PropertyADVANTAGE

I went to olive ave in lemon grove and the property manger Sarita was so very nice. The property looks nice and it is so quiet. It is a making for a great place to live. But she is full. I will wait 3 mths just to get into this property. She really keeps up with this property. Rent is ideal.

We used Property Advantage to manage a townhome property from afar, and have regretted not finding a better company to use for the past three years. In the first year we used them, they found a renter who had serious issues with neighbors (to the point that the homeowners association had to intervene), a person who had to be sent to collections (at our cost!) because they couldn’t pay rent, and finally the last person they got to rent and actually stayed longer than six months is dragging their feet on moving out. While they are good at timely responses, their lack of follow through on behalf of property owners is deplorable. They haven’t even managed to get our mail from the tenant in the past month we have been requesting it.
I am so glad to be saying goodbye to them and would NEVER recommend this company to even an enemy.

I’ve lived in one of their properties for 7 years and they do their best to make things right.

The worst company I have ever dealt with. They are rude, terrible at responding to questions or keeping in contact with clients, and who the hell bitches at a person trying to rent a property when you’ve given them the lease the day before they’re supposed to move in?
Sylvia never answered questions, was unreachable a lot of the time, gave me false information about the landlords responsibilities, and just really didn’t do her job well.
I don’t see why any owner would go to this management company if they’re trying to rent out their homes with all the attitude and noncommunication that comes with the broker prices. I’d really prefer to give 0 stars, but I don’t think Unilocal understands that there are companies as terrible as this yet.

Property Advantage is a nightmare. Just a few examples: We did not receive the key to the pool until several month being at the rental place. The refund of our security deposit was sent to the wrong address even though we specifically said we want to pick up the check. We were told it will be a six month lease and after that its month-​to-​month. After seven month we received a phone call from Property Advantage. The lady was extremely rude and asked us why we did not contact property advantage in order to make arrangements to move out? Apparently, a month to month after the six month lease was not planned by the owner and property advantage missed this and blamed it on us. We paid the pro-​rated rent for the last month but were charged in addition the full months rent. The property manager blamed us but we called the accounting clerk who blamed it on the property manager.
Long story short… this company is chaotic and poorly managed. Stay away.

This review is for Eric Stewart
Our overall experience with Eric has been fantastic!
Signing and ending our lease was easy, he never gave us the runaround.
He took very good care of us while we lived in the property he managed.
Anytime we had an issue, he was extremely quick to resolve it.
My husband and I were pretty bummed to leave our old apartment and Eric, but needed to move closer to my husband’s work.
After cleaning the apartment, Eric had the maintenance man, Efrain, inspect it. Eric later emailed my husband and told him we would get our full deposit back.
We just got our check in mail, needless to say we’re happy campers.
Eric is awesome and we hope we can be clients of his again!
Thank you so very much Eric!

Poorly ran company. Had contacted in regards to a property in Shadowridge and was given the run-​around. Very eager to collect funds with little to no will to do anything more than make money.

This company is more interested in the renter’s rights than those of the property owner. If you own a property you want to have managed use ANYONE else. A homeless squatter would be better than these people!

This review mainly for Julie Dong, my agent who helped me along the entire process of renting my first place in San Diego.
Julie gets 5 stars, or more if I could! I’ll explain later why Property Advantage gets 4 stars.
I found Julie’s listing for a place in Hillcrest /​San Diego, and reached out to get more information and potentially line up an appointment for a viewing.
First thing that I noticed about Julie is that she took a lot of time making sure that I knew as much as possible about the place she was listing. She talked with me about what I was looking for, understood that moving from another city was complicated, and never gave me the impression that she was too busy to answer my questions or get me information that I needed to make a good decision about where I would live.
To be honest, I’ve never had a better agent ever, in Chicago or San Diego.
Julie continues to check in to make sure that I’m having a good experience, I honestly didn’t even expect her to follow up, as I assume that her immediate responsibility is over, and she’s just truly a nice person.
I chose to give Property Advantage a 4 star, because I’ve put in a maintenance request through their web system (which I was told to use) over 3 weeks ago, not an emergency, but a water leak in the bathroom that I’ve still yet to hear a single peep from anyone.
Julie checked in with me, and I informed her of this on Friday, so I assume that it will be resolved quickly, but the lack of communication about it… even if its «Hey, we’re really behind and this isn’t critical so give us a couple weeks» or something would be nice.
Their online system is very convenient to be able to pay rent, sign my lease, and have access to maintenance, which is great because I’m not always at home, and I appreciate the ability to pay rent from where ever I may be at that time.

I’ve been in a residence for 3 years now managed by this company. I have had now 3 different managers (due to turnover) to attend to the needs of an old beach house that we all LOVE but sometimes needs some up keep. The new manager «David» has been helpful but the reason I wanted to write this review is because of Linda Mata. She has been a constant support throughout the last year. I was displaced because of a leaky roof and all of my things were ruined. She was attentive, professional and courteous throughout the tough months of putting all the pieces back together. Although she was not the one «managing» the property, I also felt I could email her or call her and she would follow up through. Owning my own business, i look for employees like Linda. It’s unique to find a skill set that can cater to client as well as the owner and company. She was at her level best every time I needed assistance. Detail Oriented, Compassionate, and Ethical.

