Redfin

My husband and I worked with Rebecca Roman on getting our first house. She is friendly, energetic, prompt, efficient, and patient. She was able to answer all our questions and guided us in every step. She also helped bring down the purchase price after inspection. We were able to close within a couple of weeks! Thank you, Rebecca! We are very happy with our new place.

Troy King was great! This was our first home and we were quite naïve to the whole process. In a word, it was intimidating. We had lots of questions and sought reassurance constantly. Troy was there for us every step of the way to answer all of our questions promptly and professionally. He never showed any frustration in answering our questions and was always available to meet with us. His non aggressive, no pressure approach really gave us the control we desired to make this important decision on our own. We highly recommend Troy and look forward to working with him again.

Troy King, our RedFin agent, was a superb partner during our transaction, touring with us on many occasions, helping us find our perfect that had the right amenities and the right location at the right price. His effective use of the Competitive Market Analysis really helped us stay grounded in today’s crazy market. Lastly, Troy was a pleasure to work with, never getting rattled, and always and obviously working with our best interests in mind. If you need an agent, Troy is an excellent choice.
Since closing our property in August, we have continued to watch some of the properties we put offers on and didn’t win. A number of the ones that just recently closed were within 1−2% of our CMA-​based offer we worked out with Troy. It’s nice to see that we were on the mark, even when the sellers were slow to catch on.
Lastly, and a true mark of great service, we have recommended Troy to family looking to relocate to the San Diego area.

Loved working with Redfin! Jeremy was an absolute joy to work with!!! He is knowledgeable and such a hard worker. He is diligent and responsive. We couldn’t have asked for a better agent and are so thankful he found us our new home that we love so much. Would recommend him to anyone.

Jeremy was punctual and easy to work with. Requests were addressed right away, with relevant information added.

Great experience with Jeremy. He was very on the ball, courteous, and responsive. Never felt pressured to buy and always felt that Jeremy had our best interest at heart.
Scheduling viewings was also very convenient with Redfin’s system of using associates. Thanks for a seamless process, Jeremy!

One word. WOW!!! How lucky were we to have the opportunity to work with Victoria and Redfin? She has been nothing short of amazing from beginning to end. I knew from her previous reviews that we had a great advocate in our corner and we totally did.
When she took us on our initial tour of the first 6 homes we were interested in, she was brutally honest with every house. She voiced her concerns with each property and what she saw as a potential issue. She was basically looking at these homes as though she was the buyer herself. What a breath of fresh air. We knew right then that we could trust her. Victoria spent countless hours on our file, writing up offers, drawing up paperwork, communicating between the agents, and answering our endless questions all hours of the day and night. There really isn’t enough words in the world to describe how much we love this girl!
When she couldn’t make it to the additional showings, she always left us in capable hands. The associate agents were just as courteous and honest. Victoria and her supporting cast (Kristen, Lauren, Michael, Brett, and Laura) were an incredible group to work with. They got us same day showings to homes like it was no big deal, sometimes within a couple hours!
I would recommend Victoria and her team again in a heartbeat. If you get the opportunity to work with Victoria, consider it as winning the Real Estate Agent Lottery!!! Thank you so much for helping us find and secure our forever home! And even now that escrow has closed, you’re still checking in on us and assisting us. Can you be anymore AMAZING!!! WE LOVE YOU, V!!!

Redfin was the best real estate experience I have had. This is my 3^rd house and Redfin definitely set the bar. The mobile app and web apps are some amazing technology and was exactly how I would expect real estate technology to work in 2015. Troy King and his associate agents were extremely attentive and supported us on many nights and weekends through what I would consider a difficult home buying situation. The Redfin refund is an amazing idea. It truly changes the relationship adding more trust and a nice perc at closing. Redfin is miles ahead of its competition. For anyone who might be on the fence I would encourage you to give Redfin a try. I felt no pressure at anytime and they retained my business through excellent service not binding contracts. Kudos to Troy King and looking forward to working with Redfin on our next real estate transaction!

