Hugo Valdes

Hugo Valdes added a driver whom I do not know to my policy and increased my rate by $ 155 AND took the increasesd amount from my checking account. I called Allstate and was informed that the company would not do that without speaking with the customer. The agent, Hugo Valdez, added this person without my knowledge nor consent. About 2 months ago I received a letter from Hugo Valdes saying they ran a search and found a person who has my same address. I called him numerous times to inform him that I live in a home along with my two young children that I have been leasing for the last 2 years. I also advised him that no one else lives here. Of course he never answered nor did he return any of my very detailed messages I left for him. This is the most low down and despicable way to add money to your business! This agent never answers the phone. Just imagine if you were in an accident and tried to contact them. This says a lot about the company. DO NOT TRUST THIS AGENT WITH YOUR INSURANCE OR AUTO ENROLLMENT BANK INFORMATION. I have reported them to the BBB as well as filed a complaint with Texas OAG. Good day.