24 Hour Fitness

I have visited this gym several times in the past three months. The majority of the work-​out equipment needs to be replaced. I was not impressed with this location at all. The bathroom doors in the ladies room need to be fixed or replaced. I don’t see them repairing these things anytime soon, if not, at all. I would recommend anyone looking to join a gym join the Fitness Connection across the street. If not, the 24 Hr Fitness in Castle Hills and in Plano are a better option.

When my wife and I started going to this gym we thought it was a great gym for getting a good workout with a old school feel. The stations and weight selection is awesome. Unfortunately my daughter was hurt in the daycare and nobody had an answer. After demanding the video and getting lawyers involved we found out that another child had swung my 2 year old daughter around by her arms and threw her to the floor. My baby had bruises on her face. I found this out because i went to pick her up and she was asleep at 6pm which she NEVER is. The daycare girl told me that she fell from running and hit her head so her dumbass solution was not to come get me but to let her go to sleep. How does this happen? Well because nobody there was watching our child. Needless to say the situation was eventually resolved after legal talks and corporate phone calls and firings happened but we never went to that gym again. 24 hour fitness needs to really do better when hiring child care workers and not just hire young girls who like kids but ones who have training and experience.

I’ve been to almost every gym in this area and this one is the best.
The employees aren’t creepy & help out when asked.
Most of the people who workout here are in good shape & aren’t rude.
They have been getting new equipment & keeping up with repairs.
The only thing they should do is allow my friends from out of state to workout for free with me when they are visiting.

FRUSTRATED with the poor management at this location.
After years of membership and regular use of the facilities at various 24 Hour locations throughout the country, I’ve been extremely disappointed by the lack of response from corporate to our requests for intervention.
Apparently, there’s a regular member here who feels he owns the place. He controls the music level because he doesn’t like the devil music and he stores his personal gym equipment at the club.
He’s complained about the music to the desk staff who give in to him, but some will turn the music back up for us, if we ask. We don’t want it loud… just within listening levels for humans. All of a sudden, we’re told that he sent an email to the manager and the music, during his workout hours, must be kept at a low level. What? How is it that a single member can control the policy for the club?
I’m done with this place. If they don’t resolve it, there are a few of us who will close our 24 Hour memberships and go elsewhere.

Friendly staff. Clean enough and plenty of equipment/​machines to choose from, but just like any other gym, if you go during peak hours, app 0600 – 0900 and 1700 – 2000, do expect overly packed and a full house, at least most are decent looking ;). There are some creepers as well. Wat a gym without at least 1 or 2 of those right?
The sauna is weirdly located in between the male and female locker, that was a lil weird for me, good thing I don’t use sauna much at all.
They have plenty of BOSU and medicine balls, which I love. The BOSUs are still fully inflated and not the half dead and deflated ones.
Kudo to them for having heavy training ropes! Fun and quick way for some muscle failure.
People do steal smelly, sweaty gloves, mine got stolen in the women bathroom!!! Must be the hand lotion that I use!
Oh, if you do get some creepers staring at you, just start staring back, have a staring contest. Train your eyes muscles in the process *_*

My favorite gym. Squat rack always available. Gym is always clean and it’s a good workout crowd. Great price too.

Its an average gym. Not the cleanest. I had a free trial and decided against a membership. They keep emailing me offers despite me opting out of emails and directly emailing them to stop. That’s usually a sign that they are not a great business to deal with, but cannot say for sure. Not worth the price for me.

Looks like the gym got new cardio equipment! If you truly lift its a great gym. They have what you need. It’s not fancy but does the job. Stretch area, cardio and lots of free weights and machines. Group X room is awesome! Brick walls and disco lights with a stage. Staff is pretty good about saying hello and open ²⁴⁄₇

Decent size gym with a good selection of equipment for being an active gym. Machines are a bit old but workable. As many other have mentioned, the sauna is a bit too small for me. You can only access via the locker room which makes inconvenience for me. Locker room is also small but i guess since they have used up all the space on the actual gym, i’m okay with that. Staff seems nice, had a bit of a problem with guest pass for my fiancé but the front desk guy was willing to work with me.
Definitely come back to this gym whenever I’m in town.

I usually go to this spot if I just want to do something quick the only real b problem with this one to me is there sauna is too small.

What can I say? It’s a chain gym. And it may not be fancy. And it may not be the most up to date. And maybe some of the treadmills don’t always work properly. But you know what? I’m not unhappy about it. Bc it serves it’s purpose. And the staff have always been awesome.

