Macy’s

Bought a pair of pants online to pick up in store. The process was quick and easy to do.
However, when I picked up the order, the pants did not look like the pants pictured in the photo. I asked the employee if it was the right order and explained what was different, it was only slightly different, but still… so they looked it up and barcodes matched, so there wasn’t much they could help with.
Company needs to use the appropriate photo for the products they’re advertising. A similar photo doesn’t cut it.

Yet another problem with Macys. This time with Macy’s Online.
Purchased a navy blue blazer that arrived damaged. Was sent a return shipping immediately. About two weeks later I am waiting for my refund to appear on my credit card account after receiving emails from Macys that they have received my items and the return process was in order.
Finally I get fed up and call customer service several times… same response. Wait time very long due to high traffic volume. So I send an email and get a rather quick response. I WAS ISSUED A GIFT CARD. REALLY? I want to be refunded in full to my CC Account. Now I am promised that the gift card will be transferred to a credit card refund BUT I cannot get anyone on the phone to verify this for me.
Just pathetic for a historic department store like Macy’s. If I wasn’t sold asian junk maybe I wouldn’t need to go through this for giving them my business.
No More Business from me.
Edit: When I received my gift card I noticed the blazer I returned was now on sale for much cheaper so I repurchased and used the extra credit for other additional items that I wanted. Not a bad end to it all BUT Macy’s should NEVER take it upon themselves to issue a gift card for defective merchandise that was returned.

Slow service. Always hard to find an associate. And they always seem bothered. Definitely not Nordstroms. Quality of service is so much better at nordstroms.

Lorenza, sales professional in lingerie, went above and beyond to assist me in finding. a bra that fits and is comfortable, in the right color, and she LISTENED to what I told her I wanted. I will be back!

Update: I spoke to Corporate who had store manager Holli Calle me.
After explaining, I found that the store manager really does care about customer service and that she would get to the bottom of what happened.
She was able to locate my item, charge and shop it out within minutes.
I recurred my item next day and wore it to daughters Bridal shower. Where I got nothing but compliments and questions as to where I got my dress at! And above all, the bride was happy that Mom looked great!
I honestly feel that has it not been for the store Management and Corp. office, I would not be writing this nor ever shopping at Macy’s again.
So thank you ladies for making me a believers that customer service still exists!
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I was treated beautifully in the Temecula store and was directed to the Carlsbad store because they have what I need in stock. Well… At 8:30 pm I called the store and department I needed, only to be hung up repeatedly by the sales clerk in the Macy’s Woman department! I continue to call back because sadly they are the only store in my driving distance that I could get my item. At 8:55 I called back again and connected to the suits and dress department only to be hung up on AGAIN!
I called the Temecula store to see if they could get through and nothing!
What kind of people do they have working in the Carlsbad store!!!
Not even the executive office answered their phones!
Macy’s, you have some explaining to do!
I’m one pissed off customer who will be calling corporate tomorrow

This location of Macy’s has gone downhill so fast! It’s fairly obvious they just don’t care about customers returning to their store. I’ve been shopping at this Macy’s location for years and the past few trips make me never want to return again! The Cosmetics counters and purse section are the only well kept and put together sections in the whole store.
The shoes and clothing department are usually a disappointment. Shoes are everywhere, extremely unorganized and only one or two employees working. The usual wait time to be helped is about 15 minutes and then another 15 minutes if you need a different size. For the amount of people shopping in this department they really need more employees to help out or a better system of servicing the customers.
The clothing department was just disgusting! There were more cloths on the floor in piles than on the racks. The store overall is very outdated and needs to be updated. Most all the carpets have stains and half the displays were falling apart.
Overall, skip this spot unless you know exactly what you want!

Typical Macy’s…over-prices on everything they have unless it’s super-​discount. But, it’s Macy’s!!!

We purchased a mattress from this Macy’s in 2013. It was defective, and since we had a warranty we went in to see about getting it replaced. Macy’s exchange policies are really odd and punitive, they punish the customer for ending up with a defective product. We would have had to return the old mattress, and THEN get a new one. Sleep on the floor for a couple weeks? No thanks. James in the mattress department was super helpful and ended up getting us a replacement mattress, which was actually 100 more than the original, for even exchange and they will take the old one when they deliver the new one. He made a potentially frustrating situation fair. 5 Stars for James, 3 Stars for Macy’s = 4 stars.

