Days Inn Carrollton

The staff here were awesome in adjusting rooms for my family who stayed here while attending a local reunion both prior to and after arrival. My family loved the beds and the rooms we had were exceedingly spacious. Breakfast was also well provided for. We’ll definitely be staying here again. This place isn’t fancy but it’s got a great staff and hospitality style.

Stayed Friday night at the Days Inn because we ran the Warrior Dash September 10, 2011. We had a late check-​in of 6pm and asked for a late check-​out of noon (we knew we’d want to shower after the race because of the big mud pit at the end). The woman at the counter when we checked in granted us the late check-​out and was very nice about it.
We ran the race at 9:30 and got back to the hotel at 11:40am — plenty of time for a quick shower, change into fresh clothes, and to get back to watch our friends run the race. The cleaning crew was in our room when we arrived and when I asked if we could take showers in the 15 minutes remaining on our late check-​out the woman said it wasn’t listed as a late check-​out room so we had to go to the front desk (in my eyes this was mistake number one of the hotel — not making a note of the late check-​out on our room reservation).
When we went to the front desk they again said there was no record of the late check-​out but we could use the locker room showers in the pool area. They made us a key to get in and off we went (mistake number two — no offer to provide soap or towels and no mention that there would be none in the shower area). Sadly the locker-​room area had no towels or soap (again if they had been GOOD front desk staff they would have made mention of this fact). I rinsed off and put on fresh clothes that immediately were soaked since I couldn’t dry off. My husband had to wait for the one shower that worked (there were other showers — that didn’t work) and he also had no towel or soap. An unpleasant experience really since we both had plenty of mud and cow crap on us.
When we went back to the front desk area we asked to speak to the manager and his response was not in any sense apologetic but instead he said that if we had only asked for soap and towels they would have provided them (mistake number three — any GOOD manager knows that when a customer is upset the very first thing they need to do is apologize even if they don’t think the customer is correct!) An apology at this point would have gone a long way in soothing our ruffled feathers and would have made us feel better about the hotel despite the fiasco of the late check-​out and crappy showers. In his eyes somehow we were supposed to know there wouldn’t be any soap or towels in the shower area? Or run back upstairs with all our stuff (and undressed because neither of us were going to get re-​dressed into our wet and muddy clothes or put on our clean clothes when we were still muddy) when we finally realized the lack of basic supplies?
The hotel itself was ok — not fancy and not crappy. Free Internet and a modest but free breakfast. I also understand that the late check-​out was a courtesy but ultimately it was not a courtesy at all since they never made a note that they were providing it to us and it actually screwed us up. Had we known we wouldn’t be able to comfortably shower we would have stayed at the Dash to watch our friends finish the race, enjoy our free beer, buy turkey legs, and donated our shoes.
I will never stay at a Days Inn or Wyndham property again and will recommend that my friends avoid it entirely. I gave two stars instead of one because the hotel itself wasn’t icky and everyone seemed pleasant in general, but ultimately the experience was not good for us.
Side note: Carrollton is a cute little town in South-​West Ohio and I would definitely re-​visit next time I’m nearby. Lovely country area and cute downtown area with a surprising number of restaurants and shops. Cell phone connectivity is low to non-​existent so print or bring your maps.