Costco Tire Center

Sure, I may have saved 50 bucks on tires… but my car had greasy prints on it inside and out. No upsell, which is nice… but will try something else next time.

The prices are cheaper than other discount stores, but at the price of terrible service. It took me three trips to get the job done right, with a total of 6 hours waiting for the service to be done. After the first installation, my tire pressure sensor indicator was still on. Sometimes you have to drive a little before it resets, so I returned the next day to have them check, because the tire pressures were correct. They used a tool to check the sensors, and told me that one of them was bad. The guy doing this was the counter rep and it took him 15 minutes, causing people at the counter to wander out and wonder if anyone was working. I had also waited about 20 minutes in the lobby when I showed up to buy tires because no one was at the service counter, for the same reason. The counter rep was trying to find something back in the warehouse for a customer, and no one was up front to take care of a growing line of impatient people.
They did not have the part, so I purchased one and returned to have them install. Another 2 hours waiting for the service. When they completed it, they said that maybe another sensor was bad and I should keep my eye on it. I drove off, and the sensor warning light came back on immediately.
So I went to buy another sensor and returned to have them install it. Another 2 hours. They actually had the part in stock on the second trip, I don’t know why they did not test the sensors and advise me I needed two so I did not have to make another trip.
The problem with Costco is their system is bad. They should not have the counter agents running around the shop doing all kinds of work and not paying attention to when customers come in. They must be understaffed in the shop as well, as both times I had just the sensor replaced they pulled my car in immediately, and for it to take 2 hours to pull the tire and put that sensor back in means they simply were not working on it.
I won’t buy tires from them again, my time is worth more than the $ 50 bucks I saved over Discount Tires.

Jeff recommended Discount Tire and I agree. The service is better, people are friendlier, your just not another Costco number. Have bought tires from both. Disadvantage to Discount Tire, not open Sunday. My daughter’s tires need balancing. Happy to pay for the service but Costco does not balance tires unless you bought the tires from them. Buying gas, food, pharmacy, optical glasses, using the auto buying service does not count. Type of membership does not count. At Costco you are just another number in the tire department. Recommend Discount tire who will match prices found on the internet too and provide service.

After 20yrs of Discount tire, decided to try something new.
Pros:Professional, quick service, $ 5– to balance and fill with nitrogen (stays in tires better than air). Fair prices.
Middle: only offer original equipment or recommended tires, have to schedule a few days in advance. Can show up at night without appt and they had me out in 30 minutes.
Cons: same as middle, limited offerings, schedule appt., but not mandatory unless the order tires. If you need to order your tire you have to pay in advance of delivery.
In the end, I’ll probably come back for some of my cars, just need to plan ahead which I’m not good at. Lets be honest, it takes years to wear down a tire and I wanted instant attention… I’m high maintenance:)

Gotta give props to Tinie T. for suggesting Sears. Came into Costco today at 4pm to get my tires replaced. Was greeted by a young salesman that informed me that it’d be a 2hr. wait. I thanked him and went and grabbed a quick dinner. I returned at 5:30 and asked him how the wait was looking now? He replied that he closes in 30 mins. To that I politely asked if he could finish the job in that time? He stumbled and said that he had other side work that he needed to complete before he could close the shop. Obviously, this is frustrating because I arrived well before closing and they were not willing to take my business even though I am a paying Costco member. I walked away in disgust and another employee noticed. He asked what work I needed done? I replied that I needed my tires replaced but that I’d gladly take my business elsewhere. I called up Sears and now I’ve got an appointment and will be saving nearly $ 200. Don’t waste your time or money with the kids at Costco.

CLEAN YOUR GRUBBY HANDS BEFORE GETTING INTO A CUSTOMERS CAR!
Every time I get either new tires or just a free tire rotation, the people who do it have NO CONSIDERATION for your car interior. They get into the car with dirty hands after wards or even in the beginning when driving onto the lift and ALWAYS mark up the seats, armrest, steering wheel and headliner. I asked if they can do something about this but the problem never seems to go away. Last straw was when I bought in a new car with fabric interior and when I got it back the seat bolster had a big black hand print. I can’t even get 100% cleaned off without wrecking the material.

