AutoZone

4 employees & just me but nobody can wait on me ?
Phone rings & it gets answered but I’m still standing here waiting.
Then they don’t even have my part.
This is y I go 2 O’Reilly.

quick easy and friendly as always

I ordered a part via phone on Friday. This simple procedure took 45 minutes because they had difficulty running a card over the phone. I came in today (Tuesday) to pick up the part and was handed 2 identical parts. The employee acted like it was a complete hassle to return the part that they had incorrectly ordered. Why would I need 2 of the exact same part? He suggested I «keep one as a backup». Why would I want a backup of a $ 40 structural piece that should never break to begin with?! He reluctantly processed the return, then sighed heavily and rudely as I was walking out. That is the LAST time I buy anything from Autozone. There are too many auto parts stores to choose from and customer service is not a priority to them.

My first visit to this location, but the technician was nice and helpful!

Air filter for KIA Sportage not kept in stock. Ordered it on 10−11−12 and credit card was charged. Went to pick up order and manager says someone else. took my order for their order since their order was still on the shelf. So not only am I inconvenienced, but another customer has the wrong part for their vehicle. I was asked, «are you sure someone didn’t pick it up for you without you knowing». ??? Really? MORONS!!!

My first visit to this location was simply out of convenience however the staff has always been very friendly and helpful, even when you don’t buy anything. They can get very busy but try and be patient, they will get to you and provide the same great customer service. Plus they at least acknowledge that you entered the store and let you know they will be with you when they finish. I’ve been here several times now and after my visit tonight I felt I needed to add and review this location for my fellow Unilocalers.
I’ve taken 3 vehicles to get the code from the service engine light (free service), they also helped replace my windshield wipers that I had bought from a different retailer (free). Last night my Durango left me at the gas station (dead battery). I called AutoZone to make sure they had my battery in stock, which they did, so I had my car jumped and I drove straight over. As soon as I walked in Drew recognized that I was the one that had just called. He showed me the batteries/​prices they had to offer and then we headed out to check my battery. Drew immediately saw that I had an AutoZone battery and suggested that it might still be under warranty. He looked up my warranty information (it’s stored in their system by phone #) and thankfully it was still covered which meant FREE BATTERY for me! My new battery was installed in 10 minutes. He said they normally don’t leave the store to change batteries after dark but since they were slow he would make an exception, plus there was another manager in the store.
This store has been consistent with the great customer service from all the different associates and at different times of the day.