Men’s Wearhouse

Im not sure what the deal with this place is. After i was measured and tried on the suit that i thought looked the best on me, i was taken to have it marked to be altered. I was in a hurry for this suit due to the funeral it was for occurring faster than expected. I guess it was my fault i didn’t try it on after the alterations were made, but it really wouldn’t have mattered anyway, due to my time constraints. I picked the suit up on my way to the viewing a few days later. It was to be worn the following day when i would be a pallbearer. The next morning when i put the suit on, I was shocked! The pants were above my ankles while I was standing and the jacket had been taken in at my ribcage causing the lower part to balloon out and make me look like a pear in short pants. This being what i had to wear, I was forced to go with it. It was embarrassing to say the least. When i took it back to Mens Wearhouse and put it on for them to see after the funeral, the assistant manager (whose name I didn’t catch), some middle aged blonde lady with a foreign accent, was rude to me! Saying i must have been mistaken about who I had dealt with when the suit was purchased, as far as sales staff. When i was voicing my complaints about its fit, she interrupted me and told me «one thing at a time». I couldn’t believe it! We were charged for alterations that were not made and it needed three more that were never marked. The suit shirt and tie were $ 700. I was supposed to get the suit back today, but guess what, no call. They did waive the extra 35 dollars in alterations that were needed… hahaha. Whatever, like they would have gotten that anyway. This place is a joke! …Mens Wearhouse, you’ll look like an asshat, I guarantee it!

I came in to get fitted for a suit for a friend’s wedding. Carlton and Justin helped me out and were super helpful and friendly. I will come back in for any of my future needs.

My son was a ring bearer for my brothers wedding, that was to take place in NJ. I had him fitted 2 months before, and again 2 weeks before the wedding to ensure that the tux would fit. When I picked up the tux, luckily I had made him try it on. The jacket fit perfect but the pants only came to his knees! There was no tie, and no vest. They assured me they would have the pants shipped to the closest Men’s Warehouse to where we were going in NJ. The pants were there when we arrived, but still no tie or vest. The tux was almost $ 200 to rent and we had to drive out of our way to get new pants. The rest of the tux (tie and vest) never showed up. The other groomsmen had vests that never arrived either. This place was a total disappointment. I am just beyond belief how this order could get screwed up so badly!
Men’s Warehouse never apologized or even offered a discount.

My son needed a suit for an interview. Because it was his first suit, we had many questions about style, fit, colors, cost, comfort and so on. As soon as we entered, a greeter welcomed us, turned to the Asst Manager Clay Calvert who was at the registers, and asked him if he was free to help us. Clay Calvert said, «Yes», and asked us what we wanted. When we mentioned we were looking at suits for my son, he took us to a rack and pointed to it. He then took out a suit and told our son to wear it. The suit was too big, but Clay insisted that it looked good on him. He then left us there and went to tend to another customer. We had no idea about sizes, costs, quality or anything. My son chose a couple of other suits to try on, while we waited for Clay to come back. He didn’t. After 20 minutes of waiting and trying on a couple of different suits, we gave up, totally lost and confused. We decided to leave, disgusted. As we left, Clay glanced up and ran over, giving us his business card. We accepted it but threw it in the trash can outside the store. We made our way to Jos A Bank two stores down, where the salesman was good enough to answer all our questions and helped us find two suits, shirts, ties, and belts, all for around $ 1500.
What a difference in customer service! Maybe Clay Calvert, Asst Manager at Men’s Wearhouse thought a college student wasn’t worth his time and so pretty much ignored us. We’ll never go there again.