LA Fitness

Great location and a really good spin class. Unfortunately, they have a LOT of trouble keeping their cardio equipment operating properly. I regularly have to report a treadmill or stationary bike not working properly. The last time I was there before the holiday, I had to try 4 bikes before I found one that worked. Two of them had belts that kept slipping (a very easy fix).

Chris N hit the nail on the head
They make it impossible to cancel, including only having ONE employee who can «authorize» the cancellation. And that employee works limited hours. And you have to be in person.
But ANYONE can take your money and sign you up.
Completely unethical and in the interest of squeezing one last payment out of each customer.
The place is a joke anyway. It’s dirty, gross, and always in need of cleaning. But don’t bring it to managements attention. They don’t have time for that.
But enjoy the free Staph infection!
But you need to get an operations manager to treat it.

LA Fitness is no different from any other gym. No one cares if you use the facility or not, if you ask an employee how to use a machine they either tell you to ask someone else or act like they are really put out. The location is good and easy to get to but there really is nothing that sets them apart from anyone else. I mean at least 24 hour fitness has great hours.

Don’t let the sales department control what you want to get. I be worked for LA for 3 years and I went to get a membership they gave me all the BS in order for you to pay more and for them to get more commission. The guy who helped me Mike (sales director) gave me all these excuses after I would ask questions making stuff up. I played along because I knew what I wanted and how much I wanted to pay. At the end I told him I worked for LA and his face changed and I walked off. Facility is Average same old stuff. Need to update all cardio equipment upstairs.

Worst LA Fitness experience ever! The manager, Taylor, was always unable to help or told me what I was asking he wasn’t able to do or have access to. So why are you a manager? Given the run around on the price they quoted us and when confronted they basically said sorry about your luck and if you aren’t happy then cancel?! Wow you would rather lose my business then honor what one of your sales people sold me? Don’t get me started on the issues I had with my personal training sessions. Trying to move them from one LA Fitness was like passing a bill in Congress and both my accounts were never able to be merged. Just silly stuff that should be a simple fix and that is just the beginning of issues with that. Too many to write out. Shame!

It was my first time coming to this location tonight. Worst LA Fitness experience I’ve had. The gym closed at 11 and as I was changing to leave at 11:03 «RICK» the guy working there came in the locker room as I was changing and told me to hurry up and leave and stared at me while I changed. This was at 11:04… that is very unprofessional and I will be calling corporate and making an official complaint. He had no right to stare me down as I changed. Hope he gets fired

Because they all about that business. Bout that business. They don’t get no treble. They all bout that business bout that business no treble. Oh yah it’s pretty clear. They got the money in the bank. And they can shake it shake it like they always do. Once they have our money they make it hard for us to cancel the membership. We have to go through all these hoops just to cancel the membership.

I have a problem with the integrity of la fitness. I was on a month to month contract where I pay the first and last month. I just have to give notice to end and they keep the money for the last month. But they make it very difficult to end your membership.
Once I decided to cancel I had plenty of time before I’d be billed again. But they would not return my emails asking how do do it and requesting to cancel. So I called only to be treated rudely and was told that I had to go in person. Oh wait only certain managers that are only there at certain times during the work day can do it. I work. Just like most during that time and couldn’t go. So I had to mail in my cancelation. Ok fine I do that. But conveniently they took weeks to finish that process so they could charge me another billing cycle. That is so unethical. They are dirty thieves. Canceling a member ship could and should be a simple process.
I was canceling because I was doing other things and would have considered using them in the future. So they probably lost more money by treating me this way. Go anywhere else. They do not treat people with respect at LA fitness.

Great workout.

I joined this gym 4 months pregnant. I was active my whole last pregnancy, and planned to do the same this time around. I paid the $ 100 joining fee and first and last month dues, plus kid club dues, taxes and fees. Total was around $ 200. I went twice, and was unexpectedly put on bed rest for the remainder of my pregnancy due to unforeseen complications. I called, asking if I could pay daily rates for the u2 days I went, and at least get a partial refund, expecting some level of understanding given the situation. Since it had been more than 3 days, I was rudely and coldly told by the weekend manager that I signed a contract, and there would be no leeway. I didn’t even get an «oh I’m sorry you are having medical trouble, and hope your baby is ok, unfortunately we can’t help you» maybe if there had been any trace of compassion, I would not be writing this. They are cold, mean people. Don’t be fooled by the smiles and warm welcome. It all goes away once they get your money.

