Sound Home Solutions

Ken came out to our home, he knew exactly what to do and he was very quick and knowledgeable! We had a good sound system and he figured out its issues very quickly. He changed everything to work with our new receiver. Next week he is going to move our bedroom plasma TV and improve its sound system. He tested and programmed the components to make sure each piece worked perfectly and in a way that we understood.

We had Lance and Ken from Sound Home Solutions come out and do a site survey for our remodel in Cardiff.
Both are very knowledgeable in the audio video field. We had 3 bids and we went with SHS and we feel very fortunate that we did.
We were shopping at Best Buy and online at Amazon for tvs and a surround sound receivers. SHS told us the pros and cons of each device and were able to get us a Samsung Smart TV, Denon receiver (I can work it with my iPhone) in ceiling speakers and they actually BEAT both Amazons and Best Buy prices and will service the devices if there is ever a problem with them.
They worked well with our general contractor who says he will be using them on future projects.
There were a couple of minor issues after the install and anytime we called them they came right over and solved the issues. One time it was the cable box needed to be rebooted and another time the maid unplugged some wire or something.
We are very pleased with the service and the prices and would recommend Sound Home Solutions to anybody.

Great service and great prices. After a year when we decided to change TV providers, then he came back at no charge. He is reliable, knowledgeable, and very quick. He gives excellent service.

We had a pretty good, complex sound system but an aging tv in our RSF home.
Ken came over the day after we contacted him and quickly gave us a thorough analysis of some of the options we had and the type of tv that we’d probably prefer. We reviewed several issues with him to do with complexity, timing and price and settled on an approach. While he was there, we also asked for advice on a laptop and on improving our wifi and he took care of those issues, too. The next week he installed everything we needed and spent most of a day testing and programming to make sure each piece worked in a way that we understood. When I had questions a couple of days later, he walked me through one of the issues on the phone and came over the next day to explain a couple of other things to us. In addition, he suggested a much simpler remote for us. Over the couple of years following, although nothing major was needed, Ken always responded to our calls and texts immediately and was happy to answer any question.
His service was not only fast and solid, it was also provided in a most pleasant and patient manner and at extremely fair rates.
We just moved and of course we called Ken to install our new tv and sound system. He had very little space for wiring and equipment and yet he managed to hide everything. All that is visible is an elegantly simple tv and sound bar on the wall.
On each of our installations, he brought appropriate assistance when needed.
We wholeheartedly recommend that anyone who wants creative solutions, low-​stress working relationships, and truly fair prices contact Ken. He’s the best we’ve ever worked with in tv and sound.

Missed first appointment — no show.
Came out, took measurements… few weeks went by.
Sent the installer to again look over location… more weeks go by.
Get a message that they are ready to install!
I ask for the estimate. Estimate is a very big, lump sum number with no breakdown.
I ask for clarification on what is included in this huge lump sum (There had been talk of just TV install with 50′ HDMI run and talk of an additional run of HDMI to 2 other locations] I get a response the tells me what the TV hanging costs and what the electrical move costs but still no breakdown of the $ 1600 labor. However, he indicates in a response that I am welcome to take part in the install, learn something and reduce overall hourly charges. He also states that with the main install and no additional runs he thinks the total number of hours will be reduced significantly.
When I reply and tell him that I will take him up on pitching in I get a cryptic response telling me that he won’t take responsibility for someone’s half done job… blah blah rant… then he tells me they are declining the job!
June 10 — July 28 LOST, 2 actual in home meetings, 1 actual missed appointment.