Apple Store

My friend came in because she was having issues with her snapchat app, and we found out that essentially all they had to do was restore her phone. Both people we talked to said that everything was backed up to the cloud. However, once the restore began everything was deleted off the phone and nowhere to be found in the cloud. The man helping her said that he had never seen anything like this before and seemed pretty clueless as to how to help or what went wrong. It looks like all her pictures and contacts are completely lost. The only advice given after this was to call the apple help center. He acted like he knew how to fix the problem, but it turned out that was the wrong solution and now it looks like my friends pictures and contacts somehow got erased from iCloud. I can’t help but wonder if another employee could’ve been of more assistance? Unfortunately we ran out of time and didn’t have a chance to talk to another person. Now we’re stuck on hold on the apple help line.
Not to mention this whole ordeal took 2 hours and the man helping us disappeared for at least 30 minutes while he was helping us. I get it, it’s busy, but come on. Tell us what’s happening.
My main issue here is with the customer service. I feel as though this could have been avoided had he simply went to ask another employee for help.

I have had little and big things happen to my IMac over many years. Every time I need help, I can count on the Genius Bar. Yesterday, again, I had the best service that went above and beyond. My Genius even helped sync up my phone after cleaning up my IMac. I found the App to set the appointment worked great too. I’m an Apple Girl and I love this store. Keep up the good work!!!

They make you make an appointment even to drop a phone off for repair. They make you re-​explain the problem even though you’ve already spent 2 hours on the phone with costumer care AND have a case number with all he information on it. No wonder they have such a long wait time they are so inefficient

No one payed attention to me when I walked in, then they made it difficult for me to buy a 1,300 dollar Mac book and when I tried to buy a case for it they completely ignored me until one very nice man realized everyone was mistreating me there and so he took care of me and skipped his break to help me out, he was the hero of the day but everyone else was blatantly rude and unhelpful. Unless everyone goes to the one nice man I got in the store I would recommend going to the one in Westfield utc.

The staff was amazing, went in to get a new phone. Instead of just having spend $ 800 on a new phone, the gentleman who was helping me recommended I try the Genius Bar first before spending so much money. Turns out there was just a glitch in my phone and my phone was fixed, free of charge in an hour! Definitely will always go back to apple!

Horrible service, no wonder why people are moving to Samsung. Apple has there users stuck in the palm of there hands and stupid teenagers to manage it

Don’t waste your time at this place. I went in with a broken iPad and asked to speak to someone about my options. I was told to check in with the technical guy who took all of my information down on his own iPad and told me I had to have an appointment. That appointment was 30 minutes from that moment. I waited for over 45 minutes and suddenly got four texts. The first said I was in their system. The second said I needed to talk to the tech person. The third said get to the tech person now and the fourth said I missed my appointment. I walked up to the snarky new tech scheduler guy and showed him the texts. He told me he’d have to put me back into the system and that it would be another 30 minutes. Are you kidding me?
This isn’t the first negative experience I’ve had at this place. Never waste your time or money here. Go to a different Apple store or just order online until they get things straightened out.

So this was totally a one star experience but because I have always had good luck with Apple in the past I will give them an extra star just for that. This store really dropped the ball on my repair. Poor communication, poor decisions, delayed results and more. I will skip the first 3 phone calls and waiting 3 days for my machine and just jump to today. Last night I was told my machine wasn’t finished «running diagnostics» and to just come pick up my machine at 10 AM this morning and that I didn’t need to call. Don’t believe that one if they tell you that, but I did so I showed up. «Oh no it’s not ready and won’t be for at least eight hours». Wtf. So I ask for a supervisor of course. Some kid comes out and listens to me rant and then tells me he is going to go back to actually «put hands» on my machine. He comes out a few minutes later and says it will be ready in five minutes. Now you would think this would be a positive but in reality that means that they were going to make me wait another eight hours so my machine could sit on a bench. Keep in mind please that this is all for «testing» for an issue that they already told me wasn’t their responsibility i.e. connectivity to my mobile hot spot. So now it’s been three days I finally have my machine back and now I get to do a restore because they formatted it to solve a problem that they said wasn’t with their system or their responsibility. So if it wasn’t your system or your responsibility and why was I without a machine for three days and why am I now restoring all of my files because you formatted it?
EDIT: Formatting and reinstalling did the trick so obviously it was an issue with the Macbook itself. They originally told me after running the first diagnostic test that the problem was with my Verizon hotspot and to take it to them. The only reason they kept and formatted my machine was because of another issue that the system scan came up with. If it was up to the tech I would have left and gone to the Verizon store and bothered them when it wasn’t their issue, then I would have had to come back to Apple again to have them fix it. So where I had given them two stars on this review originally I am now dinging them a star to one star for trying to pawn off the issue on someone else. That is what I expect from Best Buy or Radio Shack, not Apple.
So this is my first time being frustrated with Apple but this is a doozy and unfortunately I probably won’t forget this anytime soon. I’m probably going to go from recommending them to everyone to just keeping my mouth shut.