We walked probably close to 40+ houses with our RedFin agent Jeremy as we were new to the San Diego market and not only did we not have a good idea which neighborhood would be best for us, we also did not know what type of house styles we liked/​worked for our budget until we toured many for inspiration. Jeremy was always super patient, able to provide relevant information on the home buying process, shortcomings of homes we toured, and pep talks when we got discouraged. I always felt in great hands with Jeremy but this was especially demonstrated when he managed to nego us a fair price in a very competitive market with several other competing offers. He made the whole process of finding and buying a home (admittedly a very stressful and nerve racking experience) into one where we felt in control and informed on market developments. He also came to understand our list of needs and wants and even went beyond the call of duty by playing with our young kids during viewings so that we could focus on the house tour. Can’t thank him enough for his outstanding service.

Kyle Crabb is by the far the best real estate agent we have had the pleasure of working with. We have used several agents over the past 10 years and Kyle is the ONLY one we would recommend. He is very knowledgeable and experienced which gave us complete confidence in his abilities. Kyle is very honest and we often looked to him for advice during our transaction, knowing that he had our best interests in mind at all times. He is extremely reliable and we knew that we could count on him to keep things running smoothly. His patience and calm nature helped to manage our stress levels and expectations. We are very thankful that we met him and had him on our side. We will absolutely be working with Kyle again in the future and highly recommend him!

Can’t say enough awesome stuff about Jeremy Beauvarlet and his crew. Our process was tough, but he was positive, informative and did a fabulous job overall. Exactly the type of person you want helping you in the home buying process. Impressed and highly recommend!

Redfin uses untrained, inexperienced agents. They have zero negotiating skills. Just remember you get what you pay for. My experience with a redfin agent who had a buyer for one of my listings was a complete night mare! She had no clue how to write an offer. She was constantly unavailable, never showed regarding any of the inspections and was extremely rude to me. Never had time and had no idea how the escrow process worked. I am a Realtor with 26 yrs of experience in San Diego. I felt very sorry for her client’s and ended up helped them thru the entire process. They told me they would never work with Redfin again. They have since referred 4 of their friends tor which all experienced professionalism to the highest degree. Think twice before calling Redfin as they are a disgrace to the real estate industry.

After a few homes under our belt, my wife and I found the Redfin experience very refreshing. No pressure selling, great tour recommendations and they are always available to answer any questions.
We closed on a house with them, and found the entire process to be very seamless (with a 14 day close no less).

This is a painful review to write for me. On the one hand I love Redfin; their business model and the direction they are taking real estate. On the other hand you have the people that that are involved with the transactions. My kudos to Redfin and Redfin’s representative Justin. My complaint is with Diana Dupree. Buying a home is a stressful endeavor. The agent is supposed to make it easier and better, after all that is what they get paid for. Diana, was a reactionary, unprofessional, bordering on hysterical impediment to my process. Long story short, we had some delays to our escrow and I was to miss my move in date by several days, In the interim, the seller’s family dropped off the key the day before our loan recorded and allowed us entry to the property/​We were living in the truck at this point. Diana, who was usually difficult to contact, took it upon herself to come to the property, yelling at me about tresspassing and «you know the family only gave you the key because they thought the loan recorded» _​not my problem, and blocked me in the driveway while we unloaded and she stormed around like a hen in a hurricaine. She told me that the family did not have the right to give me the key? — also not my problem. I told her I got the key from their son when he came to pick up mail that day. She told me that «I should know better» and that «the family was very upset that their son gave me the key» — also not my problem. I said ‘well what does that mean? what do you want me to do?’ She screamed at me, «your tresspassing!» «We will just see» and went to pout in her car while making phone calls. She had collected the lock box, and her Redfin sign and was just blocking me in the driveway. I beeped the horn and was just about to call the police to have the shrew removed for blocking us in when she moved her car to the street and went on making phonecalls and glaring at us. What a piece of work! We went about finishing our moving while a cleaning crew readied the house. The loan recorded that afternoon and I never heard from that crazywoman again. She was clearly experiencing some type of break, I remember asking my wife where we packed the pepperspray as I seriously thought she would have to be subdued at some point. Remember ya’ll Diana Dupree — psycho agent. REDFIN good DIANA DUPREE not so good
PS, nothing came of any of her histrionics except this review.

