Torrid

Love love LOVE the ladies and the selection at this Torrid. Everyone is always so sweet and friendly and helpful.
I’ve been to this location probably 7 – 8 times and every time I’ve had a lovely experience. Being +sized it’s very difficult to find things that are cute and fit my body properly so needless to say… I HATE SHOPPING. Buuut here I always have a wonderful experience, the employees just make you feel so comfortable.
They always go above and beyond. They’ve measured my bust for bras which was fantastic because I’ve been wearing the wrong size for years, they’ve taken an entire outfit off of a mannequin for me just because I wanted to try it on, they’ve even given me input on pieces I’ve selected and helped create some amazing outfits. Not in an up-​selling kind of way but in a genuine «I want you to feel as amazing outside as you are inside» kind of way. They go above and beyond, and that is why I will always come back.
Carlsbad is my go to store!
Thanks again, ladies!

Love love love the Escondido Torrid nice employees and awesome clothing! favorite store for sure

Was in there today. Wanted to buy two dresses. Girl seemed like we were a bother. Kept telling us to order online. Or have shipped there. If I wanted to buy online I would’ve stayed home. Didn’t great us at the door had my hands full of dresses didn’t offer to start a room. We were the only people in there. And big shocker we left empty handed.

SO DISAPPOINTED in how I was treated tonight. I give Torrid a lot of business every year and I finally had a return to make. Yes, it was a larger return but I figured since I haven’t returned anything since last year it would be ok. Wrong!
First off, the girls made me feel so bad for returning the items. I apologized twice throughout the process but it was brushed off both times, as if my apologies weren’t good enough for them. Second, the girl said I was missing a receipt. After much shuffling through the items I asked her to see the receipts again and found that all of my items were indeed on the receipt. Then, I was informed all my items were bought clearance so I would only get a store credit. Seemed odd but I obliged until I realized I had purchased everything with «Haute Cash» so the items showed as 50% off and were NOT on clearance. The girls didn’t seem to like that, but it’s not my fault it didn’t show up on the receipt.
To top it off another customer came in and I saw a complete 180 in change in their attitudes. Really? I can’t believe I was treated so poorly when I was nothing but polite to those girls.
I love Torrid, but I will not be returning back to this location.

Awsome for thick girls ;) I am a size ¹⁶⁄₁₈ and Very tall 6’2″. It has been the one and only place that I can buy jeans from unless I go online… Only downside is that they everything cost a pretty penny. I shop their clearance or sales

Went in last night to buy some jeans my experience started off good I bought what I needed and left got home and ended up not liking the jeans. I returned them this morning. I think if your working with the public, private and personal conversations should be kept off the work floor it makes people feel uncomfortable and awkward. Although…
I did enjoy Jennifer she was an excellent example of what customer service should be obviously since I know her name she introduced herself to me. She was so nice and helped me so much! The other ladies need to follow her lead I’ll keep my shopping with torrid at the Escondido location from now on
Ps I love the clothing this company offers!!!

I was so glad when a «fat girl Hot Topic» AKA Torrid opened in my mall. Previously, I would have rather ordered online than drive all the way to Escondido (the next closest store).
In a few weeks is my annual Vegas trip. This normally includes one fancy schmancy night out, and this year, it is front of stage seats to Coco’s «Peepshow». Anybody who knows anything knows you can’t sit front and center looking at hot mess at Coco’s show. So, the hunt for a dress began.
As much as a lot of stores like to front like they carry plus sizes, they do not. Or, they are out of stock of the sizes you need, or the styles are downright horrendous. After exhausting my online tolerance for shopping, I ended up at Torrid. Deralyn was the only associate working. She jumped at the chance to help me, and within 10 minutes, I had 6 dresses to try on. I settled on one, but the size they had was too big. She said it was brand new and just come in the day before and assured me that they would be getting the additional sizes on Monday or Tuesday and that it would be no problem to do an exchange.
I called Monday, put the next 2 sizes down on hold, and within 5 minutes of arriving, was back out the door. The associate that helped me on my return was so nice and helpful as well.
You can tell they really pride themselves on service, which is not easy to do in retail.
Unless I manage to lose 60 lbs in the next year, I will be back!

I don’t think I could have loved this store more.
I didn’t come here for me, but I came with some family members to help my sister find a dress for my brothers wedding which was the next day. She had been so stressed about it for weeks and had gone to soo many stores looking for a good dress. We decided to make one last stop at the mall and we ended up in this store (thanks heaven)!
We did some snooping and then asked for a fitting room. One worker inpaticular, Darelyn, came up to see what all the fuse was about, since there was 5 of us waiting outside the fitting room to see my sisters dresses. My sister put on a couple of really cute dresses when Darelyn said she thought of the perfect dress, so she went and grabbed it and it definitely was the perfect dress. We were all very excited about it and then Darelyn even got a belt that complemented the dress perfectly. She was so sweet and helpful and we could have never done it without her.
After we left very happily, we realized we never asked for her name and we were all surprised by just how genuine she was in helping us and what a great worker she was. So my aunt went back and asked for her name and we found out she is the store manager there. We were happy to hear this because she fits the role so well. She makes you feel comfortable and just wants to help you find cute clothes!

I found some really cute things here! The girls were super friendly and they have such a great swimwear! I would totally come back here… this made my whole trip worth while to this store :)
Story: I had a date that night… and they helped me pick out the cutest outfit with the most amazing heels! The heels were sooooo comfy and the shirt I wore, well I got a lot of compliments :)

THIS IS MY FAVORITE PLACE TO SHOP. I can get GREAT deals when they have their «take an extra 50% off clearance» sales (i get notified by email when those are about to happen) and i love their jewelry. The girls who work there are always super friendly and helpful.

I love this location! The ladies there are extremely helpful. I needed something on short notice and they special ordered it for me and had it expressed to the store. The people are so great and it’s so much better than driving out to Escondido.