The UPS Store

Staff was friendly, but they were all very busy with some customer on the phone and didn’t seem totally organized. I had a reasonably small package to ship with some candy and 2 small books, but it cost me over $ 15 to ship. The owner/​manager tried to sell me faster shipping for almost $ 30 before talking about the other options. I get that some people are sending urgent packages, but I think this was more about the money than the convenience for me. I would prefer someone not upsell me right off the bat. Anyway, I can only imagine that USPS would have been cheaper

I had the best customer service experience with a young gal named colie I believe. There was a huge line out the door and she was quick and efficient, but didn’t make anyone feel rushed. She just had great customer service and I’m in that industry and was impressed! Great staff and I’ll be coming here for all my services! Just ask for colie!

I went to this location to ship my mom her china set about a week ago. I had no idea what I was doing or how to do it. Originally I thought I was going to have to purchase all the packing materials and pack it myself. When I walked in I was greeted and immediately a store associate was helping me. They told me they would be able to pack it for me and gave me an estimate before we started. They even individually wrapped each piece of China. The estimate was almost spot on too. Needless to say, my moms package got there a few days earlier than expected and not one thing broken. I was very impressed with the service and I will be back.

Let me start out by saying that the person at this place was super friendly and apologetic. Two stars for that. Three people were there at 5:35pm. Good staffing. One star for that. Two stars knocked off because they are listed as a Livescan vendor until 6pm. However, when I actually arrived, they said they stop at 5:30. Essentially, I rushed there from work for no reason. I told the individual that the website states 6pm and he said the owner knows about the problem and needs to update the site.

Just went in for my live scan, they set me up with a computer to print my form out. Computer was having issues and the girl (wish I could remember her name) got on it asap and got fixed right away. She had awesome customer service and pretty much a badass. So thanks again.

Wow. Friendly and helpful. Apparently I couldn’t make the copier work without help today. The staff is super courteous and they don’t laugh at you when you are a hot mess. Thank goodness. Basically did everything for me and helped carry things to another lady’s car. Really great guys. There was also a young lady working but she was busy taking care of another customer so I didn’t have time to embarrass myself in front of her. Sheesh. It’s a good thing they do their jobs well so I don’t have to know everything. Made some copies, bought an envelope, mailed a letter. Done and done.

Christian, Alicia, Brandi we the fucking bomb. Helped me out quick, great attitudes, great customer service, knowledgable, and fun to be around. You have to be a shitty person to give these folks bad reviews!!! Thanks guys, I’ll be back soon!!!

Do not go here for a notary… The did a number of documents wrong. If you question them they will yell a scream at ask you to leave

I would give them a negative star if I could. Customer service was rude and extremely unhelpful. I tried to ship a package using my customers account number and they told me to pay to use their computer and then pay to print out a label. Once I determined that you can’t do that using their computer they would not refund my money and then tried to Blame me for wanting to ship something UPS from their store not using their number. Last time I checked, this was a UPS store. I should be able to ship anything UPS from their store using their account number or mine, without having to pay them to use their PC. This place is an absolute ripoff.

If I could give less than a star I would. I cannot believe how I was treated when I called in to this location. I misplaced my tracking number (this can’t be too uncommon). I called in and was treated as if I was I was an irritating inconvenience. I was yelled at when trying to spell my name over the phone and then told my request would take 4 hours of searching through records. (They have my name, address, credit card, and phone number on file) I asked why he was being so unkind and he hung up. I called back, he hung up. I called back again and asked for the manager, turns out he was the manager. I was then told I could not be helped and hung up on again. I preceeded to call another UPS store where an extremely nice gentleman explained he could not look up my information but gave me a phone number for the corporate office where I could be helped and file a complaint about the way I was treated at the other store. He then invited me to come into their location next time I need any assistance shipping. How kind! The way I should be treated as a customer. I do NOT recommend going here. I was very gracious in asking for assistance and treated with extreme disrespect. Not to mention my package was not received and was shipped 3 weeks ago. I am still trying to sort out what happened.

