Violin Shop

In the US in 2012, consumers are used to merchants fawning over them, no matter how idiotic or ignorant the consumer is. Indeed, «the customer is always right» is the mantra of the day. The owner of this shop is from the old country (Russia?) and doesn’t give F*** about that mantra, and that’s actually a good thing.
I walk in with a violin we rent from him that appeared to be defective. He takes the violin, proceeds to tell me that I’m a tard and shouldn’t F*** with the violin in the way I was trying to F*** with it, tells me I didn’t put the violin in the case properly, tells me I didn’t store the bow properly, and even tells me that I didn’t use the zipper properly — essentially I’m an incompetent monkey.
He was so condescending I was chuckling throughout the lecture. But he was *RIGHT*. And I learned quite a few things.
How might this transaction have occurred in a more traditional shop? «We are so sorry, sir. We’ll take care of that one. Here’s another violin.» I learn nothing, think the violin is F’ed instead that I’m a tard, and don’t have my delicate self-​esteem hurt.
We’re so used to «everyone is right» that we’re regressing. A Playboy playmate knows more about autism than PhDs and MDs who spend their lives studying it. Someone who barely graduated from high school is more qualified to homeschool their own kids than professional teachers. etc. etc. etc. It felt refreshingly good to walk into a store and have someone just tell me that I’m a F’ing idiot and then tell me how to stop being a F’ing idiot.