These guys have been great! I had gotten my oil changed at a tire place (big mistake) that had informed me that I was in need of new tires. I took my car to costco to check out my options, and they told me that none of my tires needed to be replaced for nearly 10,000 more miles, and that if I wanted to replace the two that were more worn I’d be better off going to discount tires to get ones that matched my current tires. Talk about honest service! So I left without spending any money. I went back 10k miles later and they told me to wait a week for my tires to go on sale. I was starting to wonder when these guys would take my money! My tires were low on air so they offered to quickly inflate them for me. As the employee was doing this, he noticed a nail in my tire, sealing the deal that it was time to replace my tires. I ended up changing my mind and going for the more expensive tires, so I brought my car back the next day and got my new tires. Awesome service, thanks guys!

I’ve been getting my tires from Costco for many years now. Even if I save a few $$‘s on tires elsewhere, I still come here because they’ve always given me good customer service even if I’m just coming in for my free rotations. I came in this time because my husband kept insisting that I need new tires like yesterday… so the guy, sorry I don’t remember his name, but he offered to take a look at it and told me I’d be fine for another 10K miles and then gave me the options of tires I have to choose from. As always, a happy customer! Thanks!

Had an easy, enjoyable experience with the Carlsbad Costco Tire Center today. I called ahead and spoke with Travis, who told me it’d take about an hour to put new tires on my Ford Escape, so I headed over. Once I was there Travis helped me out, made sure all available discounts and coupons were applied to my purchase, and had my car ready in even less time than expected. That level of customer service is rare — and most appreciated.

My step-​daughter needed a new tire. I liked Costco’s business plan to sell only a couple high-​end Brands at discount prices so to save time, etc and the hassle of getting her car to the place, etc I ordered them online. She texted me the size and I ordered them 265/70R15’s…paid for them, etc. Well, the website changed the tire size to the stock tire size for her car 225/70’s but I didn’t catch it when I paid for the tires. They emailed me that they didn’t have that size in stock and that I’d have to wait five business days to pick up the two tires. Fast forward SEVEN DAYS and I’m at the Tire Center. They won’t put the two tires on that I paid for because the 225’s don’t match the 265’s she has on there already and «company policy» won’t let them put mixed sizes on a car. My options? Buy FOUR tires that they have in stock or pound sand.
Ah! The old «bait and switch» sales technique! Well, I ended up spending almost three times what I planned on… the good news is that she has four new top-​quality tires that will out-​last her car, the bad news is that I felt jerked around and played for a sucker to just get her rolling again. The on-​line come-​on is just to keep their inventory low and let the customer wait. Not a pleasant shopping experience.

Go to Sears to get your tires!
I just came here this morning because my tire has a nail in it and since it’s so close to the side, it’s unrepairable. I was quoted $ 100+ for a tire that would work with my car, but it would take a few days to be delivered and installed on my car.
Stepped outside to call Sears and compare prices. Based on my car model and year, Sears said they could get me a tire for $ 50-​$ 60 and that they had three different tires that could work with my car all available today.
For a fraction of Costco’s price, I got a new tire and was able to get it installed within an hour instead of several days. The guy at Costco’s Tire Center didn’t seem that great on customer service… not really a people person. Going to Sears was like night and day, because Ed at Sears was sooo friendly and accommodating. He took his time to explain the recommended tire and services. He’s awesome!

My experience with this Costco Tire Center has been extremely positive. I have an Evans and Discount Tire within walking distance that I used to use until I decided to get a quote from Costco. It was not even close and I have found that Costco only sells high quality tires at the off brand brand prices. The reason for writing this review is recently one of the cars picked up a nail and I took it to Costco to have it repaired. The nail was too close to the sidewall so they replaced the tire for free. The tire size was no longer made by Michelin so they replaced a set of two with B.F. Goodrich so that I would have a matched set. No charge for replacing the tires that I believe most shops would have just patched. They even gave me $ 1.80 cash back because of the difference in price between the two tires. Tires had about 15,000 miles on them and there was no pro-​rated charge. Service is an important part of every purchase and this experience confirms my loyalty to Costco. Everyone that I have had contact with at this tire center has been knowledgeable and professional.

My bucket of bolts (i.e., Subaru Forester) is singing a much happier tune after leaving Costco Tire Center with four brand spanking new tires yesterday. Much thanks and appreciation to Joe and the two other technicians who worked on my car allowing me to drive off in 45 minutes flat. You were professional, courteous, and didn’t make me feel like a nitwit for not realizing it was time to switch out my tires — the only reason I swung by the tire center was to check my car’s air pressure so… thanks!
Notes: $ 70 off on a set of four Bridgestone Tires. Free air, balance, and rotation services for life, yo!