Hoehn Porsche

Santiago lost a potential customer for his dealership today with his lack of phone skills.
Tried to get information by phone regarding a vehicle on their lot that was on their website.
Did not want to waste his time or mine, so I asked only one very specific question of Santiago.
To his credit, he did find out the answer and called me back promptly.
«So, are you coming down this afternoon to purchase the car?» he asked. I replied «No, there is no chance I can be there this afternoon.» (Because I am 250 miles away and at work, as I had previously told him). But before I could explain or amend further, his response and tone cinched the end of our relationship. «So why are we even talking?» was his curt reply.
Why indeed I thought.
Now I could have explained that I really liked the car and could make it down tomorrow to purchase the vehicle.
But I decided instead to thank him for his time and hang up.
There are plenty of Porsche dealers between me and Hoehn Porsche. I will find another that might like to have my business and with whom I can feel good about spending my money.

Easy!
Heater concern. Walk in, give Service Manager, Shaun, the keys, Jen arranges for a loaner, 911 ready the next day. That’s it.
This is how a service department should be run. Period.

You deserve better, and so does your Porsche. Go elsewhere.
I’ve never been impressed by the staff here and agree with most reviews about the arrogance and attitude, but my recent experience really deserves attention.
I had my car detailed here, and as I dropped it off, I asked the «advisor» to get back to me with his recommendation for what service would be due at 70K miles (I don’t drive the car much so the computer called for a service that was not in the maintenance manual). The «advisor» acknowledged he would let me know. I picked up the car after hours and never heard back from the «advisor» so I called and left a message for him; I also emailed him. Nada.
I got that inevitable phone call from the company that does the survey and indicated I was not satisfied, certain I would get a phone call that day or next. Nada.
Then I got an email from the service «manager,» Shaun Puno, thanking me for my business, asking me to give them a 5-​star review, blah blah blah
I responded to this email indicating I was in fact NOT SATISFIED as I was still seeking the «advisor’s» recommendation about the 70K service. No response.
Then, I called and left a voicemail for Mr. Puno, AND also emailed him expressing my frustration in getting any response. My feeling was that they had recent service records and would be in the best position to provide advice on how to best care for my 911. I guess that was a mistake. The «advisors» provide little advice. Mr. Puno has yet to respond one week later.
I have to wonder… does anybody work in the service dept other than the mechanics?
Take this advice, there are many more Porsche garages on Unilocal with much higher reviews than Hoehn. I’ll be taking my car there from now on.
(BTW, Mike Cooper is no longer at Hoehn. He was a terrific service advisor and apparently held things together over there. He would have been a better pick to manage the place than whoever tries to run it today.)

You know how you feel about dealers! But after making a key to my car, the radio did not work. I took in several months later and they took the radio out and fixed the fuse. Sal was awesome. Can’t believe they did not try to hook me.

Another great experience with Hoehn Porsche.
Nearly 8 years ago an online ad led me to buying my first new Porsche, a 911 Carrera S, from Chris Stole, one of the long-​term salesmen at Hoehn. That experience was so good and so positive that when it came time to purchase a new car for my wife a few years later, we went straight to Hoehn Audi and bypassed the other two Audi dealers which are far closer to our house in Dana Point to buy her A6 wagon. Chris and I have stayed in touch over the years so when I the Cayman GT4 was announced I contacted exactly one person… Chris.
He is knowledgeable, passionate, fair and honest and over the last 9 months he’s walked me through every facet of the process, all of which culminated with taking physical delivery on Saturday. Chris knew that while I have bought a lot of cars over the years, this was really special car and purchase for me and my family… especially my 5-​year old, budding Porschephile son. Chris made the experience truly memorable and as good as it possibly could have been.
I am a very detail oriented, car enthusiast and I’m admittedly not that easy to please. Chris and Hoehn took very good care of us again and I highly recommend them.

ordered a cayman gts back in july. waited for the car to be delivered, flew back to wait for my car. car never showed up, never got a clear reason from sales rep at hoehn as to what happen to my car i specifically ordered. i never seen a dealership screw up an order so badly.
went to the only other porsche delaership in san diego, sales rep asked for vin # and build code for the car i ordered, they looked through the porsche system, couldnt find anything either. their thoughts were one of three things happened, 1, they sold the car to somebody else even before it got off the boat. 2, it was damaged in shipping and couldnt fix it in time. 3, they screwed up the paperwork and the car was never ordered, either way, terrible way to run a business. $ 90,000 car lost.

Typical old school approach to selling cars, sales guys must think people came down in the last shower. Bought a used car from these guys and there were a few minor things that I noticed within 24 hrs of driving off the lot that needed to be looked at, sales guys response was trying to wriggle out of doing anything. In reality it would have taken them so little effort to check the things out I called back in on but instead these guys became arrogant and awful at customer service. Never buying a car from these guys again

Great service. We had an overheating problem and had to pull over. Sean — general manager? Called his techs to help us out and even offered us a loaner car, it’s Sunday so the service center is closed. They fixed the problem in no time and had time to wash our car… Awesome service.
Thanks Sean!

I walked into the dealer on Miramar rd. and can’t believe the way that place has changed. The attitude of the people was terrible. No Porsche loaner car, not even if I paid for it. I won’t be going back.
This place is the lesser of two evils in San Diego., at least if you pay for it, they have one for you.
So disappointed.