This gym is horrible. I workout probably 5 – 6 days a week and for the last year I have been arriving at 5am each morning. Here are the list of reasons for why I’m leaving…
1) There is never anyone at the front desk. I haven’t been told «good morning» in over a year. They simply put the scanners out on the desk and expect me to check myself in.
2) The gym is never cleaned from the evening before. I had to stair at finger nail and toe nail clippings today while I did sit-​ups. The floor is never vacummed. It’s disgusting!
3) Weights and equipment are never returned to their racks. And this is everyday!
4) The janitorial service happens at 5am. At least 3 – 4 times per week the mats are soaking wet with glass cleaner and mop water and I have to do my sit-​ups on a mat on the gym floor. The water smells of dirty mop water.
5) When I leave at 6am there are trainers and a front desk person are sitting at the front desk. They never look or speak to me. EVER. I’ve never had someone say…“thanks for coming, have a good day”. And most of the time they are staring at their iPhone.
This isn’t a money thing. I’m quitting LA Fitness because of their horrible staff at this location. I’ll drive farther to go to a 24 Fitness my brother recommended. I will NEVER recommend your company; EVER!!!

«The burgers smell amazing. I’d do anything right about now for one.»
That’s what I’m thinking every time I leave this LA Fitness. There is a Five Guys Burgers next door and the smell calls out to me each time after spending the previous hour on an elliptical machine. It’s an evil person who puts a food place next to a gym preying on the weakness of the healthy.
Anyway, back to the gym. I’ve been going here for about 4 years now. My membership allows me to use any of the LA Fitness’ in the US. Depending on where I’m coming from, I’ve been able to take advantage of this perk. The facility is clean and seems up to date with the most popular forms of equipment. No one bugs me about hiring a trainer. I haven’t had any issues with waiting to get on a piece of gym equipment. For the most part, people in general keep to themselves. People also seem to be pretty courteous about wiping down their machines when they are done.
They offer various classes, but I haven’t taken any of them. There is also a basketball court, swimming pool and multiple racquetball courts for members to use. They have shared TVs that uses a radio frequency for sound (as opposed to the exercise machines that have their own TVs installed).
From a safety perspective, I think it’s gotten better since the small shopping center was added next door. In a way, that helped to cut off the parking lot from walker-​bys. Many years ago, we did have one of our cars broken into during the day. That sucked.
I’d give this location 3.5 stars.

La fitness has it pros and cons… I’ve been going to this gym for the past 5 years and they had their hits and misses… The cleaning crew is pretty good about keeping the gym so fresh and clean… Which is a plus in my books… The employees here can really careless if you come or not once you sign up. Personally I like to be left alone but others need the in your face advertisement. To each their own… The showers are sketchy… Wear shoes at all times!!! Overall gym is average nothing to run onto the tip if a cruise ship and yell at the top of your lunges «on on top of the world» skit.

i’ve been a member here for almost 3 years, and it’s my favorite LA Fitness in the area (much better than the Frisco and Plano South locations). I’m an early gym bird though, so it’s never very crowded except for a couple months at the beginning of the year when everyone decides to make their resolutions. Kathy is an awesome spin instructor and Yolanda is great for step!

Been on a 45 day pass here. So far so good. Compared to 24’s I go to, this place is clean, the layout is much more open and nice. Plenty of weights and machines, I don’t find myself having to wait on anything usually. Racquetball and basketball courts are available, as well as a lap pool. First floor is all weights/​machines and the upstairs is the cardio, so the joggers look down and judge us all as we pick up and put down weights repeatedly like robots.
One huge issue, this place is right next to a bunch of fast food joints. I’m definitely guilty of finishing up my workout then pulling into the Taco Bell right next door. Its an evil conspiracy I tell you. Very strategic.

Never super busy.

They are clean and the machines are in good order. Even after work I can usually get on an elliptical right away. The membership guy I talked to made clear all my options but did not pressure me into anything. It’s a better deal than the last gym I went to. However, there are no real towels (there are paper ones and sanitizer) and thats something I am used to having in the locker room and out on the floor.
The other thing I don’t like is that all the walls are windows, even for the classes. I like a sense of space and togetherness, but if I’m gonna try a class outside my comfort zone I’d rather not be on display. But thats a franchise décor thing.

