Two Men and a Truck Carol Stream

Today we had the pleasure of using the moving services of Two Men and a Truck. The office coordinator called to review the details of the move. He assured me they would protect the carpets and flooring. The team (Jackie and Kevin) called when they were on their way and estimated their time of arrival. They were prompt, careful and friendly. I was very impressed with Jackie and Kevin. They worked hard and remained courteous and respectful of our belongings. They were personally nice, polite young men. I highly recommend them and their company, Two Men and a Truck.

This is by far THE worst moving company. I spoke with Mike on the phone to discuss details of our move how many items we had and that we would be needing wardrobe boxes. He assured me that everything will be great the day of the move. Not only were they late, they forgot the wardrobe boxes, and did not big a truck a big enough to fit all our things. They ended up throwing our clothes in GARBAGE BAGS. They packed up their truck the best they could and left my daughter’s crib until the END. Well guess what? It didn’t fit along with a bunch of other furniture. SO they had to come back the NEXT day to finish the job. THAT was NOT part of the deal. And they ended up charging us more than what we discussed. SO disappointed do not use them.

I wish I could give them a zero. I’m new to Unilocal so please excuse that what I’m going to tell you about is older. My Mother was driving home from her radiation treatments. She had the light but as she turned a truck slammed into her drivers side. When I saw the car I can’t believe she wasn’t in a coma. When I saw her it looked like someone had beat her about her face. It was a painful month while her puffy bruises healed. I was called at home the day of the accident by a man named Paul. I don’t know if he still works there but when I told him his drivers, who were young kids, told the officer they were talking and not paying attention and that they could have killed my Mother HE LAUGHED! I asked him if he thought my Mother being killed was funny. He apologized for laughing but what kind of sick man laughs at that?! I told him those kids represent his company while driving that truck and for them to not be paying attention while driving, which is what their company does for people, is inexcusable. It makes me sick still every time that I see one of their trucks on the road. I can still remember this man Paul laughing over his workers almost killing my Mother. I hope you do not use this company. They do not deserve business. If they have drivers not paying attention and your personal belongings are in their care then you should worry. I would want a moving company who understood that they need to pay attention not only to not harm other drivers but the belongings they are caring for. I wonder if the day they hit my Mother if someone’s belongings were damaged because of how hard they slammed into her.

Joe, Riley, and Sean were fantastic! Polite, professional, guys who busted their tails working hard and fast. Up and down multiple flights of stairs all day long and as pleasant as could be. Very careful with our belongings and came in under budget. Would definitely hire this group again! Even the guy who booked the move for us (on extremely short notice) was patient and kind.

