Cape Rey Carlsbad, a Hilton Resort

We went here for my birthday. The past year had been a very hard year for me. My husband had been in a car accident 2 months after the birth of our son. He had been laid up in a hospital bed for 4 months, leaving me to take care of our son on my own while working full-​time. You can imagine the sleep I lost. haha My husband had surgery in Feb and was on the road to recovery when both of our birthdays rolled around in June. We have a birthday only 1 day apart from each other. In the past year, we have mostly have slept in separate beds because he is too uncomfortable from his accident to share ours.
I didn’t think we would get to do much for our birthdays because we didn’t have the money nor a babysitter. However, my mom decided to surprise us and offer us something special. She said «What do you want for your birthday?» I said, «A long hot bath and good night’s sleep in a King Bed with my husband.» The next thing I know she has us booked at the Hilton with a King Bed and bathtub. She also offered to watch our son overnight. What a treat!
We arrive at 3 even though check in was not until 4. The front desk says they will call my cell phone when my room is ready at 4. We proceed to the Restaurant for a drink. 4 o’clock comes around and no news, 4:15, 4:30, etc. At 4:45 I go up to the front desk and they say they just prepared our room. Ok. We get into our room and I say to my husband, I’m going to take a nice bath before our dinner reservations. I go into the bathroom and no bath tub. Hmmm… I look at the reservations and it clearly states that we reserved a room with a bathtub and King Size bed.
I call the front desk and say that there is a mix up because we reserved a room with a King Size Bed and Bathtub. They said that they only have a few rooms with a King Bed and Bathtub and that and none were available that night. I said, «But that it what we booked. We would have gone somewhere else if you didn’t have the room available, but you did upon booking.» I feel very baited and switched. They said, «Well, we will go ahead and refund the resort fee». Resort fee? A $ 40 fee that doesn’t make one bit of sense to begin with? All I wanted after the hardest year of my life was a bath and a good nights sleep in a big bed next to my husband. That’s it. That’s all I wished for. And all it meant was $ 40 to them. You think I just get nights off like that? A night at a hotel room won’t happen again for years. But you don’t care. You reversed the resort fee. Bravo.
They said, «It’s European-​style.» As if making it sound more booshie helps. Ah, no, you just didn’t want to spend the money to put a bathtub in. Also, the shower stall with no bumpers to keep the water in. You end up having a flood in the bathroom, so forget fresh dry towels, you will be using them to mop up the floor. The shower head is awful and the bench was broke.
We had also requested a late check out. In the morning, housekeeping knocks on the door so I call the front desk. They say, «You don’t have a late check out.» I said, «I don’t understand, yes, we requested this. Nothing we have requested has been given. This is frustrating.», explaining again the room situation. She said, «Oh, ok, you do have a late check out I guess.»
You make it very difficult and unenjoyable to be at your hotel.

A very nice place. Went here for my son’s birthday. Clean, nice people, good room. What made this 5 stars was the great happy hour. Location, good music, and our server Kaitlyn was a Homerun. She was so sweet to my son for his birthday, very attentive, and truly has customer service down to a science. Great work.

We are currently staying here for Memorial Day weekend. Although it’s a great resort on the surface of things, there is just one let down after another. I will leave a longer review after our stay.

Hotel and room was only okay for the price, but check in is extremely slow. We got there around 3pm and waited for more than an hour to get our room ready. They didn’t even apologize for the delay, thumbs down!!!

Spa Day !! I went with my daughter for my Mother’s Day gift we arrived at 9 am we were meet with a warm greeting & a tour of the spa facilities. I scheduled a reflexology treatment WOW! I was absolutely impressed with my treatment. Robert was amazing!!! I will be back I will do the reflexology again but look forward to a full body message too. Thank You Robert for making my Mother’s Day gift
the best ever!

Cape Rey was an awesome stay. I chose Cape Rey Hotel to stay prior and after my wedding. They were very accommodating and easy to work with. I had 8 girls including myself stay in their suite with an attached room and it was way more room then we imagined. It was the absolutely perfect place to get ready in on the wedding day. Lots of space, they brought up extra tables for make-​up and hair stylists, lots of natural lighting, a balcony, and beach views! What more could you ask for. Just because it was my bridesmaids and I staying, they brought up complimentary champagne and chocolate strawberries. The staff was very helpful and prompt. We ordered breakfast and coffee and everything was so delicious.
My wedding night I stayed there with my husband and it was so beautiful. My only complaint this night was we asked the staff to come and clean the room around 5 pm after we left and to take all the dishes out since myself and my husband were coming back after the wedding and it wasn’t cleaned and I felt bad for my husband to have to see that.
The next day we ordered the romance package which was awesome! The spa was very nice, it was quite smaller than I hoped for but the staff and the massage was incredible. The couple’s massage was a very fun experience. The spa was clean and beautifully decorated.

