Certified Autoplex Inc

If I could this zero stars I would. They sold me a car that they did an oil change on but they didn’t put the oil filter on properly so all my oil leaked out within a week and I had to get my car towed to a VW dealership. After they fixed it I was left with an $ 1,800 bill and Austin @ Certified Autoplex refused to help me.

Called and came in the same day. Stephen helped me out from start to finish. Was not pushy and very helpful throughout the whole car buying process. Everyone was very friendly and the place is kept very clean. The car I bought was very clean and well takin care of. I recommend any and everyone and I look forward to doing more business in the future with Stephan and Certified Autoplex!

I’m thrilled with my experience! Ivan and Dimitri were most helpful. I will recommend Certified Autoplex to everyone I know looking for a new car.

They treat you great when buying a car from them. But watch out, they are selling cars that have been wrecked and repaired with no reporting to CarFax. I have an Infinity that I found damage on that was not in CarFax or was told about by the salesperson there. BUYER BEWARE situation!!!

I was looking for a Mercedes for about a week and I stumbled across their website. I saw what I wanted and contacted them the next morning. Ivan was quick to help me with my purchase. I traded in my car and I got in and out in less than an hour. It was the fastest process I’ve ever been through and I would go back again as a returning customer. Demitri was pretty awesome as well, he was thorough and answered any questions I had.

I bought so many cars from them. Great services and great customer service. Ivan & Austin are super helpful.
prices are lower than other dealers
A+

I would highly recommend anyone to go see Ivan! He is super knowledgeable and cares more about the customer feeling comfortable and in love with the car they’re about to purchase than actually making a sale. I also love how accommodating and friendly everyone at Certified Autoplex has been from receptionist, to finance, and even management. It makes the car buying process super easy and gives peace of mind, very important with such an investment. I just purchased my 2^nd vehicle from Ivan and will definitely be back with my next purchase! Thank you all!

I had a great experience purchasing my new car, an Audi A l5! Ivan was awesome! Ask for him if you visit Certified. He was extremely helpful & easy to work with. There is no pressure or pushy sales people here bc of their wholesale, high volume business model, which is refreshing. Just don’t expect to negotiate. Their business model is to have below market prices, so don’t expect as much for your trade in as larger deals will offer, but on the flip side, Certified doesn’t pad their prices for this, so know you will get a good deal. They have great choices & the customer service was awesome. After finalizing everything, Ivan took the time to walk me though all the gadgets of my new car like pairing my phone. I would definitely buy from here again and would recommend them to others.

Purchased a vehicle with Dennis Hartsock and I found him to be accommodating, very up front and honest, low pressure. We were there on 2 different days to test drive some vehicles. No pressure when we left the first day and returned today. We test drove 4 different vehicles and spent lots of time going through our choices and when we were ready to purchase he was fast, professional, respectful.
I walked away with a very nice, high end vehicle at a fair price and all were happy with the transaction. I’d highly recommend Dennis and Certified Autoplex.

If you are like me and don’t want to take the new car depreciation hit, then this is the place to find a gently used car for an awesome price. I have purchased three cars with them and highly recommend them. The trade in allowance was generous and the prices are impossible to beat.
The service was great from start to finish. Their willingness to work with me to meet my specific needs was fabulous. Luke, my sales person, was always attentive and, Austin, the general manager, stays right on top of what’s happening.

I have never heard of a dealership selling a car out from underneath a totally committed buyer but that’s exactly what happened to my husband and I here. We walked in knowing the exact car we wanted to see and test drive. After a quick test drive, I quickly knew this was the car that I wanted. My husband and I both filled out credit applications, as well as my father-​in-​law, in case his name on the loan would’ve got us a lower interest-​rate. It came back that my husband and my credit was not good enough for them to finance the car for us. They said that we would need to catch up on our mortgage and jump through a bunch of other hoops to get this car. All of which we did because this was the exact car we wanted. We sent over every document they asked for and continued to call them every couple of hours to see what was taking so long, as this process was taking much longer than it should have. We offered and asked if we could put a deposit on the car so no one would take it from under us. Rich Hill was my salesman and Ellis Money was my financing guy. They both assured me and my husband that they were on top of the car and trying to get us the best rate possible. A deposit wasn’t needed, they said because they were watching the car for us. The weekend went by and still no call. My husband called first thing Monday morning and was told that they could only do it with my father in law. We didn’t care. We just wanted the car. My husband told him to go ahead and run the numbers with my father-in-law’s credit and then we would be on our way up there to get the car. I have a feeling they didn’t think we were going to actually buy the car. Five minutes later they called us and told us they sold the car to someone else. Which had to of meant they had been showing the car to others knowing we were trying to buy it. There are not words to describe how unprofessional these people were to my husband and I. No one should be treated like that. I hate that we wasted our time with these people and I hope that you consider going to another dealership when you’re trying to purchase a car. These people are some of the most stuck up, heartless, snakes of a salesmen that I’ve ever come across. If for some reason you do decide to shop here I would recommend using a different salesman. Someone that’s actually willing to work for you not against you.

I purchased 2013 BMW 528i from Ivan. He was easy to work with. Got me a reasonable offer for my trade in, low interest financing, and not once pressure me to buy.
My wife love her new car and would buy from here again.