NEGATIVE 15 BILLION STARS!!! If you enjoy reading about other people’s misery, this review is for you!
The missus and I were moving her stuff out of her place in lombard to a storage facility in West Chicago. We had everything but a few minor things boxed, and we had a sofa, love seat, some bedroom furniture, a queen mattress and box and a dining room table we told them not to be careful with because we hated it anyway. All in all, not too much. We wound up fitting it all in a 10×10 locker. So we decide to call this place and the guy on the phone asks us a whole bunch of questions about what we are moving and where to. He tell us based on this, the entire move out should take 4.79 hours, or 4 hours and 4:45 minutes for those of you who are Mr. Spock. At 150 an hour, which was for 3 guys and the truck, it should have been about 700 bucks. Keep in mind you are charged from the moment they leave their place until the moment they get back. So they start «work» at 8:15 and get to us around 8:45. By 10am one of the guys leaves saying he has asthma problems. I didn’t see any asthma problems… I didn’t see any work out of him either the entire time. But whatever, people do get sick. They don’t replace the guy but do say they’ll change the hourly rate from 150 to 115, which is 25% less. Ok. So with one guy less, you’d think the entire move would take 6 hours instead of four. You’d be wrong. It took them 6 hours JUST to empty the apartment! They moved SO slowly, whether it was on purpose or not I don’t know. They had dollies and an elevator blocked off just for them and I could have moved all the boxes down there myself faster than they did.
To make matters worse, the damaged the back and side of our 8 month old couch getting it out the door and finally had to take the door off to do it!!! Granted, getting that couch out was not easy, but we kept telling them it could be done without removing the door. When we bought the couch we saw two guys smaller than them bring in the couch in when we bought it. Not only that but they had to do it twice because they brought the wrong one in the first time. Neither time was there any damage and the door was never removed. The missus and I took a similar couch, the old one, out ourselves without doing it.
So at 2:30 the molasses train is finally ready to leave the station. By this point I have to leave to go to work, leaving the missus to deal with this mess. I wish I hadnt. So they say they are getting some water and something to eat, then they’ll head to the storage facility. No problem, a guys gotta eat, right? TWO HOURS LATER, at 4:30 they show up with another truck and another guy claiming they needed help because the truck broke down. No phone call or anything telling us what was going on so the missus and her mom cooled their heels looking at a storage locker.
They load up the locker and FINALLY get done at 6pm…10 hours later! We can’t even see how well they packed the unit because they put all the boxes in front, floor to ceiling.
Then the bill padding starts. Not only did they make us pay for the sick guy who did nothing, but then tried to say he was there longer than he was! They also tried charging us for the third guy from 2:30 instead of 4:30 when he actually showed up claiming he came had to come help them fix their truck, which is clearly not our problem. They did fix those when we refused to pay but other than that we paid for everything they did right down to the cent. No consideration for our time or bother, no consideration for the sloppy move or the unprofessional way they do business. Nothing. The grand total? 1300 BUCKS!!! Yes, almost twice what they quoted. So even if they aren’t a bunch of shady, bill padding crooks, what you have is this: 1) unreliable employees, 2) unreliable equipment and 3) wildly inaccurate quotes. It’s the last one that gets me mad. I can understand being off say two hours maybe even three. But if you’ve done your job for any length of time, I can’t believe you’d be off by 6 hours… two and a half times the estimate. The only explanation I can come up with is that it was low balled on purpose to trick you into signing a contract. Never again. They even tried to gloss over the damage to the couch conveniently didn’t have a damage form with them either.
They will tout their 96% customer satisfaction rating. Here’s how that works: at about an hour in a boss come and says he’s checking on things. We say fine: it’s an hour in. He starts his survey and asks if we are satisfied, we say so far yeah. He says, «so can I put down a 5 then»? Whatever man we’re in the middle of a move. And that’s how you get «satisfied» customers. Look here instead. In the last two years there’s 5 one star reviews and 1 five star reviews. That’s the real satisfaction rate. I know this review is ridiculously long, but I hope you made it all the way through and don’t get scammed like we did.

If there were a way to give negative stars for this crew I would. Let’s start and end with Nancy Johnson General Manager TWO MEN AND A TRUCK® ILL. C.C. 9932 MC. I’m not sure if this is a franchise but she lists herself as the general manager for the following locations…
Chicago Office
4201 W. 36^th St.
Chicago, IL 60 632
Tel 773−289−5000 option 4 ext 200
Elmhurst Office
720 N. Larch Ave.
Elmhurst, IL 60 126
Tel 630−834−6683 option 4 ext 200
Orland Park Office
16 308 S. 107^th Ave.
Orland Park, IL 60 467
Tel 708−460−6685 option 4 ext 200

Joliet Office
209 Amendodge Dr.
Shorewood, IL 60 404
Tel 815−272−9393 option 4 ext 200
Not usually inclined to hyperbole, I would say that I’ve had the worst customer service experience I’ve ever had dealing with this group of people. The first complaint would be their phone tree. There are not enough operators which required leaving a message and then to be called back up to an hour later.
Scheduling was easy. The estimate and contract was accomplished by email. They charged my credit card 3 days before my move.
On the day of the move they gave me a two hour window to wait for their team of three movers to arrive. Waiting in my fathers apartment I checked my iPhone and saw that there was an email from Ms. Johnson that the movers were at the site and waiting. I learned they had been present, waiting in their truck, for 45 minutes. The driver stated that he was trying to call the number listed and that there was no answer. When asked what number he was calling it was found that the number was to a fax machine to which he replied «oh that’s why it sounded like AOL».
The crew assessed the apartment and the loading dock and began preparations for the move. The manager of the building informed them that another move was scheduled for that day and there would be an overlap since they were starting late. At this time the driver of the truck said that the move would then need to be rescheduled and left the premisses. Upon contacting Ms. Johnson to rectify the situation she simply stated that it didn’t appear as though «they were going to meet my expectations for that day» and we would need to reschedule for another day. (All of my father’s belongings were packed and it was the last day of the month where he needed to be out of the apt.) I simply said to Ms. Johnson that «they have never met my expectations» to which the she, in turn, agreed and stated that the would not be performing the move at all. Aghast I asked if that really were the case she replied in the affirmative and ended our phone call.
Only when I threatened, by follow up email, to report them to the Illinois commerce commission did she reverse the charges on my credit card.
Do yourself a favor and choose ANY other moving company… their prices weren’t really that competitive anyway. Just an awful experience which I am happy to be done with as I place a period at the end of this sentence.