Was a great hotel loved hearing the ocean from my balcony view. Nice lobby and bar. Only bad thing was at the jacuzzi and had a bunch of unsupervised Young’s kids in jacuzzi.

Phenomenal accommodations. Stayed in a two queen Balcony with ocean view. Very comfortable clean rooms and the water pressure in shower was strong. Microwave, coffee and fridge was solid. Room service was very tasty. Chandlers buffet breakfast was above average. I would stay here again any day of the week.

This place is perfect. By far the best hotel I’ve stayed at in a while now.
It’s clean, the people are friendly, and the pool is awesome! Most importantly, the employees are laid back and don’t give you a hard time about anything. We ate our breakfast at the pool while our two year old swam and the atmosphere was perfect. very family-​oriented yet still young and fun.
There was live music outside in the evening by the fires which didn’t play too late so as to respect those guests that needed to wake up early, and the «Chandlers» restaurant was delicious and our hostess and server were both super rad.
Not to mention there was an Easter egg hunt for the kids! We, sadly, didn’t know about this until we left but I’m seriously considering going back again next Easter weekend!
I honestly can’t wait to go back and stay here:)

Our family had a great Spring Break at Cape Rey. The weather did not cooperate. But the staff more than made up for it. And we loved Chandlers … The Easter Brunch was awesome and daily breakfast was EXCELLENT. Ask for Fernando … He is an Awesome Executive Waiter. Additionally the food and beverage manager was also wonderful.
#greatstayattheCAPE.
The Williams Family — CHICAGO, IL,

Stayed here last weekend for my best friend’s weekend. This place offered a very intimate feel for prospective brides that want an ocean view for their wedding.
This place was on the higher side of cost, I guess the resort aspect explains it. Although I felt this resort could have had more amenities and shops the front desk management really worked hard.
The hotel rooms were not amazing. Pretty standard and oddly designed. The showers/​bathroom were good and felt like Vegas.
A good hotel if you are in the area.

Had a one nite stay-​cation over the holidays with a room facing the Pacific. Great place, beautiful pool area, nice clean rooms, great food and room service. Only regret was that we weren’t staying longer. The spa looked awesome as well:)

Great hotel to stay at… right on the water and a mile from a Nike store… gear up and do some PT on the beach…

We stayed in this hotel for a week during the holidays and absolutely loved it ! Very friendly at the check in and they upgraded our room for a sea view one, the room was big and pure luxury.
We traveled from London so we were very tired to go out so we had dinner at the hotel restaurant which looked very nice and the food was delicious ! friendly servers and we also liked the big bar area with lots of tvs.
We didn’t have a car but the hotel offers a complementary shuttle inside 10 miles and that really helped us to go around Carlsbad and Oceanside where my sisters live, they have a van for big groups and a very luxury bmw which it made us feel like vip celebrities and they drivers were very friendly and chatty, so thank you guys !!
Overall we loved this hotel and they made our stayed so memorable, it was my partner’s first time in America and you made us feel very special so thank you very much !!
From England, UK M & D

This hotel is ok. Not great. And for the price, frankly, not even very good.
The Bad:
–The ocean-​view rooms have a view of the freeway more than the water. And the noise from the freeway makes it rather unpleasant to open the door or sit on the balcony.
–Their restaurant serves small portions at big prices. And the service was not great.
–Also, no bathtub in the ocean view King room. Just a shower.
–Fees, fees, and more fees. Almost $ 50 per day for resort fee and parking. (This is carlsbad, so $ 24/​day to just to park is criminal.)
–The rooms and lobby could use a facelift.
The Good:
— Friendly staff at front desk and valet.
In short, it’s not awful but I wouldn’t stay here again.

Loved this place and they have a great bar too. Although I didn’t eat here, I did have cocktails here. Very friendly, the rooms are nicely done and the hotel is clean. The beds are comfortable and although it takes forever and endless hallways to get to your room, I do like that there are so many ground floor rooms.

