Mark’s Dry Carpet Cleaning

I also had lousy service from this rude and unprofessional business owner. Identical experience almost to a T of previous reviewer. Hire a different cleaner even if they are more expensive.

I called Mark’s Dry Carpet Cleaning and left a message on voice mail. Someone called me back at 6pm and we went over what I would like to have done then he hung up on me. I called right back and no one answered and no one called me back. This is a Very rude Company and I will never do business with this Company.

I used this company several years ago and 600 went missing. I reported it to the better business bureau but they said short of me installing a camera, there was nothing I could do.

Rating this a «1» because there is not a «0» rating.
My mother engaged Mark’s Dry Carpet Cleaning for a small rug in her office, the rug in her bedroom, and the stairway (8 steps from mid-​level to upper level in her house).
First thing, the business name is wrong and is essentially false advertising. He did NOT do dry carpet cleaning. Instead, he hooked up to her water supply (the front faucet) and her electricity to do a WET cleaning. When he was done he didn’t even have the courtesy to reconnect the garden hose.
He did NOT clean the three areas she wanted — he told her that «stairs are not included.» So she got only 2 areas even though the advertisement clearly indicates 3 areas.
My perspective is that they lied to and bilked a 95 year old lady — my mother. I don’t appreciate that.
If you’re looking for quality carpet cleaning with the work done AS ADVERTISED, there are better choices.
I cannot recommend this outfit, and I suspect that the 1 and 2 ratings given in Unilocal are probably quite accurate.

BELIEVE the BAD RATINGS. I called about the 3 AREA $ 38.95 coupon ad in a Carlsbad Flyer. MISLEADING ADVERTISING-​My 3 areas were 2 bedrooms & 1 staircase.
RUDE — HUNG UP ON MY 2 X’S when I asked him about the coupon price and why he didn’t consider a staircase the 3^rd area. He should state-​stairs excluded.
STAIRs-​EXTRA CHARGE — $ 39+
So glad this happened, since I read these reviews and will definitely NOT use Mark’s Dry Carpet Cleaning. I will WARN people who ask me about carpet cleaners to NOT even consider this business.

I was surprised to see that there were bad reviews for this company, I have been relying on them to care for my carpets for years, they are always on time, always professional and have always done a top notch job! honestly they have always been awesome!!! I recommend them to everyone.

So sorry I did not read the reviews prior to having the two sketchy guys at my house. While they were on time, they did not look particularly professional and they certainly did not get the rugs cleaned. There was still pet hair and odor in the rugs… granted these were not super high quality area rugs but they had told me there would be no problem cleaning them. I even paid $ 20 extra for scotch guard… I believe I would have been better off buying new rugs! We asked that the rugs be cleaned on the patio and there was an electrical outlet, however, they didn’t listen very well and my husband had to get more assertive to prevent them from using the interior house plugs for electricity. Then at different times each one asked to use the restroom… I don’t want to be a jerk so of course I allowed them to do that but I am not fond of strangers using my restrooms. I felt uncomfortable with them walking through my house which wasn’t necessary to clean the 2 rugs as they were not bigger than 8X10 feet. I also asked them to clean a small rug 3X5 and paid an extra 20 for that… so $ 100 for 15 minutes and the rugs still not clean… I did call them and let them know the rugs were not clean giving them an opportunity to rectify the situation but they told me that the odor was normal and the rugs were cleaned. I beg to differ!

I wish I would have read the reviews before using these guys.
They are extremely unprofessional. The carpet is worse now than when they started. They kept walking in and out of the house onto the «cleaned» carpet without putting anything on their shoes.
Our couch is just wet. They sprayed solution on it and then used a cordless drill with a little rag at the end over the couch. They were done in 15 minutes! They just tossed the cushions on the floor!
After they left we had to wash our tile floors because these guys tracked dirt in the house and then got them wet from their «solution».
One guy was on his cell phone almost the whole time, I believe talking to future victims. I do not know how these guys stay in business.
When I confronted them at the end he just said we did not want to talk about it because we both have different opinions — obviously he had has canned routine response.
STAY AWAY !!!
DO NOT USE THESE GUYS !!!

I would NOT use them again. Rude and disinterested. 45 minutes late without a call or an apology. Left my furniture piled on top of my couch and walked outside and back in w not foot covers. In and out in 20 minutes and the carpets are soaking.

Used Mark’s carpet cleaning today. I do have to say they were right on time at 1 pm but they were done in 20 minutes. I had them do 4 bedrooms, hallway and stairs. It seemed really fast and rushed. It seemed like they were rushing to see how many they could get in. They did a fair job nothing great and I would not recommend them or use them in the future. I expect more for my $ 140.00.

