Lou Malnati’s Pizzeria

Because of the richness of Chicago-​style pizza, it’s only a once a quarter type of food for me but when that (rare) time rolls around, it’s always Lou’s.
We’ve ordered from this location a few times and always been really pleased with our pizza. The crust is heaven on earth. I also like the House salad. Their salad dressing is so good! We’ve even had family members try it and they’ve been converted as fans.

The family ordered Lous tonight, 2 large pies. After waiting a few minutes, the manager came out and told us that they completely misread the order, and only made one of our pizzas. He was very apologetic, and rectified the issue by offering us an additional large pizza and two salad s to be delivered. An excellent example of customer service by one of the best pizza takeouts around. Left with a good taste in my mouth from Lou’s.

Just spoke with Mike at this location. He was very apologetic and very sincere about wanting us to give them another try! Mike offered to send us a free pizza voucher! What an awesome New Years gift! You can tell that he values his customers and their experience. He was also very nice just to chat with! Thanks again for making things right, Mike, and Lou Malnatis!!!

Yep, you guessed it. This is my favorite pizza place. If I were anywhere in the USA this would be my first choice for deep dish pizza. I don’t care for their thin crust however. When they make a deep dish they have a solid layer of sausage instead of pieces. They load on the cheese and garlic, if you ordered it of course. I like to order it with butter crust and cooked extra long. They have been getting some worthy competition lately but have not been beaten yet!

Doe wasn’t even close to cooked. Ate a slice and a half a trashed the rest. Over priced and over hyped for sure.
UPDATE!
Customer service replied to my pissed off post.
Apologized And asked to make it right!
I feel that any company who takes the time to read and reply to a post from a unhappy customer, deserves more then a second chance. They earned it even if they made a mistake on my pizza.
I will return and spend money there again just because they seem to actually care. Which is good business in my book.
Thanks for the reply.

I had a crustless pizza it was amazing. A crust of sausage is a great substitute for crust. Black olives and mushrooms made it that much better. I will be trying several different ingredient combinations.

There is nothing better inside or outside of this city !!!

The other day, @pizzaislife followed me on Twitter and I shrieked with happiness. I have no idea who da hell that is but… My love for pizza is real.
My love for pizza is so real that when I traveled to India for a month back in 2006, the only thing I wanted to eat when I got back was some deep dish from LOUS.
I wanted it so bad that I called and placed an order while waiting for my luggage at O’Hare. That’s some real #fatkid4lyf dedication.
Lou’s is the real deal. It is my go to pizza in the suburbs. It is absolutely amazing… I typically order just a pizza — medium with butter crust, half cheese, half spinach — deep dish.
I’m a vegetarian — so I totally appreciate the I uncut pizza option. Not only is it crunchier, it is meat tidbit free. I typically hate when I dine out and I can see the same knife being used to cut meaty things and then my food. Not here. Lou’s doesn’t disappoint.
Why are you even reading this review? Go there already, jeez.
It tastes amazing every single time. I have literally eaten Lou’s over 100 times.

This is my personal favorite chain deep dish pizza in Chicago! Gino’s east is a close second but something about their sauce just gives them a slight edge! Deep dish meat lovers… Can’t be beat!

Short and simple!!! Hands down the best pizza ever since I was a little kid. Love their salads and I’m normally not a salad person. #1 for Chicago pizza. I’ve had NY pizza and it doesn’t come close.

I love Lou’s. I worked at several locations including this one for a while… So I am far from unbiased. If anyone ever works at a restaurant for a while and ends up going back to eat there it is a good sign. It has been over 10 years since I worked for Lou’s. I eat there at least once a month. …That being said last night I had one of the best pizzas I have had in a long long long time. It was a small uncut spinach well done… Good stuff. Crispy buttery garlicky cheesy tomatoie goodness… If only the Lincoln Park store could be as good. ???

Good pizza but can’t touch Geordanos deep dish. Their crust needs more flavor and their too skimpy with the cheese. Good Pizza but not the top deep dish around.

Yummy deep dish and thin crust pizza with great salads delivered to hotel. Reasonable priced. Hit the spot when we traveled into town and wanted some Chicago style pizza.

Best Pizza in Chicago by far!!! Though some would argue otherwise. Never disappointed by this location!

Love Lou’s, Great pizza, good wings, and amazing salads!

I must say that, growing up in Chicago, I was always confused about the hype for Lou Malnati’s. I always found it okay… but not great. That being said, I had not tasted Lou in many years, so I took it as a chance to introduce my wife (who is not from Chicago) to a new place that she had not tried before.
We ordered a medium sausage pizza online and was able to pick it up about 40 minutes later — not bad considering it was a busy evening. There were a lot of people waiting in the small store front and it was definitely cluttered, but did not have to wait long.
So as for the pizza — I will say that I am not a fan of the sausage «patty». I much prefer the crumbled. The sausage itself was fine, but lacked a ton of flavor. And the cheese… just way too much cheese. I know many people love Lou Malnati’s for this reason, but not I. The crust, too, was just okay. All in all, it’s an okay pizza, but I believe it’s truly overhyped and I will keep going elsewhere.
3 stars is the max.

Following my last review, I was contacted by Meghan R. (Customer Service) about my experience at this Lou’s, and then subsequently the District Manager, Steve Haddon. He and I spoke briefly on the phone about my experience.
They were both very nice and apologetic. Following the conversation, Steve followed up with a letter and a $ 25 gift card. I really appreciate their attention and effort at rectifying my lackluster experience!
I haven’t used my gift card yet, but I will definitely give this Lou’s location another try in the near future!

The Malnati’s got their start at Pizzeria Uno which, at the time, was the defacto standard for great Chicago Pizza.
I grew up in the downtown Chicago area eating Uno’s, Due’s, Dino’s, Gino’s and Gino’s East Pizza (in the 60’s and 70’s before they were all ruined) and in the 80’s I was a Pizza snob that thought of Lou Malnati’s as suburban «Chicago Style Pizza Wanna Be»
Guess they showed me.
When friends and family come to town and they want real Chicago Styled Pizza, we get Lou Malnati’s.
The places of my youth are gone, or are a caricature of their former selves. Franchising, tourism and fame has ruined them (some are still 4 * pizza’s, but…)
Lou Malnati’s has expanded without destroying themselves.
Their Buttercrust Sausage Pizza is edible artistry. Thank goodness they are still around and haven’t compromised themselves.
This particular shop is carry out only… so the review is for the Pizza only (carry out shop is fine). keeps it simple that way

Their deep dish pizza is to die for. I’ve been to several of the locations and haven’t found much deviance from the pizza. Then again that’s pretty much all I order. I usually get a pepperoni mushroom which fortunately they have plenty of both. But what makes the pizza top notch for me is their buttery crust. That crust is absolutely divine and puts me in a food coma alone.
Recently I’ve just been ordering their ready made pizzas which aren’t as custom as an order. They do the job as well. Been back multiple times and sure I’ll be back again.

The shiz in burbtown IL.
Quality has gone down a bit in the last couple years but just pop it in the oven for another 10 minutes and it’s crispy delish.