Viasat

Just had a one-​month nightmarish experience with their Excede dealer, Black Sheep Satellite Systems of Georgetown, California. Avoid them at all costs.

If I could give zero stars, I would. I get WEEKLY phishing e-​mails telling me my payment was declined. I complained to them and all they could do was apologize — tell me to disregard the e-​mail and to change my password, like it was some minor problem and not to be worried about it.

Do not sign up for this service, terrible customer service. you will wait an hour on the phone when you call to cancel and trust me you will. What was not explained properly to my non techy wife was you are limited to downloading 1 maybe 2 HD movies a month before they throttle you down to dial up. I believe the service is limited to 15 gigs but I would not know since they never sent us a contract and my wife does not remember them mentioning a limit. Whats crazy is after waiting 1 hour to cancell, they told us we can call them to get a complimentary 15 gigs but we have to call. We are busy with our two children, work life… we do not have the time or patience to deal with that. Do Viasat really think the world revolves around them??? before they throttle you down to dial up. The sales people sold her on fast internet, fast streaming blah blah blah. they have no cooling off period, so after we realized we made a mistake signing up for this service we owe them $ 350.00 to cancel. In addition they made it so difficult to cancel I am inclined to say this is an unethical company with very shady business practices.
And they are so rude on the phone

If i could give NO stars I would. The absolute worst costumer service. They have horrible internet, they lock you into a 2 year agreement and THEN when you move they restart your 2 year agreement! I have tried to cancel and they wont let me. Every time i cal to try to cancel they hang up on me and it takes about an hour to get through to someone. I am not trying to go any further with these people. They have not tried to contact me for non payment (since they wont let me cancel) yet they send me in the mail a letter saying I owe them hundreds of dollars. I’m sorry but if you want your money how about you call me? I cannot call them because of the long wait then as soon as you get a hold of somebody they hang up on me. Sorry take me to court, put something on my credit, I will never deal with them again

Viasat owns Exede satellite internet. I don’t recommend their service. They claim that they are a «green» company so they won’t provide you with anything in writing. Their service doesn’t support any VOiP but their own, which costs an additional $ 20 per month– and that’s a promotional rate! I’ve had numerous problems with them from no support to frequent outages and they are expensive! I’d warn you to read the fine print before you commit, but they don’t want to provide it… Shady tactics. Be careful.