Trinity Dermatology

I called to make a same day appointment and the receptionist was very Rude. I was very polite to try to explain myself to come in on the same day and wouldn’t even listen to me. Telling me sorry go to your Primary Doctor. Not very professional at all for an urgent situation.

Dr. Lisa is the best, and always so punctual, pleasant, and thorough. I’m pleased with the care I receive from her.
The only changes I would make involve the staff. They never answer the phone. It’s also to the point that nurses rarely return phone calls about medical concerns. I don’t know if the doctors are aware of how bad the situation is. The low review is due to staff only. I hope that changes are made soon and I will update the review if this happens.

I have been going to Dr Pruitt for a really long time he has been treating me for my acne! He is GREAT!!! However I have decided to switch practices because the office staff is incredibly rude and inefficient Each time I call for anything they give me the run around! I sent an email to the office manager considering my considers ask if she could help me if not I would be going to someone else and ask to see what was the steps to ask for my medical records and instead of getting an apology or saying she would address the issue she instead sent me a email with the form to fill out for medical records. I was very upset with the turn out. They lost a true patient that’s for sure. Sorry Dr Pruitt hope you get a better office staff.

I recently saw the PA, Sheryl Gyr, at Trinity Dermatology. She was friendly, thorough, and very knowledgable. I have seen her a few times in the past and every encounter has been a great experience. I highly recommend her.

It is amazing the tenacity one person can have in order to make amends. I really have to commend Sheryl for reaching out to me from a review I wrote two years ago about my experience at Trinity. Not only did she message me through Unilocal but called me over the phone to discuss in depth my experience. She was incredibly kind and open willing to listen to me and go through everything. She even asked what would be good suggestions or things she could ask future patients to make the experience better.
About my prior experience, I believe the rating was due in part to the overall patient experience. However, Sheryl had all the professional know-​how to prescribe to me exactly what I needed for that rash. That troubled area was healed shortly after my visit. In no way does the former rating go in reflection of her medical background.
I was incredibly impressed by this act of humanity that isn’t often available to me outside of the medical atmosphere. I didn’t think our conversation would be that long but after I got off, I felt like I was talking to a familiar friend instead of a stranger.
Thank you so much Sheryl — I truly appreciate it! I will definitely try to return for a new fresh start visit in the hopes of getting to meet with you again!

I have been a patient of Dr Ray’s for a very long time. I believe that it has been at least 12 years, if not more. He is great at what he does. He is professional and he makes seeing a dermatologist an easy process. He is very good at what he does and I defintely recommend him to anyone and everyone. The customer service here is excellent. I have never had an issue with them.

I have been a patient of Sheryl Gyr, who is a PA, for almost 10 years. She is very professional and detail-​oriented during the visits and I never feel rushed. If I need a procedure, it is thoroughly explained to me. I could not be more pleased with her expertise, she really knows her stuff and definitely puts the patient first. I would not consider any other dermatologist and enthusiastically recommend the services provided by her and the staff.

I have seen Dr. Lisa Pruett several times and have been quite pleased with her care. The first time I went to see her was for a bout of Rosacea that my previous dermatologist in Irving had been unable to clear up. I suddenly developed Rosacea when my job became very, very stressful. Stressful job combined with middle aged hormones equals quite a mess. By the time I saw Dr. Lisa, I had had Rosacea for 6 months with no improvement. Dr. Lisa prescribed a different medication and my skin was completely clear in 2 weeks time, medication was immediately discontinued and so far almost 2 yrs later, no return of Rosacea. As others have said, it may take several weeks to get an appointment, that’s how good Dr. Lisa is.

The best dermatologist I have ever been to and the only one I will ever go to in TX.
Yes, the office is beautiful, the receptionists are super friendly and helpful. I needed to be seen quickly and the staff at Trinity dermatology was incredibly helpful at getting me in as soon as possible. When I arrived the check in was quick and efficient. I was taken back almost immediately. Just the fact that I did not have to wait beyond my scheduled appointment time is wonderful.
Dr.Pruett is extremely professional and thorough. He takes the time to listen to my concerns and created a régime for my skincare needs.
I highly recommend Trinity Dermatology and Dr. Pruett.

Been a patient of dr Jon Pruitt
For several yrs and never had a complaint with his staff. Found them to be professional and I always got results. Dr Pruitt removed a fast growing squamous cell cancer from my face and did a great job on the sutures! It never left a scar and u cannot even tell where it was removed. So very pleased with him.
His wife is also in the practice and hear she is very good also. However Sheryl the PA is not very pleasant and think most of the bad reviews are directed to her.
The 3 doctors are all good. And too most speciality doctors like dermatologists will be awhile to get in. If u call for cancellations is also a good way to get in quickly.

Receptionist was very friendly, however things changed quickly. I was walked back to the exam room and briefly spoke with the assistant. My appointment was with the P.A. This was my second visit. The P.A.‘s bedside manner is not one of her strengths. She came off pushy and condescending. I was trying to talk with her as a patient, however she just continued to talk AT me. It ‘s her way or the highway as far as treatment goes in my opinion. My lifestyle did not fit HER treatment plan. My experience (as I am someone who works with doctors) is that doctors make their recommendations and really try to help patients. There were no other suggestions or options to help me other that her demands. Very disapponting visit.

Good doctors (husband/​wife team and great PAs), nice building. Right across from Baylor Carrollton.
BUT:
The staff who does appointments and takes payments aren’t the friendliest over the phone. No Saturdays and the earliest I could ever schedule was 10am at 3 weeks out.
Found a new place. :(

Wow! This place is really nice. The staff is über-​efficient. These folks have it all down to a science! The atmosphere is very classy, relaxing and professional. I saw Sheryl Gyr who is a PA. She was very gentle and thorough and explained my diagnosis, the cause, what the best course of treatment is and sent me on my way after my procedure with some samples of the RX that she wrote for me. While I was there she also looked me over to be sure I don’t have anything that appears to be cancer.
I could not be more impressed! And since I work 5 minutes away that’s an added bonus! I’m so glad that I discovered this practice and I will definitely be back to see Sheryl again!