The Home Depot

Since when did Home Depot begin to allow pets in their store? While I was there this morning, I saw no less than 3 this morning accompanying their owners. Home Depot, you are home supply, not a pet store!!! So now, while trying to navigate the crowds and huge inventory, I have to worry about tripping over a leash or getting bit by an animal… smh Will shop elsehwere.

Unbelievably bad customer service at this home depot. I needed some 2×4’s from a stack that had been picked through in the front so I had to bring down a few from the back… no biggie. They are too busy to level the lumber but not too busy to give a safety lecture?! I expected to be ignored but this was nuts. Anyways, I know there are bad apples but this store seems to have more than usual.

Came here on a weekday and couldn’t find anyone to help me find what I needed. I walked around the store and when I finally found someone they acted as if I was some alien looking for directions back to my planet. WTF…

We went to the Home Depo next to my house in the beginning of November and asked if they would be able to install Carpet/​Laminate in before Dec 19, they said could not have laminate because we had asbestos, but ok to put down vinyl, but no problem. Wrong! There was several problems 1) the person that came out and measured said nothing about any problems, if there was any. And set up appointments for carpet and vinyl for different days. 2) a different guy came out to install the Vinyl, he comes in and says that there is a problem that we have asbestos and can’t put in vinyl, that if it was his house he would put in Laminate. I told him that is what I wanted and the sales person said we could not have, he said that is your best way to go. So he canceled the appointment. I went down to talk to the sales person and told him what the tech said. So they canceled the order and ordered laminate told us that the laminate was on order and they would call when comes in.
So the next day I was waiting for my appointment for my carpet to be installed. When it was getting late so I called the dispatcher. She said that the appointment was canceled when the order was
I ran down to H D and talked to a sales person and told them «why was my carpet appointment canceled, so they called the people that they hired to do the work to find out why the carpet appointment was canceled. They came to the conclusion that it was a miss communication. They made another appointment a week out. Different people came out a week later to install the carpet. 3) it is after Christmas and have heard nothing about the laminate coming in, they said it came in a week ago and they called the day our carpet was installed (which the installers unplugged the phone to install the carpet), I told them fine ill come get it and made the appointment for the installation. 4) a different pair of people came to my appointment and told me that they can not install because the asbestos. Said I would have to have it removed. 5) I paid $ 3300.00 to have it removed and decided I was done with H D.
I went to the flooring store and spoke with Larry he told me that I should not to have the asbestos removed because the Laminate encapsulated the asbestos. Had the Laminate installed in less then 2 weeks and looks great.

This is not a HD that I frequent but came here because it was close® and happened to have a filter that I needed (the other big box place did not). Business is done differently here.
Not one floor staff person smiled nor any helpful at all. I had only one thing to purchase and rather than walk every aisle of this unfamiliar store, I asked where I’d find. A firm arm straighten and finger pointed me to «that direction» — no smile, no words. This happened twice. I found the aisle and options of filters. Whatever.
Headed to an open register. Surprised that there was no line and only one customer at each register, I took my spot at an open register. WRONG — that’s not how it’s done here. I heard some grumblings coming from behind me and was then greeted by the cashier (in a firm, authoritative, strong voice, finger and arm pointed out straight), «The line starts back there!» Turning around, the single line forms 15 feet back from the register into the aisle — apparently customers are to wait here until called.
Rude, unfriendly, and unhelpful. Thanks for making sure that I never come to this store again. Well done.

Well, I have never had a problem when I come here. The people have always treated me nice, they are helpful and they will always walk you through whatever it is that you need to get. They have good prices on their products, and they have always priced matched another place when I have asked them to.

Although Home Depot is not known for its customer service, this place is even worse than usual.
I’ve gone to this Home Depot for over a year now. Approximately three months ago I injured myself and I am required to now use a walker and the electric cart that’s in the store. Yes I said cart. There’s only one. While I know that most people find it inconceivable that somebody with a physical handicap would be shopping at a Home Depot, they should at least have more than one cart.
When I went into the store today I came in on my walker down by the Pro desk. That was my mistake as that was the wrong entrance to find the motorized cart. Since it was at the other end of the store it required me to walk on my walker past all of the cashiers, the pro desk and the customer service desk. Trust me, being on a walker in the Home Depot attracts everybody’s attention.
The cart was not plugged in and when I turned on the switch there was less than ¼ of a charge remaining. I got on the cart and went to the aisle where the moving supplies were. I passed several employees and none of them paid any attention to me or asked me if there was anything that they could help me find. This didn’t really surprise me because that’s normally the type of customer service this store has. However, I would have expected them to pay a little bit more attention to someone that was in a motorized cart with a walker in the basket.
While I was in the process of dragging 20 moving boxes onto the basket of the cart and selecting other supplies, four employees walked by me and not one of them asked me if I needed any help. As I was checking out, the cashier acted like it was in an inconvenience for her to have to move stuff around to scan the prices. I want you to know that my walker was folded up on top of the merchandise preventing it from sliding off. Including my cashier there were 3 to 4 other employees standing right there. Not a single employee offered to help me out to my car. Not a single one.
This store has horrible customer service and as far as I’m concerned their employees lack simple common decency.