Spent 45 minutes finding the right pair of jeans only to spend another 20 minutes in line trying to pay.
Mind you, my time spent searching is a given and I’m not upset or bothered by that. It’s when it came time to pay were it went south.
I was standing on the spot on the ground where it read «line starts here» but people were starting to gather around the registers. The clerks kept helping people who just walk right up to pay who were not even in line.
Finally someone said something and one of the clerks asked everyone to please stand in line. Then one of the clerks said «we can help the next customer in line», yay, that was me. I felt like I just like I just won something!
So I walked up to clerk at the register and said «hello», but she gave no response. :/​She just kept clicking away at the register, never looking up to acknowledge me.
Then, another store clerk walks up to her and asked a question and they talked for a few minutes, all the while I’m waiting at the register with clothes in hand, ready to pay.
I’m starting to looking around for the hidden camera because this was surreal, I couldn’t believe this was actually happening. :/​
The clerks appear to be finishing up their conversation (while I stand there there, not 2 feet from them) then the clerks that was supposed to help me, starts to walk away! :/​
Again, I look around for that hidden camera, this has to be some sort of joke. Listen, I’m a funny guy and can take joke and laugh at myself, as I often do. I’m still not upset, but more like surprised by all this.
The clerk does eventually turn around and is suprised to see me there as if I just appeared out of thin air.
I get it, the store was busy with holiday shoppers but come on guys, get your act together.
I’ll just stick with ordering online or buying directly from manufacturer and forget about going to the big box stores.

Well it’s Macy’s… Kind of messy today though… Thought I was at Ross
Not really what you expect with those prices.
Only reason you go is when stuff is 50 percent off it’s actually priced as it should be. Lol

This Macy’s is not as bad as people say! I think the fact that the mall is rundown gave most shoppers a bad impression of all the stores in there, including Macy’s.
I shopped at the Home and the women’s shoes sections a couple times (separate stores like most other Macy’s) and every time I was there the staff were friendly, helpful and knowledgeable. For example, the lady at Home pointed out to me exactly where I needed to go to pick up my online order, and the staff who walked past me all greeted me with a smile.
Prices are all the same across the board for any Macy’s location you go to. Selections are not bad either especially this is not a popular location. And of course, no crowds most of the time!
It’s also convenient that the Macy’s men’s and home is located right next to the escalator, although the escalator can be hard to find but that’s just the problem of the mall instead, not Macy’s problem.

I have always felt like this Macy’s is a little behind all the other ones that I go to. It really badly needs a remodel. I also feel like they are usually out of stock and sizes for items that I am looking for.
I like the people in the makeup department. I feel like they are very knowledgeable about their counter and other brands’ counters as well. They are very super helpful and always acknowledge you when you are in their area even if they are busy.
Yesterday, I went with my mom to exchange some shoes. I love that you can swipe the card you used to make returns because they can pull the receipt up that way. A special thank you to Davy who was helping us. I know my mom can be very difficult and I appreciated your patience and professionalism. I feel like you handle the situation with her very well, so kudos to you. If I was rating off of your work alone, it would have been 5 stars. As for the actual shoe department… in an area where people are trying on shoes, people look down at the floor to see the shoes on the feet and as a result the actual floor. The carpet here is really, really gross. I was extremely paranoid about stepping on the floor to try on the shoes I wanted to exchange my shoes for. Maybe Macys should think about making the investment to replace the carpet.

This store used to be great. You could find all kinds of fantastic bargains on really nice clothes. Now it seems like no one bothers to put things in order. The women’s clothing section is always a mess. Clothes are pulled off of racks and tossed on the floor. Nothing seems to be hung with any kind of theme in mind. Just stuff hanging on circular racks, willy nilly. Clothing is piled in the dressing rooms and on racks outside of the dressing rooms. It’s just a mess everywhere you look. There always seems to be a long line at the register, if you do finally find anything you decide to purchase. Even with $ 10 off a $ 25 purchase, I won’t be going back to that particular store anytime soon.

This Macy’s is as decrepit and dank as its surrounding mall. The selection is minimal; it appears to be a dumping ground for clothing, probably from the infinitely nicer, brighter stores in North County Fair and Mission Viejo. The carpets are stained, the whole place smells funny, and in particular, the dingy fitting rooms smell like locker rooms.
I know that Westfield is continuously dragging their feet on refurbishing this mall beyond adding the movie theaters and a 24 Hour Fitness on the east end. But there’s no reason for Macy’s to mimic the overall negative vibe of the remainder of this mall.
Redeeming Macy’s from the ignoble stardom of one-​stardom is that it’s 1.5 miles from my house, and it’s great for returning stuff I order from Macy’s online.

