A Better Place

I purchased the multi visit groupon and cannot get them to respond so i can make the third appointment. I have called twice as well as emailed. The online schedule system will not let me schedule due to groupon. With that being said i would not refer anyone to this business.

I bought a Groupon and had a great experience! The nail tech owns and manages her own salon space. It was a very client centered experience since she is the only tech and you are not in a busy salon with a ton of other people. I had a very relaxing hour long pedicure and a gel manicure. My gel manicures typically peel after 2 – 3 days and I have now had this gel on for over a week. I was very pleased with my experience at A Better Place and will be going back soon.

I received a groupon to this place as a gift, thinking it’d a nice to try a new salon… I called to make an appointment. I called first on a Tuesday morning, no answer, called again that evening, still no answer. I looked the salon up online to see if it even existed thinking the groupon had been wrong! Nope, it was there. I didn’t want to make the drive to Carmel and risk being told «you need an appointment» so I kept calling throughout the entire week! Still I had not contacted anyone. I had plans with a friend Saturday to get our nails and really wanted to use my groupon to this salon, Saturday morning came around and I called the salon 3 times in a row! Finally a very angry women answered and told me she does not answer the phone when she is with a costumer. Uhm okay??? I asked if there was anyone else there to take my phone call, to which she said no. Then continued to tell me «you’re supposed to go online and make an appointment» which I had tried!!! I didn’t succeed otherwise I wouldn’t have been calling so many times! She then tells me «I guess I can make an appointment for you over the phone, when do you want to come in?» I said today. She tells me no, that she doesn’t have any openings until next Wednesday. And that she is the only nail tech there and can only see one person at a time. So much for going together with my friend! I haven’t even been to this salon yet, however the lack of costumer service just over the phone is enough to keep me away! I am very disappointed. If anyone wants my $ 25 groupon to this place, it’s yours!

I recently visited Verla at A Better Place nails after buying a Groupon for a gel manicure. I booked it for the Friday before my birthday to be a treat to myself, and it was awesome! It was one of the best manicures I remembered having in a long time. Before I left I asked about her regular rates (since I had a Groupon for this appt), and she was actually better than my normal nail salon, which surprised me because she is a boutique business owner. I would definitely recommend that anyone in the Carmel area use Verla. I plan on going back for a pedicure and another gel manicure before a wedding I have in a couple of weeks.

Verla knows how to give a good manicure. She does mostly gel manicures so you are guarenteed that your nails will stay looking good for at least a week or two. The tools she used were soaking in barbicide so you knew they were safe which after a bad experience at another salon, was important to me. She offered me a drink, water, soda, or wine which made the experience even more enjoyable. She often offers groupons or living social deals so it is a great way to get in the door and have your first good experience.