I love coming to the Home Depot whenever I have a project that I’m working on at home or thinking and getting ideas about future projects I might want to take on. There is always someone around every corner waiting to ask if you need assistance finding anything and offering helpful solutions to any questions you may have. I really like to browse through the nursery area, although it’s not as large and organized as other locations, it still offeres a good selection of plants and garden equipment.

HORRIBLE RETURN POLICY, SECRETLY HIDDEN FROM CUSTOMERS, Purchased $ 650 worth of ceiling fans, light switches, led lights, etc. Needed to return the light switches because they were not compatible with our ceiling fans. HD refused to refund ANYTHING on this receipt because I used an $ 11 in store credit towards this purchase. Apparently anything bought with an Instore credit is NON-​REFUNDABLE. Meaning, anything on the receipt is non-​refundable, regardless of what it is. If anything was wrong with these ceiling fans, I would be stuck with them because of this $ 11 in store credit. I went to return the light switches an to get my $ 130 back and they REFUSED a return. Two were unopened and one was, which is how we found out then we’re not compatible. I had the packaging and the receipt to prove I purchased this, also using my credit card, but they said its store policy not to refund anything on the receipt used with an instore credit. WTF??? I am so pissed. Not only did I buy the damn thing, since I have the receipt to prove it, but at no point, from the cashier, was I told if I used this I store credit, everything purchased on this receipt is null and void for a return.
I also see that they will not refund ANYTHING on a recipe that had a military discount given. They state you must return everything on the receipt in order to get a refund for one item you are just trying to return. What… So if I bought five items but just one doesn’t fit right, then I have to return all of them?
WHO DOES THIS? Never heard of this or experienced this in my entire life. What a freaking ripoff.
Became full what you buy and how to buy it or they’ll keep your money.

This was once my favorite place to shop.
The Solar salespeople here are the new hare krishnas. They won’t take no for an answer and they are even roaming the aisles to bug you while you try to find what you want.
I hope they are paying the store a lot for the ability to do that because I’ll be going to Lowes or Orchard from now on.

Horrible unprofessional customer service at the return counter. I just went in to return a screen door that I purchased cash, I understand they have a policy on certain items to be returned at a certain time period. I paid cash on a $ 94 item only to be denied money or store credit back. I will never conduct any business at any Home Depot ever again. Regardless of it being in my neighborhood. What upset me the most was they denied them even attempting to look at the item number for any type of credit.

Absolutely horrible service over the phone
Bought an appliance had delivery issues …
I told them I’d cancel they don’t even care at alllllll to try to work through the problem ! They’re like. Oh ok we will cancel. That’s all! Easy ass way out !
To talk to someone on the phone ?? GOOD LUCK !!
You’re better off going in person
Was on hold for 20 mins once just for someone to answer!

Worst HD.
Another bad experience here, again… I went to return a small closed item with receipt in hand. No big deal. Young guy at the return desk was not doing anything, made me wait around while he mingled and then was cocky and rude to me for no reason. The customer service is lacking at this location. There is a difference between hiring a good team and gathering a pretentious clique. As far as I can tell, they all have bad energy: except Simone. She’s a charm.
The people doing the hiring for this store need a new job.

Been coming to this Home Depot since I can remember it’s always been a nice warm experience. Although if I must complain I can say that the laid back atmosphere is not conducive if you are in a rush!!!
There cut rooms and pipe threading services however are awesome and this location is great for the DIY home owner and maybe a local handy man

Scary parking lot, that’s terribly lit at night, make this location a ‘maybe’ if you need something handy to fix a problem in your home. Staff is almost non-​existent and when you do find someone, they give you a ‘general’ spot to look – sometimes with disastrous consequences.
I went in looking for some magnetic cabinet locks and some wire to wire a chain link fence closed (the homeless had cut through it – thanks a lot!) and each item I was directed to three different places. Coupled with the fact this place is, like all HD’s, gigantic and I was left feeling confused and grubby when I had my things.

I avoid this store at all costs. I’ve been to other Home Depot stores, but the Carmichael one is the worst.
Sales associates are difficult to find, and when you can find one, they aren’t knowledgeable. Some are rude, too. They usually recommend the wrong items, which means I need to exchange them.
The hardware is a gamble. I’ve often gotten home with a box of screws only to find they had already been opened… and forget about buying bulk hardware. It’s so mixed up that you’re unlikely to get the size/​type that was supposed to be in the bin.
The lumber is cheap but poor quality. I always have to dig through it just to find a single board or stud that isn’t warped, bowed, twisted, cupped, or cracked. It usually takes 20 – 30 minutes to find 5 good 2x4s. Most of the lumber I’ve purchased from home depot ends up significantly changing its shape, making it cracked once the project is assembled. This is for dried lumber, which should be more stable.
At any given time, half of the self-​checkout stands are out of order, forcing you to wait in lines that are crazy long. This is because the checkers are slow, and they don’t open new checkstands when there are long lines.
I was in today to return some items that were given to me and the guy at the return counter said he couldn’t accept them because they were «too much». When I asked for clarification, he said without a receipt they couldn’t be returned. I’ve returned things at least 10 times at that store without receipts.
My girlfriend gets a text from me almost every time I go to this store saying
«#*@! Home Depot!». You get what you pay for.

