Premiere Cleaners

I’m used to bringing in clothes with other dry cleaners and most of time paying, yet the stain remained
I brought some dress shirts here that had old stains. I’m talking old.
To my shock and amazement, they were able to get them out. They saved me fro having to buy new dress shirts.
I’ve finally found a dry cleaner that actually cleans the clothes. Yay!

I am going to give 5 stars for the service they give is very good from the customer organization cleaning my clothes and ironing quality; if they need more time just let me know and what about the alterations are of excellent quality. only I have something more to add good quality costs and the price they are worth !!!

LOST MY LAUNDRY/​GOT SOMEONE ELSE’s!!! I am not the type of person to write a review but this cleaner has violated even the most basic trust one has with a cleaner — they have your clothes and you trust them to return them. If this were my college roomate, I would turf them out! I work very hard and have so little time to do things like shop and replace clothes the clearner lost/​misplaced. When i called they just said I would need to wait for the manager to return in three days and sorry, no one else has called to say they have someone else’s laundry. I literally have someone else’s pants in my possession and they didn’t even ask for them back. No interest in resolving. I will not use these cleaners again and hope you’ll avoid them too. In addition, they launder items that i ask to be dry cleaned and vise versa, with no apology or explanation. They don’t starch when you ask for it. I just kept thinking perhaps it was my mistake but there’s no mistaking it this time — it’s the service provider. Don’t risk it.

I would give zero stars if I could. Two reasons:
1) I was charged $ 28 for a simple replacement of a zipper on the side of a dress; and
2) I was not given the 30% discount advertised (hello false advertising).
The works seems fine, but the feeling of being totally ripped off will preclude me from ever returning. Too bad for them, too, because this was a test — I have multiple items that I need tailored and was hoping to find a permanent tailor. I will take my business elsewhere.

I found this cleaners thru Unilocal and because of the reviews decided to try it. I have been very happy with the service. I mainly take in my dress shirts. They come back looking great.

I started using Premier Cleaners a month ago and so far have been pleased with the service my husband and I received. We unfortunately dry clean a lot of clothing so we have weekly drop off and pick ups. They are a non-​toxic dry cleaner which is a huge plus.
The system they use here is probably one of the better that we’ve seen at cleaners which makes me feel confident in their services. Everything here is very clean and very well organized. I haven’t had an issue here so far and I really hope it stays that way.

Don’t expect ANY customer service or response from management if a problem or an issue arises with your laundry, especially if Premier Cleaners is responsible for the damage or tears. They will put a tag on your garment and claim that your clothes were already damaged, regardless if they were new and only worn twice.
I was looking for a new dry cleaner after my previous dry cleaner of many years went out of business. I liked the idea that Premier cleaners was organic, so i gave them a try. First order came back with a button broken on my silk blouse. ok. they charged me $ 3 to replace the button. Next order came back with a torn seam down one pant leg and another pulled seam on another silk blouse. Coincidence or CARELESSNESS? They wanted to CHARGE ME AGAIN to repair what they damaged. Didn’t seem like they really cared about keeping me as a customer.
It’s just common management sense to make the minor repairs at no charge and retain a happy customer, especially since it was the second time it happened.
NOT HERE! They simply damage your clothes, blame you and charge you to fix what they caused. Doesn’t sound like a good business model to me.
I’ll give them a two star for at least being organic, but a Zero for customer service and common sense. I’ll be looking for another dry cleaner soon. Anybody know of one?

The lady at the counter gave me the impression that she didn’t care for my business. She was a snob. Also, they don’t really give a 20% discount on the prices that they quote. When you ask her, she claims that the price is already discounted. I don’t think so. They are just making it sound like we are having a discount but it’s just a sales tactic, just to make you think that you are getting something. I won’t be fooled woman! I took my clothes to a better place, cheaper and HONEST!

Great non-​toxic dry cleaners. I’ve sent suits, dresses, coats and sweaters and they’ve always come back clean and fresh. I’ve even sent coats over for minor repairs and I have been very pleased with the results.

Very satisfied with the alterations and dry cleaning they did on some drapes I took in. I had never been here before and decided to take them here due to finding a coupon for 30% off cleaning. They did an excellent job, and the turn around time was very quick. Friendly staff. I would definitely go back.

I used to dread going to the dry cleaners. The dry cleaners was a place that made my expensive clothes even more expensive. But since Première Cleaners moved in to my local area, I don’t dread going to the cleaners anymore. I do get a discount through work so that makes the prices more competitive; however, I’ve noted that Première is still giving a 20% grand opening discount to anyone. Here is a short comparison of how I feel Première stacks up to other cleaners I’ve tried in Carlsbad:
Première Cleaners in Bressi Ranch:
1. Good communication with staff
2. Clothes come back clean
3. When I left my clothes too long I’ve received a friendly, well-​spoken voicemail that conveys they sincerely wanted to remind me I had clothes there (ohh yeah, that is where my favorite dress is)
4. Attention to detail (I took a dress that had a pulled seam and the cleaners called to ask me if I wanted them to fix it. I sew and was going to do it myself, buy heck, the dress was already there so I said yes.)
5. convenient location (for me at least) I’m at Stater Bros. or TJs three times a week anyway
Other Cleaners:
1. staff isn’t fluent in English so it can be hard to communicate
2. clothes come back looking and smelling fresh but still have stains
3. when I left my clothes too long, either they didn’t call me, or I received a call telling me that if I didn’t get my stuff they were going to give it away
Even though I sew, I’ve gotten lazy so I’ve been taking my alterations to Première. I’ve been happy with the job they’ve done on taking up my pants and overpriced Anthropology tee shirts. In fact, I’m headed out the door now with more clothes that need alteratons.

Prices are not posted– I asked and got a photocopied sheet. $ 4.95 for pants, $ 11.55 for a suit. Right next door to Unleashed by Petco in the Trader Joes parking lot off El Fuerte. Everything done on site. People were nice.