Berkeley Fabrics & Upholstery

What a pleasure to work with such competent people. I have used them several time to reupholster sever pieces of furniture, there workmanship is excellent and the prices are reasonable…

I unfortunately did not have a positive experience with Berkeley; it has been incredibly disappointing. I have a sectional that is in great shape and decided it was worth reupholstering it. I worked with the Berkeley staff, who helped me choose the fabric. When the sectional arrived, I was very happy with the upholstery job; he/​she did a great job (and it was a big job). Unfortunately, there were a couple small stains on the fabric and something about the fabric didn’t feel right to the touch. I went in to address the issues and the question of whether the sectional had been upholstered on the wrong side of the fabric came up. That went from experienced staff stating «yes, it was» to owners coming back with «no, it wasn’t». They did offer to re-​do the piece with the stains, but at that point I had lost faith in their follow through process. What if the dye lot was different, etc. What kind of support would I get? I choose to just keep it. THEN, within a couple weeks… the fabric started getting little pulls in it. The couch had barely been sat on. We brought in a cushion to show them. After analyzing the cushion, we were told there is nothing wrong, I spent over $ 2000 on this job, and now have a sectional that I’m afraid to sit on. I wince if someone else goes to sit on it. Will it snag? Are they wearing jewelry? I did everything right… known upholstery store, their guidance in fabric choice, etc. And I now have a couch that will probably look 10 years old within months.