Only store left open and it’s not a good one. I think Macys should be ashamed to have their name on this location. Scary location, understaffed and those that do work there are not happy with their lives. Shut er down with the rest of the mall and revive it in a year with a brand new happy shiny Macys. Until then its best to go to one of the other Macy’s.

I have to say «Macy’s comes through again»! I am so happy about my experience with Macy’s that I wanted to share. I am impressed with the way the team at Macy’s worked together to make sure I was satisfied with my purchase. I bought a new couch so it was a large purchase. I love my new couch and I really appreciate how helpful Mark and Christina were at getting it right for me!
I will definitely be back!

Had to do an exchange at the men’s show department and the gentleman who worked there wasn’t very friendly but the transaction was quick and efficient. I then went downstairs in the home department where I look around a bit no one approached me but I did get a friendly hello from an employee who worked in s nearby department. I got the waffle maker I went in to purchase and went to checkout I also wanted some glasses I couldn’t find so the cashier offered to help she couldn’t locate them but did
offer to ship them to my home for free!

I’ve just never been a fan! It’s always hot in here, there never seems to be enough people working and the racks are too over packed. The only reason I like this Macy’s is for the in store MAC department, and sometimes the shoe department — but then again there isn’t a shoe department I don’t like.
My suggestion to Macy’s, shop Nordstrom and take some tips and turn on your air!

I came here simply to return a belt. What happens next? I noticed there is a door buster sale. So, naturally I look around for a good deal since I have a Macy’s card already. I went immediately to the suits because I can’t pass up a good deal on a three-​piece suit. I try to couple things on like all the prices that I was seeing and decided to go downstairs to Express to compare prices.
While I love Express, they did not have a huge sale going on. I go back upstairs pick out my suit and go to the little scanner they have so I can check the actual prices. They look great, I was happy. I go to the register and everything rang up for more. I didn’t make a fuss and Tracy, the salesman, went with me to try and sort this out. He grabbed one of his managers who had a scan gun. She scanned the items and said «the sale is now over … it was over 20 minutes ago.»
I kind of gave Tracy the look like «come on man,» but he was already all over it. We got it back down to the prices I wanted, and he suggested I use my Macy’s card to get even more off, and now I’m in my car giving a review because I just got a suit for a steal! Macy’s often does have really good sales and you should keep your eye out for them. As long as you’re one of those people like me, that puts it on the card and pays it off right away it’s not a bad way to do your shopping. With that, I’m off with a fresh new suit for a wedding this weekend and looking forward to wearing it.

Macys in Carlsbad has a lot to offer, whether you go in knowing exactly what you’re looking for or you’re there to browse.
Sales and deals can offer up items so inexpensive, you can’t help but wonder if you’re shopping at a Macys location or a second-​hand store. Keep in mind, you’re getting Macys quality at an extremely low cost, we’re talking brand names for dirt cheap! Never pass up a clearance rounder or rack, those things are breeding grounds for fabulous prices! Note; those areas get torn apart on sales days! They get to looking like one hot mess!
The coupon situation can be one of frustration and with the word «exclusion» being thrown around so lackadaisically, it can all get tiresome real quick! It takes just enough exposure and practice to get to where you can use those coupons like a pro though! (Remember, the letters EDV and prices containing $ 0.“98″ are coupons’ mortal enemies!) Hopefully a sales person can find you while you’re amidst your shopping and inform you of the functionality of your coupons before you get to the checkout and have to deal with the complications there!
This store is definitely in desperate need of architectural love and refurbishment! There is no denying that! The store is slowly making improvements here and there and hopefully the renovations will happen more abundantly and with haste what with the work being down on the entire mall. My least favorite part of this store is when the escalators break down! They must be so old and worked to their core! Ugh… I guess the then stair climbing makes for a decent workout?
The staff tries so incredibly hard to be the employees you would imagine a Macys would hire. I feel with any department store/​retail job, you have your associates that take their role in the store to heart and act with gusto, and then those associates that treat it like just another paycheck (and those employees can make a visit less than awesome for sure). On a good day, you’ll find that most associates are actually there to give you a really nice, maybe even memorable, experience; they are actually caring and courteous!