I visit this location somewhat frequently throughout the winter. They have pallets of pellets (say that five times fast) out front of the store, and my dad is getting a little too old to be lifting that stuff, so I try to help him out whenever I can. If you are scratching your head, wondering what the hell I am talking about… I am referring to pellets for a wood burning stove. My parents have a pellet stove that burns wood pellets. Home Depot carries wood pellets in 40 lb bags.
This location is also a good place to get BBQ supplies, including some smaller sized smoking woods and chips. And of course they also have everything else you can imagine-​up for your home including power tools, toilets and petunias.
I have yet to have a horrible experience at this location. The last visit to pick up pellets, however… A lot of the bags had holes in them, so they were spilling pellets all over the place as I picked them up. Kind of sucked, but they did have bags intact and we left the store happy. Three Stars!

I love the little garden center here. They have so many succulents! I have recently become obsessed with said plants and propagating them. I buy the little ones for less than $ 2.00, come home and repot them and whatever leaves fall off in the process go in my propagating mini greenhouse.
I’ve always liked how I get the help I need at Home Depot. I like how I’ve always been able to go in and ask for whatever I need to get a project done in «Betty Language» –aka– asking for things the way I picture them in my head without knowing what they are called in order to get a project done and they know exactly what I am asking for. I am constantly building little things, painting things and repurposing things so I come to this store a lot and I always leave knowing just a little more about something new.
My latest project was not my favorite. The toilet in my kids bathroom was clogged last night and I asked my kids to use mine because I didn’t want this to turn into a majorly revolting process. I went to Home Depot thinking I could get one of those magical liquids to pour in and it would magically dissolve the clogs. Most likely too much toilet paper flushed down even though I have told them numerous times not to.
I went up to 2 employees that were together and asked about that magic liquid and I was told they didn’t sell anything I could pour into the toilet. WHAT?!? Home Depot doesn’t have something? They explained that things like Drano and other, are meant for sinks and that they could cause problems if I poured them in the toilet.
What do I do now?
One of the employees took me over by something known as a «snake». He told me that maybe this would work to unclog it. There were several of these to choose from at different prices. The first one I saw was close to $ 40.00 and I just looked at him and without a thought my mouth just opened and what came out made him laugh a little and me blush a little. $ 40.00 for a contraption that is going to be in a toilet that could possibly be clogged with shit?!? I looked over and there was one for $ 8.00 and feeling a bit embarrassed I told him that was more like it. He took it down for me and I was on my way.
That crazy little contraption worked! I got home, put on three pairs of rubber gloves, got my spray bottle full of bleach, old rags, a box to put that contraption in without touching anything else in the bathroom and I got to work. Check me out! I kicked ass snaking the toilet. hahaha!
As usual, Thank you Home Depot guys! I always learn something new because of you.
PS It was toilet paper!

I’ve been purchasing a lot of materials and supplies for one of my properties, for the past few weeks at this location. smiles, happy greeters, best wishes, while selling me my supplies. One of their experts in the irrigation department gave me some sprinkler recommendations. However, they did not work. I brought them back and all the smiles seem to disappear. could not get a refund, because they have been used. Note, there’s no other way to know if it was going to work… Maybe it’s time to head on over to Lowes for all of my DIY jobs.

I’ve recently started doing light renovations at the new home I’m moving into, and this Home Depot has become like a second home. I think I’ve been there almost every day in the past week! This review, however, will mainly only be the paint department.
I’ve been doing a loooootttt of painting lately, and before going to HD I was a complete newbie, as in, never did any kind of house work ever. I asked the paint associates about the different kinds of paint and the process, and they were more than helpful. Not only did they explain what was needed, but they also went out onto the floor to show me where things were, but also how to decide on colors (using their light box and color palette computer).
I do, however, recommend anyone who is trying to match paint colors to try to find a tiny bit of the wet paint left, or the color sticker that they put on top of canisters (if you previously purchased from HD years ago). Otherwise, they recommend you to cut a hole in your wall to bring as a sample. Their color matching machine needs a half-​dollar sized sample of the color.
Besides that, the customer service in the paint department is very friendly and quite helpful. I originally came here based on how close it is to the house I’m painting, but I’m quite surprised and delighted about how friendly and helpful the staff ended up being.
My only complaint is the wait time, if they get really busy, generally about 2 people max work at one time. Then, you kind of have a lengthier wait time. But besides that, good job HD! You’ll probably be seeing a lot more of me soon haha.