I’m a big fan of Preludes-​the last year Honda made them was 2001. I searched for awhile for the cleanest one I could find in the US and came across a 2000 at Autoplex. Pictures looked great and I was told it was the cleanest one the salesman had ever seen. I decided to trust and have it shipped to LA from Texas. When it arrived there were a couple of cosmetic issues that hadn’t been made clear to me but nothing too bad. I was prepared to be very pleased until I brought it to my mechanic. Here’s what we found: 1) Cracked oil pan leaking oil 2) Pads and rotors on front brakes completely shot 3) radiator cracked and leaking beyond repair 4) power steering pump leaking badly beyond repair 5) engine mounts completely gone-​vibrations from engine deafening 6) A/​C compressor and valves shot-won’t hold charge. total cost to get car running and air conditioned has been over $ 4,000.00 Cost of car from Autoplex? $ 5,500.00 When someone says that the car is clean, I assume in that context he means more than that the car has been well vacuumed. Is this my error? Clearly I took a risk buying a used car sight unseen and that’s on me. But selling me a used car that needs that much work with no warning is on Autoplex. I wrote to them about this and got no response. A simple apology would have probably stopped me from posting this-​the 1^st review of a purchase I have ever posted on the internet. Not pleased.

Large inventory, fair price, User friendly website (easy to navigate), Friendly and nice people. Ivan, the sales associate is so helpful and Austin S. the manager is consummate professional and honest. we never felt rushed or pressured to make a purchase. I would highly recommend this place.

Top notch customer service! After I purchased my vehicle they followed up to make sure everything was great. Had some minor issues but they made it right. I will be referring many customers to them and they have made a customer for life!

My initial experience with Certified Autoplex was good. My salesperson was helpful and easy to work with. I was really excited about my car until I realized that what I thought I bought was not actually what was on the car. The advertisement on their web site for the car listed a specific type of tire which is what is normally sold on this high end car. The tires listed were NOT on my car. Certified Autoplex claims that they are not responsible for what is listed on the advertisement because that is the information that comes with the VIN. They do not care to ensure that the product is sold as advertised. Not their problem. NO offer to replace the tires or anything beyond me buying new tires from them. Be ware, don’t assume they will stand behind the product they have sold you or that they have advertised.

TRUTH… THEY WENT OUT OF THEIR WAY TO PROVIDE THE BEST SERVICE POSSIBLE
DENNIS IS A RARE SALES PERSON.
When the service is genuine and really caring it always makes us wonder if that skill can be taught.
MANY THANKS, DENNIS. You are a fine person and it will be my pleasure to refer others to you!!! Thank you for being so nice to my family. You took the time and few people to that these days.
ASK FOR DENNIS HARTSOCK. He first contacted me on a Sunday, this was his day off with his family. He was quick to respond and met with my family early Monday morning with a well presented car and all the documentation associated with the vehicle. My daughter saw a small scratch and they sent it to their on-​site shop and fixed it right there and then!!! WOW!
They have a very large inventory and take the time to be knowledgeable about the cars they sell.
God Bless!

The sales people are quite nice, but the cars are crap and they use shady tactics in order to sell them. I went to take a 2006 Ford Expedition for a test drive. They gave it to me on fumes so I couldn’t drive it very far. Against my better judgement, I purchased it anyway since I needed an SUV and it was within my price range.
Within hours of purchasing the car, it began to have problems. I took it to a local Ford dealership to have it looked over. Turns out, it needs nearly $ 1000 in repairs. The front end needs to be rebuilt, all the spark plugs are misfiring, cylinders need to be changed … even the tire pressure sensor that the salesman at Certified Autoplex said they’d look into needs to be fixed still.
I know I bought a used car but I purchased it from a dealership. I don’t think it’s asking too much for it be mechanically sound enough to drive for more than a few hours without problems.
I cannot stress this enough: AVOID THIS PLACE LIKE THE PLAGUE IT IS!
Before anyone at Certified Autoplex claims I’m some jealous competitor, I purchased the 2006 Ford Expedition (stock# 6LA37614) on Saturday, April 18, 2015 from Ivan Matijevic. I took it back to Certified Autoplex on Monday, April 20^th where they said they couldn’t find anything wrong with it despite the issues it was having. I then drove it from there to Sam Pack’s Ford to get it thoroughly looked over. They’ve had my car since Monday. It’s now Thursday, April 23^rd. If I’m lucky, I’ll get it back today. Currently, my Expedition has been in the shop more days than I’ve been able to drive it!

In January of 2015 I purchased a 2011 Audi A4 with 58,000 miles from Certified Autoplex and had the vehicle shipped to Chicago IL. Everything was going great in the beginning and Stephen in sales was very nice and pleasant. I had an independent 3^rd party inspect the car at the dealership and gave me a green light that there wasnt anything that would prevent the purchase from moving forward. Thus far all going well until the car arrived.
I drove the Audi 1000 yards and noted a grinding noise in the front and some wobble at higher speeds.
Well after 2 quotes in Chicago from independent shops which work on German cars with both saying the same thing
–3 bent rims that would need to be replaced.
–Front breaks were less than 5%
–Wheel bearing and hub needed to be replaced.
All in all about $ 3,000 worth of work.
Certified Auto said that they had the car inspected, didnt notice any of this and it was all on me. I would have expected a better response from a car dealer with such high reviews.
Well.all I can say is be very very careful when buying a car not having driven it for yourself and have the car taken to a dealer for inspection.

I just had a disturbing experience with Rich at Certified Automotive. I went in fully prepared to buy a specific car from him. I told him the price he was asking was slightly more than I wanted to pay. He mislead me to believe there could be some room to negotiate if I would come into his office. After showing me comps on the computer he said, if I had done my «homework» he would not need to educate me, and furthermore he would not consider any price negotiation. I asked him why he said he would if I came into his office. At this point he slammed his notebook on the table, jumped up and told me to leave because he did not like feeling dishonest. I was stunned by his aggressive behavior. It can be difficult as a woman to be taken seriously and not intimidated when car buying. Perhaps because I questioned Rich about his unprofessional tactics and my refusal to be intimidated caused him to become enraged.