Hoehn Acura

Other than the fact that it took 3 calls and 2 voicemails before I could actually schedule an appointment, the service itself was fine.
I was not and still am not satisfied with the explanation I got about the sound my MDX is making, as basically it was explained as «works as designed» when the truth is «design flaw» as no one wants to hear their brake pads /​calipers clicking or clanking or clunking (whatever term they use to describe it). Telling me that multiple MDX owners are also experiencing this issue doesn’t make me feel better or change the fact that Acura should be acknowledging the flaw or poor design and issuing a fix to satisfy their customers adequately.
The customer service was also acceptable as they looked into all issues and confirmed the vehicle was indeed working properly. The technician did a test drive to confirm the sound and explain the reason behind it. The service advisor was understanding but ultimately could do nothing to alleviate the «problem» that Acura doesn’t believe is a problem.
So the 3 stars reflects the overall impression I got from the experience. Could’ve been happier in the end.

My 2014 Acura rdx had the airbag recall so I took it to Hoen Acura. Jeff gave me an incredible loaner for over a month while waiting for the parts to arrive. They were helpful, timely and considerate. I would recommend anyone to this service center.

I bought my Acura TSX here in 2010 and I take it back here for tune ups. Although my «Go to Guy» has changed over the years, I still get great service. I had to get my tires replaced after 6 years. I called the Discount Tire store, and their price was only $ 100 cheaper than having everything done here at Acura. I didn’t have time to run around here and there, so I had Acura put on the new tires. Quick, easy and no fuss. I also got my car cleaned by them, so that was great also.

Got a 2016 Acura ILX from Hoehn Acura. Since I researched the vehicle price on-​line I knew what I wanted to pay and the features I wanted to have. There were 2 vehicle in stock that fit the bill. I arranged for a test drive and concluded the deal. The salesman was very helpful in explaining the features of the vehicle. I would say that the only negative was the amount offered on my trade-​in so I sold it elsewhere.

I purchased a 2016 Acura MDX at Carlsbad’s Hoehn Acura — Brian Griffin was incredibly helpful in the whole buying process from test driving to driving the car out of the lot. There was no pressure about buying the car or up-​selling add-​ons. He answered all my questions and spent the time to setup and explain all the feature in the car. I would recommend Brian to anyone who needs to buy a car — excellent customer service.

Impressed. Record time for walk in oil change and complimentary wash. Thank you Michael. I appreciate you accommodating me this morning. The coffee and cookies were a nice addition too. Checkout was smooth and efficient. I even had a discount applied. Thanks.

Juan Medina was amazing. He is extremely knowledgable about his vehicles. He kept in constant contact with me and answered all of the questions I had. If he didn’t know he would find out the info. Very professional salesman and was very honest. If you are looking for a car I highly recommend you ask for Juan Medina. Thanks for everything Juan.

Bought a used 2008 Acura from Dave. Very friendly guy who wasn’t pushy at all. We were able to negotiate a price that was mutually beneficial and I brought them a check the next day. Smooth sailing.

You always hear how servicing your vehicle is more expensive at a dealer, but I just had new brakes done (front and back) and the price was lower than the other places I checked (and they were recommendations). I received a quote from Mike, the service manager and the cost/​time/​estimate were all accurate.
Mike and the team were professional and efficient! I will continue to use Hoehn Acura for my servicing!

Buying a used Lexus for my wife was a pleasant experience, which has not frequently been true in my many years of car shopping. Rob, Mike and Di were all professional as was the finance manager. Process was relatively smooth and quick. I made a reasonable proposal in my opinion, they made a quick decision and we got it done. Love the car, got a good deal and the process was much above expectation. I referred my son and his wife here as well and they had a similar experience.

I just purchased my car today from here … Angelina helped me out she is just amazing dream able sales person. She got me the best best car with an adorable deal I would never ask for less
Thank u Angelina I will highly recommend her to everyone no matter ur situation she will get u the best deal ever

I had been maintaining my 2006 Acura at Kearny Mesa Acura for 10 years and they did a great job keeping it alive for reasonable costs. I finally bought a new car, and gave my Acura to my son, because despite 160,000 miles, it was running great and still looked good. He took it to Hoehn motors, and dealt with Jonny Ojeda. They managed to find almost $ 10K in repairs. I took it back to Kearny Mesa Acura, and learned that almost all of the recommended repairs were unnecessary. Deal with these guys at your own risk,

Called in and was transfered to the parts department so I could request a pricing for their transmission fluid. Joey sounded like he was having a bad day. He was very distraught and unhelpful. Luckily, I knew the type of fluid I needed. Owning an Acura, I’m still learning so much about cars. Poor customer service and wished I had my all my questions answered.

