SportsGiant LLC – HQ

No place could fill one of my large bags up like this HockeyGant. At 1^st I suspected it to be horrible like MOST things but they were so nice I was pleased surprised. They sold me enough gear to fill the stinky b-​hole I seem to have cultivated in my backyward and not one dark and foggy day too soon.
If you’re in the area and are needin supplies d’ Hockey I’d reccommend this place – a true GIANT in the world of Hockey Sales

(This rating is for an online purchase, for which this is the distribution center.)
Buyer beware! Horrid customer service. Total flipping debacle. Worst online transaction imaginable.
The prices are pretty good; because of a promotion they were running, I was able to order two early-2000’s SJ Sharks replica jerseys for $ 26 each (normally $ 65, marked down from $ 99). With shipping, the total cost came to $ 70… pretty good deal.
However, when the shipment arrived, it was NOT all right. The teal jersey was fine. The white jersey was NOT what I ordered; it was a circa-​1994 jersey, not found anywhere on the website. Other customers who ordered NHL jerseys around the same time reported similar problems. Some were receiving minor league (!) hockey jerseys, others lacrosse (!!) jerseys… ridiculous.
At NO point was I notified that they would be substituting the old white jersey (which looked fake besides the old style) for the white jersey I had ordered.
After an email and two phone calls to customer service, I was given two options:
1. Keep the crap item at a 10% discount.
2. Ship back the crap item (FedEx prepaid by HG) for a refund.
Went with option 2, but that’s not where the story ends.
After shipping back the wrong item, I received an email confirming that HG had received it and would be issuing my credit within 5 – 7 business days. 9 business days later, nothing showed up on my credit card. Scam. Called HG up again, and the credit had never been issued.
The ridiculous timeline:
⁵⁄₀₈ — order placed
⁵⁄₁₃ — order received, including wrong item
⁵⁄₁₄ — called customer service
⁵⁄₁₅ — returned wrong item
⁵⁄₁₉ — return received by HG, received email about credit
⁵⁄₃₀ — still no credit, called customer service again
⁶⁄₀₉ — still no credit, called customer service again
⁶⁄₁₁ — credit finally appears in account, case closed (though spam email continues)
After over a month and three phone calls, an acceptable resolution has been reached. UGH.