make the company more money.
I hope you transfer my kudos to those three ladies. It’s not everyday someone is complimented on the work they do. We all take for granted the workers/​people we have around us. It’s also nice to acknowledge talent and hard-​work.
Best Regards.
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** If you want $ 10 OFF your FIRST-​TIME HAIR SERVICE w/​Angela, message me.
This location only.

OMGoodness! Call Cindy and get a facial from her! She is the best and so are the Dermalogica products! I am soooo very glad that we have our ULTA back!

I went to ulta last week to try and find a new primer/​foundation. I wasn’t for sure on the color so I figured I could ask an associate for help. I asked if she could help me and she says ‘WITH WHAT.’ Then I end up getting a color that’s 3 shades too light for me and I ended up having to return my foundation.

I’m shocked this location has such a high rating. I lived by this location for 3 years and got so tired of the bad service, or lack there of, that I have been making the drive out to Frisco and even Mesquite to avoid the employees here and their sour attitudes and poor customer service skills.

Not usually one to write reviews but I walk in and no one greeted me which is fine. Then I kinda walk around, still nothing then I literally walk up to someone that works there and another employee walks up to her at the same time and instead of greeting me they keep talking and walk away. All I wanted to do was try a different makeup and ask for her opinion. I am most definitely never coming back to this location. So disappointed, I was happy when I walked in and came out pissed off lol now I’m going to try a different location. Wish me luck!

Disappointed with this location. Not all is bad, but I based my reviews on customer service. I shouldn’t have to compromise on that. Today is the second day I come to this location needing help with the higher end product that I needed help with. There were two cosmetic ladies and one male at the makeup counter chitchatting. They made no attempt to greet me or knowledge me. I clearly made eye contact with all three of them. I was looking at the Anastasia products, when an employee got in front of me, to put a product away and walked away. The cashiers are much friendlier. They really need to retrain the employees at the higher end cosmetics section what is good customer service. I decided to leave and head to Sephora. Won’t be coming back to this location, there’s a lot more Ulta’s and Sephora’s that have great customer service. I will be calling corporate to make an official complaint.
Also, 99% of the time they forget to give you the promotional product they advertise. This has happened to me twice!

ULTA is literally the best! Especially on this location. I really like it this one. Every time I go somewhere else they really don’t help out. Every single one of their employees help me out.
They are really clean, every well organized. I really recommend this place to anyone.

Everytime I walk into this Ulta it seems like the makeup ladies avoid talking to customers — kinda like they run and hide so they don’t have to work? It has been the case EVERY SINGLE TIME. Even if they do walk by you they don’t bother to ask if you need any help. If you flag them down they get mad. I even had one lady (cashier) tell me I HAD to buy something. She didn’t take no for an answer and even walked away from her register to the aisle and showed me the item (when I was ready to pay for my stuff). She got irritated with me like I did not know what I was talking about. She gave me an attitude after I repeated myself several times I do not need the item. Do you think you’re working at a car dealership or something, lady?!! I just go here to get what I need. I don’t expect any help/​assistance from the staff here at all. It’ll just be a huge disappointment. Do your research, know what you want to buy, go and buy it. That’s what I do.

I could spend hours in here just like Sephora, but in cheaper version of cosmetic products. The atmosphere is very clean and organized, always quiet though. The customer service here is outstanding. They always check on you and help you out when you need it! There are tons of testers you can try it out, especially perfume section is the bomb.
I took one star out because some drug store cosmetic products are pricier than other stores. However, they always have good deals on that, like buy two get one free.
Don’t forget $ 3 off $ 10 coupon they have all year around. Better check it out! :)

Julian has been doing my hair here for about 2 years. He does an amazing job. Everytime I leave here my hair is absolutely beautiful.
The store is fantastic.
I would recommend this store for all your beauty care needs.

This Ulta is super convenient and close to my house. It’s usually well stocked and filled with all a girl’s wants and needs. The brow bar is always popping and the hair salon in the back is great. I got highlights and lowlights done at this Ulta before and they were amazing. If I could afford to get my hair done here every time, I definitely would. The clearance section is what always gets me, there’s always something there I ~HAVE~ to have.

I love the products they carry. Anything you ever need to be beautiful is here. The staff is so so. They usually don’t ask if you need help. One young lady asked me the other day and she was able to help me find a base that was nearly waterproof. She picked out my skin color right off the bat. Unfortunately I don’t know her name, but she was blonde, had a colored sleeve tattoo, and a nose ring. I recommend going to her.

This place is really convenient for me when I need makeup I can’t get at just any store. I hadn’t been in a while just recently stopped in looking for the contour kit which they ran out and didn’t know when they would be getting any in. This place looks like it’s really gone down unless they don’t have a staff that’s on top of things. Makeup is disorganized, played with, dirty, empty. Doesn’t look well on the store. Restroom is dirty, hair everywhere. Im hoping they can get back on track.

I like this store because they have every product a women could want. They have a good selection and it’s reasonably priced.

Great location for those of us in Coppell/​Carrollton/​Lewisville area. This store is not kept as nice as the Plano location (–1 star). Several items I wanted were sold out but they still have a great selection of prestige brands (Anastasia Bev Hills, Smashbox, Etc.) and lower end cosmetics that I love (NYX, Rimmel). I have never used the salon but one is available.

This place is day and night compared to the crappy Ulta I went to on Macarthur. Even though the other one is closer; I will never go there again and instead drive farther just to come here. Directions were clear, parking was plentiful, I walk in and instantly greeted, the store was clean and straight forward, fully stocked. The item that was on sale for the 21 days of beauty was right in front as I walked in and upon browsing there were more stocked in it’s normal location :-D I found EXACTLY what I was looking for, didn’t have to fight anyone for it and I also found a ton of other stuff I liked too! The cashier was super nice and fast; she even complimented me on my lipstick shade which happened to match my skirt. Great customer service. So worth the drive!

It’s like having a sephora, armstrong McCall and hair salon all under one roof. I appreciate how they have great gift sets here for last minute gift decisions and also the faux lashes are great. A little pricier than what you would find at other beauty marts but these are nice bc they are double layered.
They have a point system just like sephora too and are always running specials or had coupons for the week of some sort.

This location just opened near me and I was so excited. You are like a kid in a candy store but with all kinds of makeup. What I really love about Ulta is they have a variety of makeup from high end to low end on price and they always have coupons and special perks for beauty members. The store is very neat and organized and everyone is extremely friendly and helpful. If you want to try on any makeup you can do it yourself or a beauty expert will do it for you, they have so much variety of perfumes for men and woman that you can try on.

I am so happy that there’s an ulta in the area! I’ve been shopping here once a week since they’ve opened. I mostly enjoy the $ 3.50 off $ 10 purchase coupons that keep coming in the mail and the ones you can find online off their website.

This location opened up a month ago and I’ve been here at least 6 times already. I LOVE it! Soooo glad one finally opened up in Carrollton, conveniently located off George Bush and Josey. The layout is the same as the other locations: drugstore items on the left, fancier things to the right, salon and tools toward the back. I’ve also visited their salon, but will save that for a separate review. The restroom at the back next to the salon is also nice and clean, a definite bonus since I tend to spend at least an hour browsing each time a come. Love that they have such a great selection of OPI nail colors as well as their own brand.
The ladies that work here are very pleasant. They always greet you when you enter and also come around to help you find whatever you’re looking for. I’ve gotten so much free stuff lately here, I have no idea when I’m going to use it all! Don’t forget your Ulta coupons when you shop, the savings add up!