Goldfish Swim School – Carmel

My two daughters have been enrolled at Goldfish for three months. I have been so impressed with the quality of their program and their customer service. My children’s swimming ability has improved tremendously and they can’t wait to go to their lessons every week. I have tried lessons at many other programs over the year but nothing really stuck. The management goes above and beyond to provide outstanding customer service and flexibility in scheduling.

Great teachers and a fun atmosphere. We love our daughters teacher Sophia! Very clean and well maintained swim school.

Great program. My son loves it here & is leaning quickly. Nice facility that is kid and parent friendly. The staff is nice and efficient in moving the classes around. We really enjoy Goldfish swim school.

Goldfish Swim School is a really good school in a great location. Goldfish is well thought out, especially in terms of their instruction, layout, their amenities, and customer service.
The school offers 30 minute classes to children based on ability level taught by certified instructors who instruct the same students each week until they move up a level. The great thing about that is consistency and since they work on specific things at each level, even a substitute instructor should be able to work without interruption in skill training. For the last five minutes of the child’s session, parents are encouraged to come onto the pool deck to watch the children demonstrate what they are learning. Then parents and student get feedback from the instructor on what they are doing well, and what they need to improve.
Amenities are well thought out. The showers are at the end of the pool deck and the facility provides soap/​shampoo for the children to wash off the pool chemicals. Upon exiting the pool deck, children are then accompanied by their parents to either the blow drying station, or to one of a dozen changing rooms. Parents tend to try to «reserve» a changing room by basically blocking it till their child comes, but this tends to be a waste of time and I wish they would just let it be first come first serve. Things will move faster that way. A free prize is offered every week for the children at the service desk.
The customer service is what stands apart. The employees are very knowledgeable and helpful. They are always willing to help out parents in various situations, whether it being needing to reschedule a class, book a party, inquire about other offerings, or whatnot. In addition they offer snacks and drinks for sale that are very kid friendly. They also keep the facility very clean! In addition they also really like surveys and take them seriously. I have suggested hour long classes and even thought this is not something they currently offer, they said that it has been a popular suggestion and the company is considering it. A little corporate speak there, but I understand that is not their business model yet. Perhaps in the future.
Your child will enjoy their friendly, fun, and safe time here.

My daughter had her birthday party there and the place is amazing for kids.
When the kids go in, they first test the swimming ability of each kid. The ones who don’t quite make it have to wear a life jacket. Safety is a big concern. There are always two staff members in the pool area.
There are a lot of different toys — small and large — the kids can play with in the pool. They went crazy with their friends, and no one got hurt. There’s also a room where the kids can eat cake and other food, if they wish. That’s a good time.