I’m not sure who I’m more disappointed with — Property Advantage or Unilocal!The fact that Unilocal removed my previous post makes no sense. And in regards to Property Advantage they are terrible property managers. We rented a house and had the worst time. The house we moved into in Carlsbad was a mess. They always promised to send a cleaner but never did. We eventually hired our own at a cost of $ 250 and were promised they would reimburse us but never did. Its not that the money was a big deal, its just that they never do what they say they are going to do.

Very few PM companies are much more than just cash taking machines –but from a tenant’s perspective this group is very poor indeed as it pertains to overall competency. Very little service, difficult to get them to return calls or emails unless they want something from you. Avoid if possible-​seems to be poorly run and staffed by barely average women who would never make it in the real estate game.

Hands down a fantastic experience! The team is personable, professional and very courteous. I was treated with respect on every call. Recently I worked with Bonnie and Susan who provided excellent customer service from beginning to end. I highly recommend Property Advantage to everyone.

I have had a good experience with the property manager, Julie. She is very friendly and responsive. She can be reached by phone of email easily and handles your problems efficiently. The property itself is a good place to stay as well. I would highly recommend it.

This review is mainly about my actual on-​site property manager, Julie, who was «inherited» by Property Advantage when the building changed hands late in my tenancy. I do believe Property Advantage should get some credit for sticking with our good manager, rather than hiring a new, worse person. That said, the tenant portal for Property Advantage was not as convenient as my previous management company (EDIT: I have been told this has improved sine I was a tenant … but I have to review what I actually experienced.), and the building rules became stricter (despite no apparent problems that necessitated the rules tightening) so I have to penalize them some for that.
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Manager & property review:
My girlfriend and I lived at a North Park property for 3.5 years (July 2010 through January 2014), and Julie was our on-​site manager the entire time. She handled every step of the process from showing us the apartment, to responding to requests while we lived there, on through the final walk through.
It was a pleasure having Julie as manager. She was easily reachable via email and text (my preferred methods), and she was always very friendly and courteous. She never made us feel that she was too busy to respond, or that our requests were a burden on her. Our issues were always handled in a timely manner by competent, professional individuals (when it wasn’t something Julie handled directly). Several times she proactively reached out to us about things like loud music from another apartment or someone smoking on a balcony, to see if we had been inconvenienced in any way.
The property itself was well kept, with clean common areas, and the landscaping was never allowed to become overgrown. The one moderately worrying issue that arose in our unit (a water leak in the ceiling) was investigated immediately after it occurred, and then never happened again. (I believe work was done soon after to improve the building’s rain drainage system.) The atmosphere among the tenants was cordial, and there seemed to be no «bad eggs» who abused the building rules.
Given the chance to make my July 2010 housing choice all over again, I would enthusiastically make the same decision, and would be happy to have Julie as my manager for the ensuing years.

I recently rented a property in Temecula and I must say that the whole process has been flawless. My contact, Micki O’Toole, has been a real joy to deal with. She was very helpful and professional in explaining the process and paperwork. Her walkthrough was very thorough and the few little things that needed attention were handled almost immediately. Overall, it has been a great experience and I am so happy with my decision to rent this property and use this company! Great job, Micki! Thank you!

Our community manager, Larissa Renwick, comes from this company.
I can’t speak for the rest of property advantage, but Larrisa has been great. She’s readily available on line and is very knowledgeable. I highly recommend her.

Do not use!
But if you do, take before and after photos of EVERYTHING!
When my wife and I moved in to our apartment, the kitchen was a filthy. Cat hair and potpourri everywhere. My wife had to clean it all up.
That is just a little background to show that the place was not in great shape.
Flash forward fourteen months:
I spent a whole week cleaning to the minutest detail, I left that kitchen vastly better than how it was found.
But when the deposit check came back, about sixty five percent had been taken out.
Among that was $ 250, partly for «dusting and cleaning the kitchen cabinets.» Part of this also went for vacuuming the living room carpet (I paid for having them cleaned.) They got away with this because they had a receipt from a cleaning company saying that they’d come out to clean after we’d moved in (nobody came.)
Another $ 140 went for touching up paint and repainting the baseboards (which my wife and I did.) But the wear on the paint was very negligible, nothing that wouldn’t count as ordinary wear and tear in the real world.
In short these guys are dishonest and will nickel-​and-​dime you to death. I wish I’d been more suspicious of them and had taken enough photos to take to court. I would take great joy in suing them.

After putting up with this company for a few years, we finally decided that enough is enough. We are firing them. Then I came across the reviews here on Unilocal and now I feel even better about our decision.
This is a business where they make money out of nothing and they are still bad at it. There are so many other management companies that would love to have our business.
I just wish we have done it sooner.

Complete thumbs down. There are better property management companies in North County.
Unprofessional and dodges clients calls and emails.