Dallas Palms

Dallas Palms is a gorgeous venue and perfect for any brides fairytale wedding! My reception was located in the Bel Air ballroom. Dallas Palms did an excellent job with the flowers and décor for my special night. My guests were all in awe of the ballroom. Nadia and Kathy assured me that my special night would be perfect and they followed through with their word. I had both beef and chicken served to each guest along with 2 vegetables, bread and salad. The food was wonderful. Irma, the head captain for the evening was Amazing! She made sure that everything was on point. She and her staff worked hard and had smiles on their faces for the entirety of the event. As far as cost is concerned, Dallas Palms is extremely reasonable and will work to fit your budget. I would choose them all over again and recommend them to anyone looking for a beautiful and elegant venue.

My friend just had her wedding here, the place overall is a very pretty place very elegant, but the customer service was HORRIBLE !!! The event coordinator or whatever she was, wasn’t very helpful at all !! Things were not the way we had planned it out to be, she wasn’t very nice, you would think the amount of money we paid for to have a wedding here they would cater to you and make sure you and the guest were taken care of ! I’m giving them 1 star because the venue was nice that’s it! Customer service is very important and they did not meet that !

Came here for a good friend’s wedding and it is such a beautiful venue. I honestly didnt even know that this venue even existed until I attended the wedding. Dallas Palms is PERFECT if the couple wants a low-​key and intimate wedding.
During the ceremony, the bride and groom walked down the two separate stairs and it was sooo unique. The bride was breathtaking as she appeared at the top of the stairs. The ceremony and reception area were in two different places, which isnt a long walk at all. That works out because the guests are wearing some uncomfortable heels (ME!). The reception area was BEAUTIFULLY decorated and I couldnt imagine anything more perfect. The only issue I had was that the cocktail area was located in the area as the reception, which I think should be separated until the wedding party is finished taking their pictures. I find it awkward sitting at the reception table for a long period of time until the food was being served.
Overall: I am really impressed with the venue and would love to have the option of having my own wedding there. Both reception and ceremony was very organized and flowed perfectly. I give a lot props to the wedding staff behind the scene, in which they delivered an amazing day for the newly weds.

Be aware all the 5star reviews are from the owners friends and family. Will write more later on my experience.

Just a note: I Unilocal messaged Annie (another reviewer) asking her about her experience right after I booked. I can now tell you that her review is almost spot on. Bebe (a coordinator that was fired from DP) confirmed that her wedding was not properly executed.
Here goes:
Overall, my wedding planning process with Dallas Palms can be best described as stressful and saddening. Yes, the venue is gorgeous, and the food is great, and they give you individual attention. But what’s the point if you have to fight tooth and nail to get them to execute what you agreed on before? There are lots of gorgeous, good venues in Dallas, that don’t run in an unprofessional manner. I once had sat 2 hours for a meeting I had scheduled. Then, someone came and talked to me for five minutes (didn’t listen, just talked), told me what I needed to do, and then just left. I just sat there waiting for my wedding coordinator to come, but she kept being told she had sell tickets for a bridal expo they were doing. She’s a coordinator! She should be spending time with clients (namely one waiting on her)! Well she tried to get away and talked to us and stayed late doing it so it’s not her fault. She did her best. I just don’t understand why Dallas Palms doesn’t let their coordinators do their job and give their clients a good experience.
There was a time that I was about to pay the cancellation fee and find another venue. If you want to be led astray, be fed a sales pitch all the time, hate your wedding & be told to settle for mediocrity, then book them. Otherwise, be happy with your choice and go somewhere else!
Pros:
1. Nadia did an excellent job with my Pithi stage. Grateful!
2. Food
Cons:
1. Constantly being exposed to the organization’s internal turmoil– they kept switching wedding coordinators on me b/​c they kept getting fired. Finally got one 2 months before the wedding. She slaved away for both my events (thank you Kristy!) to make up for the horrible experience with coordination, only to be told by a member of the dallas palms team that she didn’t need to do anything for my pre-​wedding event, as I was not paying coordination fees for that. Well i was paying for a constant wedding coordinator, and I didn’t get that at all so Kristy was just trying to make for that.
2. I’ve edited this item. Before I thought the cake had been thrown away. I just spoke to my guests about it, seems like they saw the cake (and food) being boxed up into single meals, then given to staff members. They took my cake home. Forget the food, but I paid someone else for cake, NOT them. When some guests asked for cake during dancing, they were told it was gone. Kristy herself saw cake being boxed up. so there WAS some cake left. When we came to get it, she didn’t know where it went (thanks for trying Kristy). So sad, as they never served my husband and I cake at our own wedding, and they took it home for themselves.
3. My bridal party was constantly disrespected. MOH was talked down to and they turned the AC off on them. Groomsmen were setting up the seating chart and were constantly disrespected all day.
4. Always being told no b/​c it was inconvenient… even when I was promised the same thing before I signed. Once again… one big sales pitch.