I just used Mark to clean a few carpets in our house and was very happy with the experience. He was on time, he was fine giving the coupon price with no hard upsell, and work looks good.

I highly recommend Mark for cleaning carpets. I like to support a smaller business person and there was an ad with a coupon that came to my house so I used Mark. He was very punctual and even called to see if he could come earlier which I said was great. I have a berber carpet that had my art paint on it and was in really bad shape in general. I was pleasantly surprised to see the carpets came out GREAT! I would definitely use him again and he gave me a great price considering I had him do all of my little area rugs as well.

Wouldn’t call these guys again, for a few reasons.
Scheduling: I tried to reschedule the day before because a meeting came up. He acted like this was a huge inconvenience, so — no biggie, I’ll cancel and reschedule; I understand this is a last minute change on my part. But, no, they said they’ll figure it out (I wanted to push it back 30 minutes).
When it came time for things, I rushed home after work, still leaving early. They show up an hour later — no calls. I had to call them and check in and they said they were at the exit up the street. B.S. I call 20 minutes later and they have stopped for a sandwich and drink. Took them an hour to get to me — NO apologies.
They spent only about 30 minutes in my house to cover 3 rooms. Might be efficient, okay, but… looking later, carpet looks almost the same (and it was dirty. I’ve had it cleaned before — another company — and it looked so much better).
We have wood floors throughout the majority of the house and they were slamming their gear around like they couldn’t have cared less. I looked later and believe I found a new scratch.
They left a Big Gulp cup — apparently my ledge in the entryway outside is a garbage dump site…
Worst: No manners. Didn’t care about being late; no courtesy calls; leaving trash; and then — they used our bathroom without asking. Guy just walked past me and straight into the restroom. What if it had been broken? What if I preferred them to use another bathroom?
Disappointed — don’t call them.
And P. S.: Know the name of your company and have it written correctly on your requisition forms.

No no no… Wish I would of read the reviews on Unilocal… Used them a couple months back because we were moving out of a house we rented. I called them from the add in the saver because it seemed like a good deal. $ 100 bucks can’t beat that for the whole house which was a 4 bedroom with stairs… Anyways they did a horrible job. Did not look clean at all… To make it worse the new tenants moved in and had to redo it and it cost them $ 225 … (They used someone else) So we ended up having to pay $ 325 bucks from our deposit to get the carpet cleaned!!! Will never ever use them again!

I had Marks out to my home today to clean our carpet in a Living room and 2 sets
of 3 stairs. I didn’t want the carpet backing to be saturated with steam and water and was drawn to the dry cleaning process that doesn’t use chemicals that leave residue.
Being green was also a plus, as I do own a cat. They told me they used a solution that resembled an enzyme… They were running a little late but they did call to tell me. When they arrived, they were professional and although I had moved some of the smaller pieces of furniture, they moved the rest and did a fantastic job moving it all back.
Aside from a disagreement with my husband on trading Phillip Rivers from the Chargers football team, :o) we had a nice conversation and I was very pleased with their work, and the price overall $ 79.00, Drying time was longer than anticipated, regardless, I will probably call them back to do the rest of my home later in the year…
Thank you for making me a happy girl, Marks Dry Carpet Cleaning!
The Kurtz’s in Bonsall

I saw an add for Marks Carpet Cleaning Services in a Magazine. There was another company advertising in the same magazine. Company #2 was a come on… Marks Carpet service was 50% less and that included putting a protection coating on the carpet. They arrived late but called to tell me they were running a little behind. When they got here they worked quick and professionally and did an outstanding job… their system is great and our carpets look like new. I’ll sure use them again.
Paul M.

