Toyota Carlsbad Parts & Service

Toyota Carlsbad has excellent service! Not only do they take a detailed look at your vehicle they also provide personal customer service. I dropped off my vehicle for a regular maintenance and had my dog with me. The gentleman at the concierge desk offered my dog a great and water, Toyota has a café where I grabbed a snack and drink, and to top it off, they offer a complimentary shuttle to anywhere within 15 miles of the center. I took the shuttle to the Carlsbad Outlets and was able to take care of some errands while my car was serviced. When I got my vehicle back, it was in excellent condition and freshly washed. I received a detailed report of all of the services done on my car. Thank you for making this experience smooth and easy!

Well it finally happened, went in for an oil change at 130pm was quoted an hour and half. Service advisor says «I’ll call you or find you in the waiting area» per usual. Waited and waited them 430 comes around I decided to see what the status was, service cashier said it was done, I asked what time it was completed she said she it didn’t say, so I just wasted time waiting. When the car comes it was dirty and I requested the car wash. So not only did this take longer than usual but my car came back the same. I’ve come on busy days and had better service than today. Thanks for the disappointment.

These guys are great. Super friendly, I told them my budget and what I was willing to do and they stuck to it, and their word. It’s been awhile since I’ve had an experience like this. Thanks To Paul and Will for taking care of me and thanks to Ramon for taking care of my truck!

Been bringing my car here for years, even tho I live quite a distance away — over 150,000 miles and still going strong. Will H. is the best! Would never take it to any other dealer or service advisor.

Toyota of Carlsbad is a great place for service because of their customer service. There is one associate, Salvador Lu, that keeps me coming back because he always puts the customers first and makes them feel appreciated. He seems like management materials, or at least someone who is taking steps in the right direction to move up. He understands that the customer comes first, and I felt he took care of me and my car in a great and timely manner.

I brought in my 2007 Highlander for a problem with the brakes and luckily it was covered under the new extended warranty. The service guys helped me out even without an appointment and took care of my car that same day! No charge! I’m a happy customer!
WGT

I’m one satisfied customer =) very good customer service and I trust these guys with my car =)

After 7 years of service and what I thought to be a «friend» in my service writer –
Toyota failed to inform me of the oil consumption test my car needed, resulting in $ 100’s of dollars of purchased oil over the last 6 – 12 months. I mentioned it 4 – 5 times to my service writer. Toyota is aware of the problem and refuses to fix it. My oil light is always on, I am having to put tons of oil in between oil changes. They are aware and will not repair!!!
Lack of Integrity
Will not do the right thing
Falsifying service records
Pretending my car is fine when they know it is not
Awful service — told me «to go to a different dealer if I didn’t like it»
I have filed an official complaint with HQ in hopes that they will fix the «excessive oil burning» problem that they are well aware of.
Kevin Liard, Kevin Skinner and the manage Dave were all involved in this situation. Completely disappointed with how they treated me.
Totally unacceptable, blatant issues of integrity and disregard for doing the right thing.

Had a great experience with Chinh and Wayde! Very professional and honest! Wayde is the only mechanic we want working on our cars!

Toyota came and got the car after a sad day with our Prius. We got the 12v battery changed there and after a crappy day at work, it died. After we took the car back from Toyota. Firstly; the service manager told us we were getting a free row as we had just picked up the car. Then heard nothing for over an hour. Called back and they were closed. Waited around for another ride, then finally after about two hours we got a call from a tow guy.
Prius is under warranty and the hybrid system had a recall or something. Meanwhile, Toyota HAS to swindle more money out of us so sets us up to pay $ 1000 for a water pump that had no problems before. Obviously their hybrid system failure has something to do with it.
Pick up car and it dies again! Right after taking it. On the freeway. Super unsafe. They didn’t test drive it which is unsafe practice in the automotive industry. Good job guys! Here’s your 1000 $ for the water pump your system caused to fail. It’s a 2010 model w no prior problems. Talk about dishonesty in big business. DONT GO HERE THEY ARE DISHONEST AND WILL SET YOU UP TO DIE ON THE FREEWAY!!!