We had our wedding here in May and all of our wedding day dreams came true!!! Tariq, Kristy, and Cathy Duncan made sure everything was perfect!!! The food was excellent and exactly like our tasting, drinks were endless and flawless and every guest enjoyed! I can’t say enough about Kristy, she made sure every detail I wanted was included. She even had glow sticks and crafts for the kids!!! She is simply AMAZING and Dallas Palms is lucky to have her. Cathy Duncan is the best florist in DFW area and I felt blessed to have her on my day!!! My flowers were gorgeous and even more than I imagined!!! She took my vision and totally elevated it and we loved her work!!! Couldn’t imagine having my wedding anywhere else!!! Thanks Dallas Palms

We recently visited Dallas Palms as a possible venue for our wedding reception. We were really excited after reading all of the rave reviews. However, our experience hasn’t been as positive. Their complete lack of communication and slow response to both emails and phone calls is ridiculous. It took 2 days for them to give us a proposal which was said it’d be sent over the same day. Once the proposal was received they called and changed the pricing on us. I emailed back immediately to ask questions with absolutely no response. It’s been a week and a half and I still haven’t heard back from them about my questions. I’m really disappointed because I loved the venue, but we’re going with someone else who wants our business and has their you-​know-​what together.

This venue has 3 different buildings, in different sizes depending on your event. This is by far the best spot I have gone to so far in Dallas. I think I already said that about another venue but apparently I did not see them all! For Indian events they cater from Mayuri’s which I love because their food is actually good. The venues have stairwells so bride and groom can enter like that, which I think is so lovely. I was emailing with Beverly at first before I came to see the place, and she had me meet her up the next day to see the venue. She was so professional and funny, and answered all the questions we had. They have a decorator you can work with, and photobooth ideas, green screen… A lot of fun ideas you can do and work with them on. Their price is pretty fair for the location and how the venue looks. Plus they seem so professional and willing to do all the work vs other venues who don’t provide a lot of things.

Booked Dallas Palms for 2 wedding events. Initially they both were nice and seemed to cater all our needs. Our first event (pre wedding celebration): food was good, the décor was almost close as discussed. The afternoon of the event the decorator sent me the pic of stage and I requested to make few changes because it was little different but she refused to do that. Well that was kind of the beginning of upcoming disaster. Upon arrival; I found out that stairwell was never draped the way we discussed and the decorator was no where to be found. Finally the server started to wrap it and it was finished while the guest were pouring in. Not acceptable if they are charging you so much and taking entire payment in advance.
Next day was horrible and that was my wedding day. The décor was completely different. Not even close to what we were told. The seating was less and they had to put another table in front of everyone to accommodate my standing guests (so embarrassing). They changed the menu!!! without letting us know. Even though the food tags said the one that we were suppose to have but the items were wrong. The event manager messed up with the timing of food. I mean how dumb one has to be in order to mess up the timing of food serving if you have only 2 events to manage. They even messed up the cake we picked. It was a different cake. Finally the main coordinator came and apologized. Well my wedding was ruined and an apology couldn’t fix that. I called coordinator/​decorator the same night but they never picked my phone. Eventually he called and we met after 2 days. Regarding the décor part he completely refused to take any responsibility as it was done by his partner even though she was part of dallas palms team. Later he gave us refund of $ 600 as compensation. But guess what; after 2 days he called my husband asking for credit card so that he can charge for those $ 600. He said he did the refund only to calm me down. How unprofessional. DO NOT BOOK THEM. I WOULD GIVE THEM A NEGATIVE STAR IF POSSIBLE.