The business model for Redfin is fantastic and I can’t believe that this is the ONLY real estate company that works this way. Redfin takes the pain out of real estate transactions and I recommend Redfin to everyone I know. The company offers a customer service driven bonus model rather than commission based for their staff, so customers receive excellent customer service. Plus, they take a reduced commission on sales and offer a 1% commission refund on purchases. Hands down the best real estate company around.
My husband and I have worked with Redfin on multiple transactions (2 home sales and 2 purchases). The agents and staff are all incredibly professional, nice people who truly have their clients’ best interests in mind. Stephanie, Anthony, Erin, Brenda and Nicole were the main people we worked with recently and I am beyond impressed by the team’s performance. Hopefully we won’t move again, but if we do, we will be using Redfin.

I used Redfin for my recent home purchase and I was extremely satisfied. Tamara Markey was my agent and she was a fantastic negotiator, always available and made the whole process easy for me. This was my third home purchase and I’m never going back to a traditional agency. Tamara and her team did a fantastic job and I would recommend her and redfin to anyone looking to buy a home.

The Redfin company knows how the real estate model should work. Customer satisfaction is their goal, not pushing a sale to receive a commission. Their website is free, user friendly, and updates often so the information is very current. There are agents that just tour the homes with you, a real estate agent you are assigned to, and a transaction coordinator who sets up a timeline with the important deadlines you must meet once an offer is accepted. I never received that type of service and attention when I purchased property with the traditional real estate companies.
We toured homes with Redfin for 2.5 years until we found our home. I cannot imagine a traditional real estate agent who would be patient enough to wait that long to close a deal! The tax free rebate we received was also big plus. I highly recommend this company.

I just got my $ 5400 rebate check for my home purchase. Woohoo! Time for a review from a happy Carlsbad homebuyer.
Redfin is the upstart start-​up realty service that, in exchange for you doing some mouseclicks and legwork, rebates about 1% of your home’s purchase price to you. Their website is magnificent, with access to the whole MLS and extensive search capabilities. Naturally, other realtors despise Redfin, because Redfin dares call their exorbitant commission structure into question. (The Redfin CEO reported that «people sent us e-​mails saying someone would break our knee caps so we’d better watch it.»)
So if you can forgo some realtor picking homes for you, and those endless tours in a mauve Cadillac driven by someone sporting a mustard-​yellow jacket, Redfin is probably for you.
PROS:
— 5400 in advantages, in my case. And that check came in the mail within 10 days of closing. Yaay, new floors!
— That aforementioned website, and Redfin’s daily email updates of new properties in my search areas that met my picky criteria.
— The non-​pushy nature of my Redfin realtor (Jessica) and her staff, none of whom who tried to sell me a place I didn’t want.
— The pure dedication and availability. I’m not sure what day of the week Jessica had off. I don’t think she takes one.
— Doing most of the paperwork online through e-​sigs.
CONS, because at this time you wonder why the mere, lowly 4-​star rating…
— I think Jessica could have been more pushy in negotiations. The seller was an overcaffeinated, heinous beeyatch, and her realtor was too. The problem was that Jessica was just so damn nice and respectful to everyone, including the opposition. The seller was in a situation that offered us an excellent negotiating position, but I think my realtor didn’t fully exploit that edge.
— Jessica didn’t attend my closing ceremony at the escrow company. I think realtors typically do that. I had to research a couple things I was signing, so the closing probably went a little longer without the realtor than with.
Overall, I’m happy — and happy to remain in the Center Of The Universe (just a few blocks down the street from before, yaay)

This review is for Jim Tyner of Redfin:
Jim took a very tough situation (FHA loan combined with a finicky seller’s agent and numerous delays) and made us feel comfortable with the process the whole time. His experience was absolutely invaluable navigating the sale from start to finish. We highly recommend Jim and would refer the closest of our friends to him!