Their phone message says that they treat their clients like they treat their grandmothers. I’d hate to be their grandmother. This was the worst moving experience I’ve ever had. They wasted time (at $ 165 an hour) every chance they got. I couldn’t tell if they were really as incompetent as they seemed to be or if they were intentionally screwing up to pad the bill. I would never use this company again.

These guys suck they are liars and they are the worst. I insisted their sales manager Mark was his name I believe come to my apartment in Oak Park to see what I had so that I could get a real estimate. He gave me a $ 1,000.00-$ 1,200.00 for a one bedroom apartment with 4 guys saying it should take no longer than 5.5 hours. I moved from a second floor apartment to another second floor apartment less than one mile away. Three guys showed up not 4 at 8:45 a.m. on 7÷27÷13 and they did not finish until 11:20 at night and they could not get my two armoires in the building even though I asked for experienced movers. They sent kids, people doing this for the summer, the one with the most experience had been doing it for a year. They bill at the end of the day was $ 2500.00 and then when they delivered the armories later as I had no storage that day they charged me another $ 306.00 not to mention they used no dollies and damaged the shit out of my expensive armoires with no regrets. I tell you do not use these people they are the worst! The general manager Nancy is horrible too they still have not reimbursed for the damages and its almost a year later. I am so tired of getting screwed over by horrible companies and fighting for my rights. I plan to contact the Department of Transportation because these people are fraudsters and I would gladly see them in court. THEY SUCK, DO NOT TRUST THEM!
Oh yeah they claim they «are the movers that care» that couldn’t be further from the truth! I think I will also send a letter to the attorney general.

Had a move in July. Mover broke two pieces of furniture and left deep gouges in my new condo hardwood floor. After multiple calls to try to resolve this problem has resulted in filling out damage paperwork, which I completed early, and now after 2 email and 3 phone calls, they have sent me even more paperwork. I honestly think they hope I’ll just give up. Not a chance. Beware!!!

We used Two Men and A Truck and they were so professional. I would do it again. They were so nice and protected things. They really care. We called them «Three Men in A Truck» cause we hired extra guy. Smiles.

After dealing with historically unreliable moving services and hearing stories of others, I tried Two Men and a Truck. They were ontime, friendly, and careful with all my possessions. My two movers were quick and made the move not nearly as stressful as most moves tend to be. Great work!

These guys are amazing. The price was decent ($ 416 for 4 hours and moving enough stuff to fit in my 475 sq ft apartment) and far under the original estimate of $ 610 and the guys really took care of me.
At one point, some random guy walked into my apartment and started asking about painting and shouting in spanish. I didn’t know what to think. The movers (Vince and Vance if you want to request them) told me straight up «don’t let him back in here» and did plenty of big-​brother-​style glaring at the creepy guy on my behalf.
As a single woman moving alone, I wasn’t sure what to expect, but these guys absolutely blew me away with their professionalism, good attitude, and ability to carry –what I thought were– really heavy boxes.
I had them put all my belongings into a storage unit until I close on my VERY FIRST HOME in 3 weeks, and I’ve already scheduled Vince and Vance to do the second leg of the move from storage to my new condo. These guys are GREAT.

We recently used Two Men and a Truck to help us with our move. We were very happy with their level of professionalism. The movers made sure all of our furniture was wrapped to protect it. They took their time to make sure all of our items were carefully placed in their truck. They even disassembled and assembled our furniture! We would definitely use Two Men and a Truck again!