This is one spot I would come to during my lunch break or sometimes during Saturday morning classes with Emily! Otherwise, i don’t like coming here. it is probably the most outdated gym that is closest from my house and work. So I only come here for convienence and Emily’s class

After an experience here with a step instructor I think I’ll be switching gyms.
So I just moved to this area and have been a member of 24 for quite a while. I’ve attended numerous other locations and never felt «singled out» because I’m not a 5 foot four size two. Even though I’m a big girl I work out quite frequently and am currently training for a half marathon — but I’m extremely uncoordinated and it takes me a while to get acclimated to classes such as step. One of my previous step instructors told me that if you can’t get the step then make sure you keep moving and do a basic step until you get to a move that you can do/​know.
I did that today in one of the step instructors classes. I guess she thought that I was tired because in the middle of class she came over to me and insisted that I remove one of my risers. I proceed to tell her — I’m not tired just extremely uncoordinated — I’ve been doing step for a while (and on top of that I run), I just need to get used to you as an instructor — and she continues to insist that I remove a riser. I tell her again — IM NOT TIRED JUST UNCOORDINATED and she doesn’t listen.
This location already isn’t fabulous as indicated in other reviews. I think I’ll be switching to LA Fitness… the experience with the step instructor definitely makes me NOT want to come back.

My biggest issue with 24 Hour Fitness is the shortage of squat racks. This particular location has four of them! I was very impressed with this. They also have an area for dead-​lifts and olympic lifts. It has the round weights too, not those stupid hex-​plates that 24 uses exclusively. I counted five calf machines. This gym definitely doesn’t skip leg day
I would go five stars, but it’s not a nice gym. It’s old and dirty. I wanted to take a crap, but there was no toilet paper. That doesn’t make for a good first impression. Despite all the squat racks, I had to skip legs. You can’t go ham when you are holding in a deuce.

Not great but not horrible, the bathrooms are really dirty but its a gym so what do you expect. The cardio equipment is a little run down but there’s a few that are usable. The weights area is pretty big but usually really busy. The staff is pretty nice and its pretty empty at night. Avoid this gym around 5PM it’s crazy busy! We really need some new cardio equipment at this location I have to go through like 5 treadmills till I find knew that the band doesn’t slip.

Gross is an understatement. I just recently signed up for a membership and I am regretting it. Since signing up 5 days ago I have visited 2 times and the both experiences were terrible. The treadmills are outdated, filthy and the belts are in need of repair. On my 2^nd visit I was just beginning my run and looked down to see a HUGE roach/​water bug (I’m no bug expert) dashing from under my treadmill to another less active treadmill. Thank goodness I didn’t have a bag on the floor or I may have picked up a new friend. I didn’t dare go into the dry sauna or locker room for fear of catching an illness.
On a side note the customer service is on par at this location. I just feel sorry for them to have to work in this evironment.

I’m thinking that ‘Active’ level gyms in DFW are code for «out dated» and that’s definitely true here.
To be honest, I stopped in at this location because it was the closest to another fitness studio I was headed to, and I wanted to change and get a quick treadmill session in.
I was whistled at by someone I walked by. Are there really men that think this tactic works to get women to talk to them?
The bathroom needs a serious update and cleaning. Only 3 toilet stalls, there were constantly girls waiting.
The treadmill I was on looked older than I am.
With Lifetime fitness on the opposite corner and an LA Fitness up the road, I’d think 24 would ramp this location up. Glad to say this isn’t a gym that would make my normal schedule rotation.

Not a fan anymore except the group x room was pretty cool with disco lights and all. Since the format I used to go to all the time left, I left with it. Customer service was horrible, and the place needs major revamp, help, clean, remodel or something.

Compared to some other 24’s I’ve been to, this one isn’t bad. Its not the most glamorous one out there, but its generally not super crowded, I can get through my workouts in a short amount of time, and machines are rarely broken. I spend most of my time in the free weight area, so my only complaint is that patrons will put the dumbbells back in the wrong places, but I can’t fault 24 for that. The patrons are pretty good about wiping down equipment after using it however, which is probably more important. Be sure you bring your own tunes, the soundtrack can vary. I personally am not a fan of Kelly Clarkson while trying to pick up and put down weights.
Most of the staff seem pretty friendly, but every now and then you find a staff person who doesn’t exactly cut it. I saw one staff guy who couldn’t tell someone where certain machines were, nor could he tell her how to use the machines. I know not every staff person is a personal trainer, but come on…
I don’t use the showers nor do I use the kids center, so I can’t comment on those.
My only major complaint I guess would be one water fountain area that, if left unattended, collects the BO and nastiness of everyone that’s used it. You find yourself holding your breath while trying to drink water. I’ll go find a hose out back, thanks.
*For those that want to avoid the hassle of having to deal with the intial sales pitch, go to costco and get the 2yr deal. It’s cheaper in the long run and you don’t have to spend 20 minutes ignoring a sale pitch on how they can transform you into a cover model.

:UPDATE –moved over to lifetime fitness:
The only reason I go here is the group X classes! The instructors (esp. Gaby!) are phenomenal!!! The GX room is one of the few that is set up like a club. Disco lights and all! So when you take DANCEATON classes or even YOGA, you don’t feel like your being watched, you can get into the workout more and let go.
Meet new people and reach your goals quicker with classes instead of the same olé routine by yourself (or your buddy who never shows). Where’s the fun in that?
The gym does need to be updated I think…
I prefer the newness of the Castle Hills Location.