Bath Planet of Dallas

Bath Planet did a remodel for my bath and shower. As soon as the job started there were problems. None of there experts checked to see of they could actually do the work they were contracted to do. So once the job start they informed me they could not do what they original were contracted to do. We compromised on price. During the remodel there were several miscommunication all on Bath Planets end. when the job was finished they did not clean up very well at all leaving nails longer than my hand in my drive way and garage. I will not ever use planet bath again and suggest if you use them get everything in writing before the work starts.

BathPlanet did a big remodel on our 1978 master bath. They did everything they said and more. Walls were removed, one short wall added. Fir down removed. Sheetrock repaired from old wallpaper and wall removals, textured and painted — beautifully! Old linoleum removed and LEV floors put down. A lot of electrical added. Whirlpool tub with gorgeous surround, and toilet installed. New lighting throughout. We assembled IKEA PAX wardrobes, sink cabinets, divider, wired lighted mirrors and they installed those with new plumbing for IKEA sinks perfectly. We decided not to install a couple of the items originally purchased from BathPlanet and they refunded the money with no questions. We give a shoutout to Bryan, the salesman who was much more and kept in touch; Toni, project mgr, who is an expert juggler of trades and very in tune with needs and concerns, and all the people who did their portion of the project. Commendations to all!

Update: the owner (Paul) and a supervisor (Toni) came to my house today and met with me to address my concerns. They were genuinely apologetic for the problems I’ve gone thru with my shower install and they wanted to fix the remaining issues. They attempted to repair 2 problems with my shower and they scheduled an installer to come next week to fix another problem. The owner also discounted my final bill. Although I am not happy with one of the fixtures, it cannot be changed at this point.
I think that my shower project fell thru the cracks somehow; the owner told me today that he has addressed that problem (ie. logistics and staff).
I’ll say this for the owner — once he learned that my project had been screwed up, he wanted to personally meet with me to try and rectify the situation.