Hernandez Custom Upholstery

Possibly the worst service I have ever received. I delivered boat cushions on April 9 so that I would have them done by the end of June in order to go away on vacation. I followed up five times between April 9 and June 19. Each time I was told «they weren’t done yet but would be within the next week or two». Two days ago, they promised to have them done and to have them delivered to my house before 12 noon, the day that I am going to leave for vacation. I called at 1:00 PM looking for a status report and was told that, «they are still not done, but should be done by the end of the day.»

I have never written a review on Unilocal,but feel so disgusted and wronged after dealing with these guys that I had to write one. I first used these upholsterers a few months ago based on their rave reviews and honestly had a wonderful experience. I was hesitant upon walking into their shop that is oh-​so-​reminiscent of Tijuana — disgusting dirt floors, walls made out of aluminum siding, and floor-​to-​ceiling mountains of random furniture pieces — but was hoping this would be a «hidden gem» of a place. I was pleasantly surprised, as they originally did quality work at a reasonable price, in much shorter of a time span than quoted.
Then came my second experience, which was nothing short of horrendous. I dropped off fabric to make two pillows and was told it would take 1 ½ weeks, which seemed like a long time. After 2 ½ weeks, I called them to check on my order and there were a lot of excuses for why they weren’t done, which sounded a lot like code for «we lost your order.» They assured me they’d be ready within a few days. I gave them the benefit of the doubt, but still didn’t hear back from them after another week. I called again, and was told by Chris they were making them as we speak, and he would call me right back when they were done. Nothing. I decided to go check on the progress in person the next day. They looked through all their paperwork and could not find my order. OK, I can deal with that — let’s just write-​up a new order and get going on it. I had the feeling there was more to the story, and didn’t want to leave the shop until I saw my fabric in person. I stood there for 30 minutes while they had to dig through piles of disorganized mess to find it. I was pretty upset that it had been four weeks by now, and they promised the pillows would be done by the next day. I even negotiated the price down, since they had clearly dropped the ball. Well, lo and behold, I show up two days later to collect my pillows and Chris told me they were finished, but he didn’t know where Jonas had left them. I offered to wait while he looked. More excuses. I suggested he call Jonas to find out. More excuses. I even offered to look for them myself. Still more excuses. Then, after a long pause, Chris sighed and said, «OK, I’ll tell you the complete truth… We didn’t make them.» I wasted an entire month and still never got my pillows. I retrieved my fabric and will never step foot in their establishment again.
Bottom line is, I was LIED TO repeatedly. If you’re a business owner and you screw up, then make it right. Don’t keep doing it over, and over, and over again. I would STRONLY DISCOURAGE you from using these people who have willingly and effortlessly been dishonest and unprofessional. Words cannot express how livid and cheated I feel after dealing with Hernandez Upholstery.

I dealt with Jonas and Chris over the course of several weeks and visits. First getting an estimate and picking fabric. Then confirming and paying for fabric. Then they came (when they said they would!) and picked up the furniture (couch, chair and ottoman). When I first got the estimate, Chris said at least 2 weeks for the job. When Jonas picked up the pieces, he said one week. I was skeptical. Then, I got a call 6 days later saying all was ready! They delivered that night and I am so pleased. The workmanship is excellent and the 15 year old pieces look brand new. I would highly recommend Hernandez for all reupoholstering work. Don’t be turned off by the cluttered shop — they do amazing work, at the price they estimate and well within the time quoted. I will definitely use and recommend them.

These guys really know what they are doing. I needed a large ottoman done quick and it was finished in one week. No other shop could do the work in less than 3 weeks. It turned out exactly as I envisioned (changed the skirt.) beautiful tailored piece with piping. And the price cannot be beat — lowest around. Don’t let the shop’s storefront turn you off — it’s not fancy but the workmanship is excellent.

I found a great sofa at a resale shop. I knew the shape was perfect! It cost me only $ 149.00 so imagine that! I was going for the Restoration Hardware look of relaxed linen. I purchased 18 yards of organic natural from an Etsy shop and I made sure it was pre washed. Already you may be seeing I am quite particular about style. When it cme to who would do the work I chose Hernandez. Cynthia, who is the office gal, is very helpful. I visited the shop several times and saw the craftsmanship. In fact, there was a piece in there just completed in natural linen. I knew they could handle the Job. I love my sofa! I probablyI saved close to $ 2,000 by being creative! Hernandez is the best deal around. The only drawback is the shop is littered like Tijuana but if you can get past that… you fly!
I will see them again to make a tufted ottoman!

The wonderful people at Hernandez are extremely helpful and knowledgable. Not only are they good at what they do, but they are inexpensive as well. Highly recommend them for any of your furniture needs!