Honey-Do-Men Gutters & Roofing

It was suggested by honey-​do-​men to have the mesh screens applied to my gutters to minimize need for gutter cleaning. Not only are they NOT effective, I was told by Lori from honey do etc that these screens can actually predispose the gutters to ice dams! That is what’s happening to us now! We have maintained the gutters every year but chose not to call honey do men for the routine cleaning work. Against my wife’s advice (she read the reviews) I had them clean the gutters in November 2014. The first rainfall on nov 26 showed the gutters overflowing in just 1 section and we took pictures of it. I called honey do and was told that someone would be sent out to redo. Never happened! Then we noticed the same section we identified as blocked started freezing when the temperature dropped and causing water damage in my house. Response from honeydo was its coming from poor insulation. The house is 13 yrs old and we never had a problem before! And honey do then charged us a late fee and an extra $ 50 that we never agreed to nor discussed prior because we have «not maintained the gutters». Their basis for saying this? The fact we didn’t call them for the cleaning! I just don’t understand how they think they can get away with this questionable business practice. My wife was home throughout the time of the gutters being cleaned and no one came to the door to discuss any condition that was unusual or would warrant additional costs. My experience reflects they do not stand behind their work and they arbitrarily changed the agreed price based on nonsense. Also, In my experience, Lori is not very effective in communicating a desire to work with customers. Her tone in her responses does not appear to be geared toward customer satisfaction and again, my experience found her to be defensive and argumentative. Great way to represent a business! My advise to people seeking gutter work: READ THE REVIEWS

Now the owner has resorted to outright lying about what was done and offered. Here is his first and only message to me, received 2 days ago: Ya, that crew we had from a few years back is no longer with us. We let them go and now they work for one of our competitors, not going to drop names, just saying they aren’t with us any more. We run a much tighter ship now and have quality control in place so that things like this won’t happen. This review really hurts us now, it’s not who we are anymore and it’s not the kind of work we do any more. Would you please consider remove the review? Is there anything i can do to make it up to you?
Just to let you know, we no longer employee any foreman that doesn’t have at least 10 years experience. We sent out review letters to our customers for quality control. We take before and after photos off all job which then have to be reviewed by the owner to make sure everything was done right. These are just a few of the things we have done to improve the quality of the job, the employees and the company. Please reconsider your review.
And this was my response: Darrell, I appreciate your message but the facts are, that group did a terrible job. Until this day I still have one gutter line that is just hanging and a piece that wasn’t secured to the rest of the gutter line. Partially my fault for not double checking those connections. Those pieces were not secured properly. I drive past your new location quite a bit and still upsets me. I am sorry but I cannot change or remove the review. It was truthful and honest for the work that was done at that time.
And then he decided to post the various «untruths» below, like the refund of money, that never happened.
Yes the job was done several years ago and yes we screwed up, but we also tried to do everything possible to fix it. We offered to send out a crew to go back and clean up. We gave him money back on the job for repairs, We emailed the customer several times to try and see what else we could do to make it up to him. We even fired the crew that did that job because of it. When I am out meeting customers I hear them complain about our competitors all the time saying, «Those guys screwed up. They didn’t do what they were supposed to, They didn’t finish the job», only to be followed with, «They didn’t return my call. They never came back». We, at HoneyDoMen, always return the call and we always come back. We may not get it right the first time, but we won’t give up until we do.

I Called to get an estimate on gutter cleaning. When I received the estimate all I could see was 3000.00. They took it apon themselves to add in things that they thought should be done, leaving a very high dollar amount in my mind. At that point, I was so turned off by the high number, I just asked my lawn guys do it for 50 bucks. They used a blower. My house was built in 2005.

Hired them to seal a skylight leak and within 8 months the seal broke and ruined the entire living room. Everything had to be replaced. They have no idea what they are doing. When i called several other contractors to give me a price, they all said «Don’t tell me, Honey Do Men messed this up». BTW, don’t bother with the onwer of this company — he doesn’t care.

Got their services as a gift. Contacted them to do a simple installation that any handyman can do. I truly thought this service will be superior from others, as stated on their website. Had the estimator over virtually immediately. He determined that job was easy and will be done in no time. He informed me that once he submits his report on Monday to the office, he’ll be in touch with me to set up the appointment for the actual job. After waiting for a week, I called the «office» and spoke with the girl who made my original appointment with the estimator. She gave me a story and said the estimator, James, will be in touch with me soon. He called back and left me a message to say he was sick. Is he the only guy who does repairs in the company??? What kind of an operation are they running? After months of calling, emailing to get the job done I got no response just lots of empty promises. They did NOT honor the gift card. Save your time and money! This is NOT a professional service! Do NOT use them!

Perfect name for this company! I get a phone call informing me that someone will be cleaning my gutters within the week. Next thing I know, it’s done! Very reliable!