Just returned after staying here for two nights. The hotel check in process was fairly quick and we were off to our room. I was already aware of the fees I would have to pay including a $ 19/​day self parking fee, $ 20/​day resort charge, and a $ 75/​stay pet fee. Therefore, I was not upset by any of it. They will allow small dogs which are under 25lbs for the aforementioned $ 75 fee per stay. To us it was worth it to be able to stay in this modern resort. The grassy area off the rear parking lot with a white fence around it seemed to be for dogs, but the grass was WAY overgrown. We walked him through the nice nearby neighborhood which had grass without any issues. Always carry poop bags with you!
The hotel is very modern and updated. Not having to deal with a tub or shower curtain was nice as this hotel has very nice subway tile stand up shower. The room has a safe, iron, robes, hangers, Keurig, mini fridge, microwave, and enough towels. Tip: There is a discreet light in the headboard, tap metal button on side of headboard.
Staff is nice and the two phone calls I placed to the front desk were handled professionally. As in any hotel there can be guests who are a nuisance. We ended up having a family above us with kids who would run around their room. The stomping sound is not muffled and comes right into your room. We could not sleep in and asked to be moved. Our request was met quickly and a bellman helped us move our things to another room. (Not sure if that family was ever advised of the issue).
Reason for 4 stars out of 5: The purpose of a hotel in my opinion is to be able to shower and sleep comfortably. The bed is assembled with a flat sheet on the mattress rather than a fitted sheet. Since the bed is so tightly made, we tried to get the blanket out from the foot of the bed so our feet could breathe if we got hot. The flat sheet came loose and the good comforter that probably does not get washed was exposed as it did not have a duvet cover on it. The comforter was sandwiched between two flat sheets. Also, I use a somewhat medium thickness memory foam pillow at home. I have slept with other hotel pillows without issues, but these were so fluffy and thick it was difficult to sleep. There are four pillows on each queen bed and they are all the same. I would suggest that they put two fluffy and say two «standard» pillows on each bed. That would give people more of a selection. Another downside was the fact that there is no continental or basic breakfast offered. Only coffee in the lobby or room is free. You have to order room service or eat in the restaurant, both are expensive. I got a microwave oatmeal cup from the gift shop with a couple drinks. Quaker oatmeal itself cost $ 4.
Checking out went okay. I strongly suggest reviewing your invoice prior to paying. I never used valet, but there was a $ 24 valet parking charge for one of the nights, but then on the second night it was listed as self parking. Maybe that happened because the first night we parked in the back lot and never used the parking structure that reads your room key? Not sure, but the fee was ultimately corrected. I also noticed there are two $ 1 fees for every night you stay from the State Parks and Carlsbad Tourism. Probably would stay here again, but we will bring our own pillows or go buy a couple cheap ones locally.

We had such a lovely time here. Staff was super professional and prompt with all their service, all food from room service to their restaurant with panoramic ocean views was deliciousness!

This place is just off the 5 freeway in Carlsbad and is a fantastic spot to bring the family for a vacation or just to get away from the usual bustle for a night or two. Everything you need is pretty much right in house with beach access literally across the street. The pool is perfect for kids as it has a beach style walk in entry but has areas deep enough to cater to the more independent individual young or old. If you’re ever in the area or looking for a place to bring the family you should make plans to stop by here and enjoy the surroundings.

I have stayed here before when it was a different name. The service is still excellent! SUPER family friendly. When we checked it, the kids got sand buckets, a glow in the dark toy and a beach ball. Perfect for the holiday weekend.
The location could not get any better. Its right across the street from the beach. less than a 5 min walk to asoft sandy beach.
The pool area is SO NICE! Hot tub and a kiddie pool. The kiddie pool is very shallow and has a toy box right next to it filled with floaties and other fun stuff. The pool is great, goes from 1 inch to 6 feet deep.
They have fun activities every night we were there: movies in the ballroom, live music, BBQ, crafts.
The rooms are nice as well. They don’t have tubs, they have large shower stalls. Its quiet and comfy. Only 3 floors so you don’t feel crammed in. Very boutique feel, with all the big hotel amenities.
My 1^st choice when I know we will be visiting Legoland!

I stayed here after attending a 40^th Birthday party for my sister. This place is truly a gem. Besides the wonderful location & beautiful décor of the hotel itself. .it’s the entire staff that made my stay unforgettable. The guys in valet were so cool, the front desk was helpful and the wait staff in the restaurant were really friendly. My family & I had an amazing time just sitting outside the fireplace at night and enjoying the sound of the waves. Our room was nice, we got the balcony with ocean views. Next time, I’ll check to see if they have a room with a bathtub instead of shower. Nevertheless, we are definitely returning.
Once again– the entire staff at the hotel deserves the highest compliments… truly great team. Can’t wait to return!!!