Christopher Strole the gentleman who sold me my Macan This was a difficult process for me and Christopher guided me in a patient and professional manner. I have been in sales /​marketing my whole career– Christopher was smart enough to know exactly how to develop trust and develop a solid relationship was his customer. I would buy another Porsche from him in a minute plus f have referred him to several friends.

This has to be the Best Porsche dealership in the Country. Although it is relatively small, what sets it apart is the selection of cars, the parts and service department, but most importantly the Sales Team. I have been dealing with Chris Strole and Sean Conner. I have bought about four or five cars from them, some ordered some off the lot, and I have always been treated first class by these gentleman. They always do what they say and present the car perfectly.
On another note, I dealt with Matt in Service for my 911’s and his pricing and attention to detail was second to none. The car was available at the time promised, with the labor charged as promised, the car delivered spotless along with a rental at the time.
However, I have to say the Communication and Help by Chris Strole is the top reason I always go back to Hoehn, even though there is a closer Porsche Dealership to where I live.

Warning, warning, warning… little respect, OK, expensive, not OK but expected, dishonest, unacceptable.
I sent my Boxster for a smog check, they claimed a engine check light was on and wanted 500 to diag it, I said NO.
When I get the car back I NOW do have an engine check light on and most curiously a non-​porsche gas cap. I replace the cap for $ 25 and go Down to the smog station with No engine check light anymore. It is SAD that a company would stoop that low for a mere 500 bucks and even more stupidly leave the evidence lying around… like they say go to the other Porsche dealer In SD.

The customer service was OK. I would have preferred having a sales representative that asked more questions about my needs and how their Porsches address my needs over simply showing us «great cars» with a lot of power. I care about the drive, the safety, and fuel efficiency — and understanding why I should go with Porsche versus other luxury brands. Having said so, I appreciated that our sales representative shared his love for the Cayenne.

Walked in looking at the Porsche’s for fun… ended up buying 2001 Carrera, no problem with James Brown and others when I was willing to fork out cash for new car. Been back to service a few times. They seemed bothered by me and disinterested in making me somewhat happy. So last repair (new clutch) I went to Miramar, wow what a difference. Also, got a quote of $ 800.00 for rear spoiler that is broken. Was at Carlsbad service to have check engine light checked, told them about the spoiler and asked maybe it was broken when I got it, wondering if they had checked it before I bought it. They replied, «I doubt it was broken and no effort put into satisfying my frustrations or looking further.» Also, asked for a quote on fixing spoiler, they said $ 2200.00. I told them I got a quote around $ 800 at Miramar and they looked away seemed perturbed. Well, long story short, Miramar is getting my business when I go buy my 2015 new porsche. Will never go back to Carlsbad… service lacks everything. I may have only paid 35,000 for my 2001, but like I said my next car will be more and Miramar is getting my business…

Went to look at a Boxster. Salesman showed us one. We went to run numbers and he was completely insulting. We did our research and knew the value of our trade. He came in $ 10K less and then had the nerve to say, «we don’t make money on trades». We were trading a 2013 Audi A5 Conv. When we asked what they would be willing to do, he said «sorry it didn’t work out for you». Went to Porche of San Diego and received a completely different reception. Felt like Hoehn didn’t want to sell a car today.

I flew in from out of town and bought a used Porsche from Hoehn. After driving it home I found a small issue with the car. When I called they «stepped up to the plate» and paid for the repair.
I’m very satisfied and would buy a car from them again
Thanks Tony, Haydn and Sean!
Great Experience
Rob

I am a newbie to the Porsche world and had zero clue what I was getting into. Upon walking onto the lot, I was greeted by Marc Bechard and he walked me through the ins and outs of the type of car that would best suite my driving style and something for me to grow into. Derek Singhass and Marc were able to get me into a Cayman S at a great deal.
Their no hassle approach made me feel comfortable to make one of the most importance purchases in my life.
If you go to Hoehn Porsche in Carlsbad, go see Marc. You will be treated like family instead of a customer. They take pride in their work and get joy in ensuring you get the car of your dreams.
I would recommend anyone interested in getting a Porsche to go here.

Five stars cause unlike that other Porsche dealership in San Diego, I didn’t have to walk to freaking Enterprise to pick up my loaner. In fact, got a red Cayman, nice. My service pro Matt was excellent and the work was done right. Totally worth the drive up to Carlsbad. Oh and did I mention I didn’t have to walk to Enterprise to pick up my loaner car.

Santiago is a very good sale agent, after my first visit, he still providing additional information, with his help I got my panamera 4, and I love it. 5stars !

**CHERRY PICKS Unilocal REVIEWS!**
This place is awful… dishonest and lazy.
Gave us a $ 7000 estimate using scare tactics. Matt told us car won’t start and it’s the worst he’s EVER seen. Got mad at us for wanting another estimate somewhere else and DIDN’T WANT TO TAKE THE TIME TO PUT OUR CAR BACK TOGETHER after the minor disassemble. He requested to send our car to the next shop in a bag and we declined.
$ 1600 later our Cayman is working better than ever. Lesson well learned on Hoe-​ing Porsche.
I wouldn’t be surprised if the 5 star reviews they have are friends/​family.
BUYER/​REPAIR BEWARE!!!