Customer service needs improvement
I’ve been here several times on various occasions, from mailing items, to returning equipment, to getting printing services.
Each time I’ve been met with friendly employees but it always seems like there is some special challenge to every service I seek.
This last time I needed B/​W and color prints. I had tried to use their new online eprint system, but after several attempts of uploading files and having server errors, I gave up and loaded my files on a USB drive. At most printing places I go to, this is pretty standard.
I arrived at the store and one employee was on the phone, helping a customer and the other was in the post office box area behind the counter. I stood there for several minutes without an acknowledgement from the one on the phone and the other either didn’t hear me come in or ?? as I casually looked at merchandise on the counter.
After the gal on the phone ended her conversation, she directed me to the computer in the corner and told me that the only way to get b/​w prints is to use the computer at $.30/​min and do it myself. REALLY? I’ve gone to other UPS stores where they were happy to take my USB drive and do it for me.
And for my color copies– there was some kind of technical issue going on because the other employee had to run it several times to get correct prints.
So even though this is a super convenient location for me, I have absolutely no reason to continue coming here until the owner can create a more customer-​centric environment!

I have never experienced such horrible customer service. The worst part is that it was from the manager/​owner. I purchased a p.o. box from them. When I tried to do my mail forwarding with USPS online, it would not accept the UPS store address, saying it was invalid. I called the UPS store 3 times and left a message with whom ever answered the phone requesting the manager to return my call to help me with this problem and to see if anyone also experienced it. Not only did she not return my call, when I finally went into the store and asked her about my problem and why she had not returned my call, she became confrontational and argumentative. She said that I shouldn’t even be talking to her, that it is not a problem with her store, and I need to contact USPS. She even interrupted me 2 – 3 times when I tried to explain what was going on. Whether it was a USPS problem or UPS, someone could have easily returned my phone call or 3 messages left. Also, to argue with a customer about who’s fault it is when they are seeking your help is just extremely rude. This lady should NOT be working in a customer service position.

I sent a package to AR over the holidays. It was just under $ 30.00. The package was never delivered. I received a phone call today stating that I needed to come and pick up the package. When I asked why the package wasnt delivered, I was told that 3 attempts were made. I called the recipient and he informed me that he did miss them twice, not three. But ok. The package gets sent back. When I tell her that she can send it to my home address since it wasnt delivered, she said that I needed to come and pick it up. By this point, shes raising her voice and you can tell very upset. I ask her name, she wont give it to me. Continues to yell at me that if I dont come and pick it up it will be destroyed. I asked her name 7 times before she would give it to me. Kiran Misra. She said she is the owner. It was such a creepy interaction. I sent many packages over the holidays, so I asked her which address this UPS was so that I could come and pick it up, and she yelled «you sent it, you should know, i’m not giving it to you» repeating this a couple of times. Then gives the phone to another person, who gives me the address, and then apologizes for what just happened. Such a waste of money. I’ll go and pick up the package before she destroys it. Hopefully she hasnt already.

Great, fast service today at this location. Shipped back a fishing pole and they put 2 boxes together and made the rod and reel fit. Price was not bad at all either. I will definitely be back. Thank guys!

I came here for a live scan and they tried to charge me a roll fee when I had a job say that there should be no charge and they are paying. The guy finally relented and didn’t charge me but damn, really guys?

The owner/​manager Abe negotiated a fair and competitive rate with me for a mailbox as I tend to rent mbxs for several years in a row and told me I would always have that rate. Six months later my renewal came up and over many discussions to correct this, he did not honor our agreement and would not keep the rate the same. If he thinks he can get someone in then they are stuck because they have changed all their mail to go there– he is gravely mistaken. Several times of phone conversations he was very combatative, as much as I tried to keep the conversation calm and focused. Flew off the handle many times and tried to gauge me to keep my box there for a short time to transfer it all elsewhere.
The REST of the staff was lovely and always so so so kind and helpful. Too bad this jackass runs the place and makes all the decisions. I highly suggest you do not rent a mailbox or have an ongoing service there. It will be a nightmare. Save yourself the trouble. Looks like there are MANY reviews about this guy that bring in one star or less. I wish I would have considered that a UPS store could be on Unilocal and seen them and made another choice.

