Public Storage

Ok moving is a stressful time, especially during the holidays. Thankfully I was able to find a great storage facility to help make my move easy and actually pleasant. Marcus, the manager at public storage in Carlsbad was so helpful on the phone and pleasant in person. When I arrived we went over the size of my unit and he even suggested a different size that would be better and was able to find a better promotion that helped me save money on my unit. I suggest anyone that is in the area and needs to find public storage at least call public storage and ask for Markus you won’t regret it.

Marcus and gabby had the greatest service I could ever ask for I recommend anyone to go here because of their customer service!

Marcus was extremely helpful and made the experience fun (made us laugh alot). Keep up the great work!

Marcus helped me set up my new 8×5 unit today. Everything went very smoothly and he was very easy to talk to throughout the entire process. Great service all around.

Really friendly service. The site is clean and well maintained. Only gripe is the elevator probably needs to be checked.

I rented a 7.5×10 storage space for 5 years and only had two issues: 1. something chewed up my mattress 2. I vacated the storage space on the 12^th of the month and they’ve told me I wouldn’t get a prorated refund since it’s past the 10^th of the month. Nice people and a quite place but I guess it all comes down to satisfaction of service in whole.

I agree! Gabriela is totally awesome! :D She is super friendly, and super professional and experienced in assisting customers with their storage needs. I was having a bad day, and she cheered me up and helped me to figure out my storage needs quickly and painlessly! I highly recommend! :D (Oh yes, and the facility is very clean, and very safe too!)

Be careful. The manager raises rates annually (after all, you’re all moved in and stuck there) and even though I’ve been with them since they opened years ago and always have paid on-​time, and even have another PS Storage unit in Los Angeles, she didn’t hesitate to charge me a $ 21 late fee because my autopay came in $ 11 short of the new raised rate I had not realized was in place. Paid the $ 11 difference immediately, but because I paid through my bank, she considered it too late and charged an additional $ 21. NOT GOOD BUSINESS — NOT ETHICAL BUSINESS MANNER.
The day that I wrote this I had received an email reminder that my late payment penalty was due. Manager had told me that she would call her supervisor to see if this could be waived. Apparently not.
Several days after posting this I received a call from the manager telling me that she had spoken with her supervisor and that person had waived the penalty fee. I can’t figure out why it should take that long, but I appreciate the break.

The staff was very friendly, helpful and knowledgeable. The facilities are very clean and accessible. Gabriela got me checked in and showed me how everything works. She is awesome!

Staff is always so courteous and nice to speak with. Place was kept clean and safe for me to go to at night by myself. I kept getting stuck with the broken cart, which was the only downfall of my time with this location. Way to go on the friendly staff though! I work in customer service and have managed staff before, and greatly appreciate receiving and seeing first hand, excellent customer service. You’ve made our transition with storing our items smooth.

Girls in office are nice — helped me pick a unit close to elevator.
SCARY EXPERIENCE, WILL NEVER GO BACK.
Move in day (my unit was on second floor) I got stuck in their elevator between floors. With no cell reception, I hit emergency button on wall. The service company called for a technician & called the office to let them know we were trapped there.
Tech that got us out said doors didn’t really close properly & were getting stuck… I was scared to use that elevator ever again & Unfortunately now my unit was FAR away from working elevator. So we had a TERRIBLY LONG extra exhausting & emotional moving experience that day. ;0(
I called for some type of compensation. Besides the fact that it scared me forever, and changed my ease of riding elevators, but now I had to go the long route to my unit each time. The girl said she could give me a ground unit at FULL price and I could move ALL my stuff AGAIN and that was it.
As a business owner myself, I could not believe the lack of care, concern or compensation or appology. I will NEVER use them again.

Bernice and Gabriela were so friendly helpful. We would recommend this Public Storage and will definitely use it in the future (saving our lock, which we can use again at at any Public Storage location), should we ever have the need.

The staff is excellent always ready to help. We dealt with Gabriela who is top notch… thank you.

Well lit and clean. The rental process was quick and they had carts to help make the move easy. Ladies in office were great, awesome customer service!!!

Very disappointed with the new owners of this location… Locking people out of their units prior to end of month, yes late, but the month is not over… My friend has a unit and is locked out, has to come up with more than $ 500 to get into it, and all he should owe is 220. Not good, people are leaving by numbers… Do NOT rent there…

Spoke with Vita on 800#, she was very clear on spaces and pricing, while helpful on process of checking in at local property, seeing the space first, and the pay for space options. Andrea at the local property walked me through the space, gate access, where the truck should wheel in and out and park, etc. The paperwork process was painless, and access to property 24×7 is very convenient. Old pros. If you need temp storage for a 5 bedroom home while in transition, or just small storage locker, and many spaces in between, look no further.

I’m with this people for 5 years paying on time, my rent went from$ 100 to $ 125 to $ 149 to $ 164…if you are a GOOD customer and stay longer, THEY PUNISH YOU CHARGING YOU MORE!!! As soon as I can I’m changing to another Storage. THIEVES!!! Now $ 174.00. Should be in jail

Gabriela was very helpful during my check in. She had everything ready and answered all of my questions. I just moved in and so far so good.

Hmmm. I rented a unit on a special move in rate… like all storage facilities its going to cost more than $ 1 to move in. Having used many storage facilities in the past — they are up to par.
LIKES — The units are clean, carts are provided and easily accessed during business hours, girls at the desk friendly, conveniently located west of the 5 in old carlsbad.
DISLIKES — you have to purchase their insurance but I had to pay for insurance at the last storage place too so I guess its not uncommon for this add-on…but I question whether they can legally require you to purchase it if you already have insurance that will cover your property.

If I could give ZERO stars, I would.
Let me start off. The $ 1 for the first month is a joke. I spent over $ 40 moving in there. They required me to buy their insurance which is another $ 8 a month. They did not inform me that I could use my homeowners insurance.
Two weeks after moving in, I received a voicemail from the people at Public Storage. They wondered if I was moving out because my unit was empty and unlocked. I had some really expensive items in this unit. $ 20k +. I panicked. I immediately went to the storage facility and learned that they made a clerical error. I was relieved but the manager, Jessica, told me that I could «choke the guy that opened the account» and that «she’d look the other way». I never got an apology, only the manager blaming her employee. As I stood there in shock from the news my stuff was stolen to knowing it was an error, i was asked to sign new documents. I asked what I was signing and the manager yelled at me to «just sign them». I asked again what the documents were and why.
Things got heated and the manager actually stormed out of the office. The other clerk was very nice and calm. She explained to me that the unit # was wrong on the original lease. So I signed and left. I was relieved.
Two weeks later I went back to the storage unit and my gate code didnt work! I had to call corporate to find out the new gate code.
Today, I went to the office to cancel my lease. I was prorated for the rent but I was charged a full months insurance. The manager would not explain this to me and told me to call the 800# for customer service. She was very rude, again.
Stay away from this place. Stay away.