This is the second time I’ve used Mark’s. First time was back in 2010. I had a decent experience and intended to call them first, but was put off by the low (2 star) review they got on Unilocal.So, I called one of the higher rated cleaners first and got a $ 250 quote for my whole home (2200 sq/​ft). I had only paid $ 108 for Mark’s the first time (I think I had a coupon or something), so I called them up, identified myself as a Unilocaler, and asked what they could do. Over the phone, they quoted me $ 140, so I went with them.
–== What pleased me:
— they were mostly courteous. See below for why I say «mostly»
— the price seems fair
— they seem to have done a decent job
— the house smelled fresh afterwards
–== What displeased me:
— the appt was for 9a. They didn’t show till 9:50a and didn’t even bother to call to let me know till 9:30a.
— as we walked around the house, I was in the middle of explaining my chief concern when his phone rang. He abruptly walked away from our conversation to take the call, leaving me feeling unheard. He did later confirm that he did hear me when he addressed my concern, but I didn’t appreciate the rudeness and think he could have let it go to voicemail and called them back in 5 minutes.
— I moved my furniture out of the way and there was an ugly yellow stain under one of the couches that they were unable (or unwilling) to get out. It’s fine if they were unable, but I didn’t even feel like they really even cared enough to try.
— I asked one of the guys whether the chemical they used was non-​toxic. He confirmed that it was non-​toxic. I then asked if he’d go so far as to say it was «green» explaining that I meant «earth friendly». He said they’d been using it for years. When I said that didn’t answer my question, he just shrugged and said he didn’t know. So, I think it would be better if they were a bit more knowledgeable about the product they’re using. I’m not too concerned myself, but I know others are more concerned about what chemicals they let into their homes.
— given that I identified myself as a Unilocaler from the get go, I’d have expected a better effort to ensure I had a great experience. Maybe they just don’t feel these Unilocal reviews are very influential.
–== Side Note:
It only took them 40 minutes to do the entire home, which could be viewed as either extremely efficient or maybe they just did a sloppy job. Seems to be a decent job though and since I had all the furniture moved out of their way before they arrived, I’m going to assume they were just really efficient.
In the end, I’d use them again for the price, but I’m curious whether my experience (and result) would have been better had I gone with the more higher rated cleaners.

Wish I would have checked the Unilocal reviews before I hired them! I received a coupon in the mail, 3 rooms for $ 48, and was drawn to the low price. First, they were a half hour late. When they arrived there was no apology or explanation. They basically just stormed in the house, one person said hi and tried to get me to Scotch Guard the carpets for an additional fee. I declined. While I was talking to the «sales guy» the other two workers were opening doors, looking in rooms (after I told them I didn’t want any other rooms done) and then dragging in equipment.
There were three people spraying and then using what looked like a buffer. They were in and out in about 15 minutes. How three areas could be cleaned well in 15 minutes is beyond me. I was left with floors that looked worse then when they started… oh and soaking wet (so much for Marks’ DRY carpet cleaning). There was dog hair randomly spattered all over my carpet and baseboards (gross). I’ve never had to clean up after having my carpets cleaned. You would think, with THREE people they could have cleaned up after themselves. But no, I was left slipping around on my soggy floors wiping down baseboards and picking up hair clods.
Oh, and just like a previous reviewer mentioned, one of the guys used my bathroom and left the dang seat up. Come on!!! At least he asked before he used it but seriously… you’re in someone else’s home… have some respect.

Used them based on the few good Unilocal reviews on here and the good price on the coupon I got in the mail. Must say it was a disappointment. Upon arrival at the house, without making eye contact somehow sold my wife a $ 40 upgrade for «Scotch Guard» (which she doesn’t really recall authorizing), but suddenly our $ 98.95 discounted price was $ 140. The «dry» part of this carpet cleaning also eluded us as they were in our home for a TOTAL of less than 30 minutes, around 1 pm. The next morning, even with running the A/​C all night, carpets were still quite wet.
The workers also didn’t take care to cover their shoes or clean up so our downstairs, which has no carpet, had smeary footprints and marks all over the floor. My wife spent more time cleaning up after them than they did working on our carpets.
Also, if you advertise that you «move most furniture», move some! The only items we could tell were moved were a very small footstool and a bench. Furniture in my opinion would be lamps, small bookcases, nightstands, etc. I don’t expect you to move the bed, but come on. Hard to move things when you are there for such a short amount of time I guess.
Someone also used the restroom and left the seat up. No problem using the bathroom, but in my opinion, it’s a common courtesy to ask first.
On the positive side, our carpet does appear clean, but it is also still wet, so time will tell.

I spoke with Mark’s Carpet Cleaning company a day before my requested service for a move out carpet clean. They were very easy going and the gentleman I spoke with was courteous and friendly.
They came around the time frame they promised with a half hour window, accepted our check as payment and left a receipt. My husband just took a look at the place this morning and was extremely impressed with the quality of work and stains that had been removed due to their service. Our rental was in the heart of Hillcrest. So this home, in particular, is very old and the carpets are not anything fancy.
They did a stellar job, and for the price I can honestly say we would definitely seek them in the future. Thankfully, however, our new home is all hardwood floors! Woohoo.
We really appreciated their service.