Best Friends Pet Care

The girls that work here are great! They know my dog’s name and I can tell they truly care about him. I also love being able to check on him during the day at daycare on the website!

I love taking our dog to Best Friends! They all know my dog Ruby by name and greet her when we walk in. The drop-​off process is also super quick, which I appreciate on mornings when I’m hustling to get to work on time. I also really like that they have live webcams so you can see your dog playing her heart out (or in our dog’s case, chilling in the shade) anytime throughout the day.
When I brought Ruby in for the first time, they gave me a tour of the facility, which put my mind at ease. They are also able to answer any questions I have as they come up. When Ruby stays for the weekend for overnight boarding, they usually email me a photo of her playing or hanging out. It’s a nice little touch that makes me appreciate Best Friends even more.

Good place for grooming and for your pet to stay. Always had a good experience. Love when they send us pictures of our dogs.
I wish their play time and extras were a bit less expensive.

Our dog always comes home from here tired, as we paid for her to have play time and its very obvious she got it. The experience we have with our cat is similarly positive, and upon returning home each animal is given a report card which has been thoughtfully filled out. I’m only taking off stars because this business employs a few sneaky ways to get you to pay more.

My dog has been here for day camp and grooming. After grooming she always comes home looking and smelling great. The groomer does a great job and my dog reallly seems to like her. We don’t go to camp as much because my dog is not into playing with a lot of dogs anymore, but when she was younger she loved it. The camp is always clean. I’ve never seen poop or wet areas left uncleaned. Anytime I’ve been there the dogs are supervised and happy.

Our pet has been injured twice at this facility in Carmel, IN. The first time she received a hole in her side which they tried to repair with Liquid Bandaid. Luckily with lots of Hydrogen Peroxide and Neosporin it healed on its own without stitches. Because the location is convenient for us we decided to give them another try. She was only under their care for 24 hours and we get a call that they are rushing our German Shorthair to the emergency Vet. She somehow received a V-​shaped cut on her front leg, probably about 2 inches on each side of the V. The wound area was impacted with dirt, hair, and debris, (to quote the Vet). Each time our dog was injured no one at the facility saw how it happened. Yet they have cameras all over the place. They are trying to claim that she possibly injured herself on a fence. (They said that last time too). Kind of makes me wonder if she didn’t get injured in group play, but they don’t want to lose two customers (by outing the other dog), as opposed to one. So, don’t bring your dog here unless you want your vacation ruined.

We couldn’t have been happier with Best Friends and the amazing customer service they provide us with. We needed to get to a meeting in Bloomington at 9:00 AM and since they didn’t open until 8:00 on Saturday Kevin told us he would be there around 7:30 to help us out. We arrived at 7:10 and much to our surprised he had already there and was willing to take our dogs early to help get us to Bloomington. We got to our meeting with time to spare and were thrilled when we came home this afternoon to very happy dogs! Can’t express how easy Kevin made the process of registration and he was even willing to contact our vet for vaccination records to help save us time.

I took both of my dogs here to be groomed. The price is very reasonable, one of the best I’ve paid since moving to Indianapolis. I have tried a lot of different groomers here in Indy, but this one really did the best job for best price. They even allowed me to bring in my own special shampoo for one of my dogs to use. However, I don’t think they clipped either of my dogs nails when they were groomed. This is usually something that is included in a grooming package, but maybe that is why it is cheaper, because it is not automatically included? Even then, I will be returning here the next time my dogs need groomed, I will just be sure to ask about the nail clipping.