I have been a member at LA Fitness for about a year and been visiting this location on an almost daily basis for the past 5 months.
The size of this gym is ideal and there is full-​time staff that continuously maintains the towel dispensaries and soap/​disinfectant. I see the cleaning attendants constantly in the locker room checking on stuff, cleaning the racquetball courts in the evening, and even replacing loose shower hooks. The place is big enough to where they have all the machines you are looking for and rarely have to wait, unlike Planet Fitness that has minimal machines an almost no free-​weights. On the other hand, it’s not too massive, like Lifetime, which takes a significant amount of time to get from one area of the gym to the other. The equipment is new and in good shape. There are plenty of dumbbells, free-​weights, mats, cardio and space too.
The staff has been very genuine and friendly, frequently smiling and waving at regularly attending members. Having met a couple of them in the past 1 – 2 months, I feel that they truly care to help the people that are serious about their health and fitness. Genial greetings and the occasional conversation make me feel welcome there. No matter what time of day I go (scattered mornings, frequently lunchtime, and sometimes evening) I see the same familiar faces, which makes me feel comfortable to approach them with a question or concern. Personal Trainers seem to always be on the floor, but never in the way.
That being said, don’t expect this place to be a paradise fantasy Disneyland with Willy Wonka and Santa running around throwing out lollipops and presents. The gym is not supposed to be a relaxing, spa-​like experience. A frustration I’ve heard complaints about are machines that are Out of Service and need repair. These are expensive to fix and need specialized technician’s attention, so not all of them can be fixed within the hour. Just be patient and it will be back up-​and-​running within a couple days at the maximum. Also, their classes (which have been fantastic in my experience) sometimes conflict with my schedule, which can be inconvenient. Classes are offered at different times throughout the week, so this just requires flexibility.
Readers should be aware that while this place is not perfect, any deficiencies at this club are the same challenges that all gyms face. Members’ different levels of intensity and goals make for a mixed bag of emotions and experiences. Just focus and commit to why you’re there, and you’ll get results. A couple of other commenters seemed to have outlier incidents involving membership changes and personal training miscommunication. That speaks nothing to the facility that provides exceptional amenities at an affordable rate. At less than a dollar a day, this is the monthly investment I get the most out of. I’ve paid less for a gym membership and received a lot less, and I’ve paid a lot more and still received less.
The last thing I want to speak to is the comment about signs posted asking to re-​rack your weights and wipe down your cardio equipment after use. This in no way has to do with the laziness of the staff, and instead reflects the laziness of other members. It is not the staff’s responsibility to clean up after you. In fact, I’ve been one of many people to ask for these signs because I hate having to move other people’s weights and get annoyed if I have to clean a cardio machine both before and after I use it. If anything, I appreciate the steps management has taken to remind members that other people use this stuff.

I’ve been a member for 18 months now. I frequent here every day except weds (Or sometimes less depending on my energy level).
What caused me to want to write an update is the laziness and the apathy of their staff.
They’ve posted pink pieces of papers taped to their weights where the weights are racked.
It’s one of those passive-​aggressive notes you see from the bitchy girl in the office.
They’re trying to provide a «gentle» reminder that you should respect the management and rack the weights after you’re done.
I do this already but now that they had to state the obvious sometimes i just leave them as is.
My other issue with the staff is that they’re playing videos games at the entrance counter. Some try to play their video game while they scan my card. If they weren’t playing video games they probably could rack the weights right?
Pluses
What i’ve liked about this place is that they’ve seemed to try to make this place cleaner. They’ve seened to up the ante on their cleaning staff. You now actually see the cleaning staff clean during your workouts.
Oh and the fact that the place is really big is nice. I guess i am spoiled by the fact that if i wanted i could go swimming, play basketball, or do spinning (they have two classrooms). But i usually don’t. I just stick to weights.
Management here is a little better than the staff. I haven’t had many experiences but they often are pretty responsive when it comes to issues. For example, often equiment would break. They usually fix it rather quickly.
Oh and you actually see the trainers working out. The other gym i went to in michigan the trainers would only train when they grew a beer belly.
I do like the membership loyalty days. They sometimes offer free swag or food on your way out. They often do have GNC or those supplement stores pass out swag near the entrance. Sometimes i do try to avoid them. Another time this guy tossed some free supplements at me. I liked that part.
Overall, it’s not bad. It’s also not great either.
If you’re going with a significant other it’s probably the only way to go. The prices for one is not that cheap. If you’re looking to join just wait for the next spring break or holiday. They’re always finding excuses for a sale.
You can also look elsewhere there’s 24 hour fitness nearby that’s significantly cheaper; but it is much smaller.

I have enjoyed my gym now for nearly three years, very few complaints. I have even encouraged friends to join, and two of them have.
I recently inquired about upgrading my membership so that I could workout at the gym near work. I was told it would cost $ 100 flat and I would be allowed to workout at any LA Fitness in the nation. I even asked if there were any additional fees, I was assured it was just the $ 100. So when I signed up and they raised my rates $ 5 a month, I was not happy. I talked to the guy who offered me that price and he said there was a mistake and he would take care of it. About a week later, I asked him if he had gotten it all figured out and he hadn’t. He talked to a few people, checked some stuff in the computer, then told me he couldn’t fix it. He said I could cancel my membership and he would give me free 30-​day passes. Um, no.
I decided to go above his head. or attempt it. LA Fitness provides no customer service information on the website and they direct you to the manager of the gym. I spoke with several people on the phone, explaining the story and no one could help. One of the «managers» told me his district supervisor said no because it had been too long. It had been a couple weeks of people telling me they were doing what they could and really not helping at all, and at this point I still had not visited any other gyms.
For being a member almost three years, bringing new members to the gym, never missing a payment… you would think they could do more. At least give me what you offered me! I am led to believe that the salespeople in my gym are weasels who tell you what you want to hear until they get your money in their hands.
Usually in this situation I would not give this company my business. Unfortunately, it’s the nearest gym with the best facilities and most reasonable membership prices. When my paycheck increases, I will be moving to LIFETIME.