Worst customer service EVER! I needed to get a package delivered next day on a Saturday. I was VERY specific about needing it to be there the following day because it was for a race on Sunday. After charging me $ 64 for next day air saver, I found out the package was not delivered until Monday because the slip did not specify Saturday delivery. When I called the store to ask why this happened, the owner told me that the employee didn’t remember the conversation and that I should have paid more for Saturday delivery. She did not offer me any resolution other than to tell me it was my fault not Christopher’s (the employee). RUDE to say the least. Horrible way to treat customers. If you want your package actually delivered when promised, go somewhere else!

Before I begin this review I have to preface with the admission I thought all UPS stores were the same. I never thought I would take the time to write an actual review on one. However, after multiple experiences at this shop have to take a moment to encourage you not to visit!
There are two other UPS related stores within a few miles and I will bypass this store every time due to the treatment of the employees. The first time I was in the store I was 8 months pregnant. The store was empty with the exception of me and not one employee offered to help me with my boxes, assist with packing etc. I thought it was an off day and tried again.
My next visit I was treated with indifference and the employees were obviously irritated to help me.
My third visit resulted in me actually arguing with the cashier. He kept telling me my items would not fit in an envelope provided by UPS and pushing me to purchase a different package from their store. Finally I got irritated enough he reluctantly agreed to give me an envelope: Of course, it fit.
By the time I was approaching my fourth visit I had told my husband about the bizarre behavior in the UPS store. He was intrigued and decided to tag along. Again, the sales people were not helpful and pushed me to purchase envelopes rather than the UPS branded envelopes that come with shipping. Again, I had to forcefully explain I just wanted the UPS envelope. My husband just laughed and shook his head at the employee.
Maybe I am a glutton for punishment, but I went AGAIN today. I asked for a padded UPS envelope, and guess what? They don’t provide them, but asked me to purchase one of theirs. I explained this was my corporate account and I didn’t want to purchase an envelope when I am shipping overnight and know they are provided. They shrugged and told me to purchase an envelope. Since the original package only had the small tear from where I needed to open it I told them I would just tape it shut. By tear, I mean 3 – 5 inches long. The salesperson told me he would charge me $ 1.00 for the strip of tape. I laughed and told them they were the worst UPS store I had ever been to and would go elsewhere. I drove a few miles to the UPS store on Poinsettia and was given a new envelope, helpful service and free tape!
This location is my closest store but I will NEVER return. Looking at other reviews it seems I am not the only one who has had horrible service here! Don’t waste your time unless you want to entertain yourself with how crappy a store can be run!

If I could enter a minus Star, this would be more appropriate.
I’ve encountered the same poor customer service twice from this location and it appears as though it’s not the employees but the ownership. This franchise embarrasses and insults the term «Customer Service.»
USPS around the block suggested I go there to get a total of 1.5′ of tape to close up two of their boxes, you may know USPS will sell you the tape. The boxes were both care packages for two young Servicemen stationed in Afghanistan. When I asked if they had a small amount of tape to seal the boxes, Brown store said, yes, $ 1.00 per box!
Really?
I said, wouldn’t it be a nice gesture considering both of them are going to APO to individuals who are serving their country. $ 1.00 per box again was the answer.
Non-​caring, non patriotic and still enjoying their American Dream. Do yourself a favor and drive the extra two miles to Ave Encinas and Poinsettia and give business to someone who understands what it’s like to be an American.
Never Never Never again, will I go into this place.
They need to understand the concept of Customer Service.

Quick service and got my package taken care of. What else could you ask for?