Makes me want to consider never owning another Toyota if we have to deal with this service center again.
My husband had to take in his car because the check engine light came on and it made a slight knocking noise. After a quote of $ 2700, we received a call that it would be $ 6,600. My husband told them not to do any work and of course, due to the age would not be repairing it. They gave him a call to tell him what the charges would be. The car is now inoperable and the engine disassembled. He told them they could keep the car. When he went in to get the items from his car he was told if he signed over the title, they would waive the $ 1200 that they were going to charge him. He was to bring the title today. He of course agreed to the arrangement.
Well, low and behold he gets a call that the manager doesn’t agree feels that he should pay something, now they want at least $ 500, plus of course the title to the car.
What a sham!!! It makes me pretty sick to see a business being managed this way. While I do understand that they had performed work, the car became inoperable and they were going to be the ones to keep it, repair it, sell it. If they had not offered to waive the charges in exchange for the car, then I wouldn’t be so upset, but they offered and now have required payment on top of it.

I’m not sure if it’s incompetence, dishonesty, or both but I had a terrible experience with service adviser Tony.
I came in for a recall on my tundra, oil change, deluxe car wash, HVAC cleaning, and to have them check to see if I needed new tires. I asked him to call me if they felt the tires needed to be replaced but rotate them if they’re ok. They took my tires off to check my brakes (which he said is standard when rotating.) but they didn’t need rotation they needed replacement.
He told me if I didn’t buy new tires from them he’d charge me for the rotation and brake check. I told him those charges would be on him since I didn’t ask for that. You don’t need to take tires off to check tread depth and no one would rotate tires that are being replaced.
He and I went back and forth and he said he’d put my tires back on and not charge me.
I pick up my truck and the $ 50 HVAC cleaning was listed $ 61 but the AC smells like chemicals and smells worse than before.
My truck wasn’t washed or detailed and it looked like they started to but abandoned it as the interior of my truck was torn up and my floor mats strewn about.
I took my truck to get new tires at another place and they said I didn’t need new tires yet. Go figure.
His coworker had to pick up the slack and she told me to call the store manager david marchand to make it right but I don’t think I’ll set foot in this service center again and it cost Toyota Carlsbad a sale as I’m actively looking to buy a new family vehicle.
TL;DR: dishonest service adviser didn’t cheat me and Toyota dealership lost out on selling a new car too.

As is obvious — I tend to only submit reviews for exceptional experiences (either really good or really not-​good).
So, this morning I have a really exceptionally great review for Carlsbad Toyota Service — especially Mr. Ron Broussard — Service Advisor.
The entire team at this location was competent, friendly, efficient and polite as well — wish I had each of their names to list here!
Our Tacoma was subject to a recall for a new design catalytic converter exhaust system. Ron pre-​ordered the parts, notified me promptly when they all arrived, made a 8am appointment for today, and in spite of me being in the midst of at least 15 other customer vehicles being dropped-​off at the same time, Ron provided nothing short of white glove service. He and the team had me in and out in just over an hour and I used that time to catch up on emails in the nice lounge area.
I have just gone underneath the Tacoma and inspected the workmanship and it appears flawless.
(We all know being a service advisor can be challenging — and being one for an organization that doesn’t perform can be impossible. Trust me I’ve had THAT experience — fortunately today’s experience was just simply the refreshingly opposite!)
Hats off to this entire team for a world best in class experience !

3 years later, and my entire family STILL goes to
Dave Ramstead! We recently had to retire my 250k+ mile 4Runner, and let me tell you, Dave made sure we got every mile out of that engine!
Of course, we trusted Dave’s advice and got yet another Toyota from the upgrade program– a beautiful 2016 Corolla. He helped us through the process and introduced us to the right people. I felt safe, respected and taken care of.
I am proud to say I will continue to use Dave and his Toyota team for the rest of my life. I love my new Corolla, and I am so grateful to feel like part of the Toyota family! Thanks, Dave!

I’m really really disappointed. My van is displaying Check SRS airbag system problem so I went to the service center hoping they can fix it so I wouldn’t be driving around with my family like this. When I showed up at 4:00pm the gentleman at the front desk said he could do anything for me because all the techs we’re going to leave at 5:00pm so he asked me to come back on Monday being today Saturday. Now I have to drive my van with this air system error for another day not knowing if this bag will deploy while I’m driving my vehicles.