Purchased a new car here with a trade in. My sales consultant was amazing. I worked in the car industry for 4 years so I knew what to expect walking into the dealership. Honestly he was not pushy and didn’t force me into a more expensive car nor did he push a pricey warranty that I didn’t need. I knew what I wanted and it took some research but he was able to locate the new car I wanted. We did some negotiating with my trade and the sales manager cut me a really good deal. He gave me about $ 700 extra for the trade in after we negotiated the appraisal price. I also scored several discounts on the accessories that I had added to my car. I enjoyed the experience.

I have been taking my car to be serviced at Hoehn Acura for the last several years. I cannot find one thing more important than thorough, professional and expeditious service and these guys are the best! Jeremy has been my service advisor and has been great to work with. When my son blew out the clutch on my TL while I was out of the country, he called Jeremy who helped him resolve getting the car to the dealership. Jeremy followed up with me promptly and had the car ready to go when I returned home. He took care of everything in my absence, which was above and beyond my expectations. I have owned a number of «luxury» cars, but there has been no one who can measure up to the Hoehn Acura Service team.

Couldn’t be happier with my experience at Hoehn Acura! In my car buying history prior to Acura, I’ve never made a repeat purchase from the same manufacturer (but I now have my third Acura in a row) nor have I ever made a repeat purchase from a dealership (but I have now bought twice from Hoehn Acura, the third Acura was purchased out of state) and I couldn’t be happier.
If you want a convenient, straightforward, fair, and hassle free experience on both the sales and service side, buy from Hoehn Acura (and ask for Jeff Hanson, he’s a complete professional and great to work with.
To be honest, I’ve read some of the other reviews on here with low scores and I can’t help but think that: (1) either they’re talking about another dealership entirely; or (2) they just don’t know a great deal about buying cars.
Acura makes a great product and Hoehn provides a great experience.

While I can’t say that I was thrilled to receive a recall letter for my Acura MDX, I do appreciate that Acura is being vigilant about the safety of their vehicles. The experience I had with the Hoehn Acura Service Department was seamless. I brought my car in at the scheduled time, was immediately ushered in by Mike and told the recalled part would be replaced in 90 minutes or less. Indeed it was– I hadn’t even finished my lunch at a nearby restaurant (nice that the location is near several) when Mike called to say my car was ready, and to pick it up when I was able to. Pick up was simple, I went straight to the checkout counter, which is always appreciated when my youngest child is in tow. No charge since I was there for a recall, but they still washed and vacuumed my MDX. Nice work!

I bought two cars at Hoehn Acura (I don’t have either anymore) and I serviced these two and one more there over the course of 12 years in North County San Diego. This is not a huge dealership so you really do get to know the folks in the Service department — my friends Mike and Jeremy have been working there for years. Give them a try — they’ll take good care of you and your Acura. I moved out of the area — otherwise Hoehn Acura would still have my business.

Love these people… they have treated us like valued clients and friends since 1992. Just wish Mr. Hoehn had a Mini dealership.
Excellent service. fair prices… and we always feel appreciated and welcome.
Michael Costa and Jeremy Justice in service are real pros.

Bought a pre-​owned Tacoma from Dante. Had super low miles, he said it used to belong to the owner. Dante was very patient with me and my cranky toddler as I was waiting for my husband to get off work. He worked to get us the price, rate, and payment that we wanted. He wasn’t pushy or rude when I told him upfront that we had a strict budget to stick to.
The finance guy tried his best to sell us the warranty plan. We could tell he was a little pissed that he couldn’t sell us one, but he and Dante were very professional and efficient. However, finance did get us a super low interest rate and that was very pleasant. We were in and out of there with the truck in 3.5 hours, which was super fast compared to our experience at other dealerships.
I would recommend the management get an enclosed play area for kids as it can take forever with a toddler who wants to run around and make a mess. Other than that, we were well received and got a good deal.