Everyone here is so comfortable in their job, if you’re wanting help and to have someone take care of you don’t go to this service center.
I had to take our Prius in for a recall. We’re really busy people and it was a huge damper to deal with, but we had to, so that’s ok. First of all I scheduled my appointment and when I arrived the man who checked my car in couldn’t have been any less personable. Not a big deal, but I really enjoy the ‘experience’ when you’re at a dealership with people who give you their time of day (after all, you normally pay for it). So I get set down with my service adviser. Let me go through a list of things that he asked me if I wanted to do:
Free car wash
Yep. That was the only thing I was asked if I wanted. A free car wash. Do you really need to ASK for a free car wash??? I’m pretty sure the point of a free car wash was to give a customer picking up their car a good experience. You know what he could have asked and I would have said yes a thousand times about? A CAR DETAIL. I need that sucker cleaned inside and out like no other. It’s a 2013 but it gets a beating and I would have paid to have my interior washed. I started to ask myself about a detail and said «oh we have too much stuff left in there» … let me just tell you had I said that at my other car dealership they would have laughed and said they’d bag it up for me and probably would have asked if I wanted the stuff in my car organized, errands ran, and bills paid. But Toyota of Carlsbad could care less about your money I guess… they don’t want it: D
My tires are BALD
My oil is past due like 15,000 miles
We’re busy people. Our prius gets a beating, thankfully our other cars are kept in tip top shape but that’s the commuter car, and no one has time for their commuter. You know what would have been cool to do while we went out of our way to get the car into the service center? The guy that checked us in should have notated the condition of the tires and you know what would have been an easy up sell? 4 brand new tires.
Third easy up sell? The oil change I needed.
And there’s more? Yep. I’m at 50,000 miles, we also needed our 50,000 mile service done.
NONE of this was mentioned. Even the bald tires or the message on the dash that said «MAINTENANCE REQUIRED» in big red letters. Oh wait, but I was asked if I wanted a free car wash… what a joke. Not only were we inconvenienced by Toyota’s mistake to begin with, they didn’t even have the decency to take care of us and to offer services we needed. Just a bunch of order takers at this location with mediocre attitudes.
I’m looking to trade my 2013 BMW in and while I got lost going to their sales lot, which apparently is no where near their service lot since they don’t want you looking at new cars while you wait, I considered «Maybe I should look into swapping brands?» LOL not anymore! Thanks Toyota of Carlsbad for at least helping me figure out where NOT to go.

I’ve been here a different amount of times for different things now (mainly recalls on my car) and when I come to get me car serviced, I usually run into a few hiccups and some of the sales people have really misquoted me on when my car would be done. Yes, I know they have a shuttle, but if I am able to work remotely, I’m going to take advantage of that, and from the last time I was here, I remembered their seats are pretty comfy! So this time around, I came and brought my laptop, loaded on some work for me and set up office.
I was helped by Sandra and she was awesome. Super friendly and nice. She was able to get me all checked in and gave her my autograph in a couple spot and then my car was taken back to get serviced. I loved it. When my car was done, she knew exactly where to find me. I was tucked in the far back corner typing away on my little laptop. She approached with me a smile and let me know my car was done. She informed me that I could take my time to finish up whatever I was doing and that my paperwork would be up at the front cashiers area when I was done.
Toyota — Awesome job for putting pictures up of your sales people on the pictures. It made me think to myself, I know this person just a little more cause I’m able to put a picture with a name. That was really helpful!
PARENTS — TAKE ADVANTAGE OF THE CHILD PLAY ROOM… If people are working hard and shoot you looks every once in awhile cause your child’s getting a little fussy… TAKE ADVANTAGE OF THE PLAY ROOM. They have so many child friendly toys and a tv playing cartoons!!! USE IT!!!

I’m really disappointed right now. I had to wait 2 hours to get my service done, they told me I would only have to wait an hour. I was sitting in the lounge area for the longest time. After a while I had to get up. I decided I wanted to snack on something so I went to the little shop they have, the man there was extremely rude and acted annoyed when I was asked a question. I’ve been coming here for almost 3 years, I have never been treated like I was today. I have one more service left on my car, which is the only reason I will come back.
They offer free shuttles and coffee. Some of the employees come around asking if you need anything. Also, they have free wifi.

since it’s been a whole two weeks and i haven’t had to take my TUNDRA back to TOYOTA CARLSBAD PARTS & SERVICE, i guess it’s safe to update my review. this is not actually a review of the business (which is still on very shaky ground in my experience) but for the service rep who has become my personal, go-​to savior — RYAN.
thanks, man. i really, truly appreciate all you do.

My first trip to Toyota Carlsbad since having the new car.
Everyone is really nice from service person to lady in café. Lounge is very nice with a little store, café, nice clean restrooms, etc.
I ordered a dash cover and the price was extremely reasonable… Much less than I was expecting.
When I got my car back, OMG did not mind at all paying for the upgraded wash package it was amazing.
Only reason for the four instead of five stars is the wait time. I was told around an hour and fifteen mins. In the beginning but it turned out to be two and a half. No problem next time I’ll just take the shuttle to work and come back when it’s done. All and all a great experience.