I don’t have a ton to add but I have been to this Apple Store a few times. Apple is one of my favorite company and of course I am a big fan of their products. We used the Carlsbad location to pick up a laptop which was ready in a very quick two days. I also recently took in my IMac to have the Apple Care support team look at it. I am a big fan of Apple Care. They are very helpful on the phone and ran a diagnostic test on the hardware to make sure everything was ok. I was pleased to see that it was fine. I love that the iMac is so easy to carry in the box and diagnose. Apple Store always seem like a happening place with lots of shoppers and employees willing to help. The Carlsbad location is no different! I don’t have anything negative to say and could be a five star review if I had more experiences with them.

Nobody wanted to help lazy the Temecula store is way better with people who actually help you in every way possible.

I recently bought a MacBook Pro here, and was thoroughly impressed with their customer service. Having been an employee of Best Buy (years, years ago), their knowledge and expertise of their products is beyond compare.
I was greeted at the door and added to the list, and was pointed in the direction of the MacBooks, told it would be about a 10 minute wait. Only a few minutes later I was greeted by Alex who gave me the run down on MacBooks. I wasn’t sure what exactly I needed, and was prepared to upgrade and tweak whatever they wanted. Of course, they are non-​commission, so I trusted his word. Alex (honestly, not sure if that’s his name) explained that the off the shelf MacBook pro was the way to go. He didn’t have anything nice to say about the Air. I was willing to upgrade my processor, storage, basically anything they told me, but he said unless I was doing fancy stuff, I’d be good to go.
After my purchase, I took about 5 minutes to «set up» my new lappy. Well, these bad boys are pretty good to go out of the box, so that didn’t take long at all. I appreciated the «help» anyway.
So here I am writing this review on my new MacBook :)

Alana is amazing. This store really goes out of their way to keep patrons happy. I swapped out the 6s for a plus size. This was accomplished within a short lunch break, and the staff was so nice to my puppy in tow.
They even applied a new screen protector for me. Nice touch.

I avoid this place like the plague. It’s always a hassle and always overcrowded. I made the appt which was also a hassle, I finally got my way out of the computer robot that wanted to help me, and got a person to make me an appt, which just so happened was in 15 minutes or like 1000 years so I hightailed it over there and made it for a last minute Genius Bar appt.
There’s no clear system in here. There’s plenty of people dressed casually in jeans and t-​shirts carrying iPads. If you look close enough, you might be able to tell if they are there just like you are, to get their shit fixed, or if they work there. I stood at the Genius Bar for about 3 minutes before I got frustrated since not a single person working behind the counter even acknowledged me. I had an appt. So I determined that some girl seemed to work there, she had a little headset I think. But honestly she could have been any 19 year old girl. It’s like if you accidentally wear khaki pants and a red shirt one day, and stop into Target and people ask you questions… and you’re like «I don’t work here!» I could not tell easily.
She was quite friendly and checked me in, they were running late for appts. But I made it clear (probably kind of bitchy, but sorry, I was already there and everyone ignored me etc.) that I had an appt for a reason, because I have a job that I have to get back to, the job that affords me to buy all kinds of Apple products that force me to go into this store in the first place because they’re not working properly. And as we all know very well, Apple products are not cheap. So it’s important that I get back to my job, to make some precious dollars.
Then a guy came over and described his role to me, that he’s like the nurse that comes over to figure out what’s wrong, before the Dr. sees me, which I found amusing. I told him my problem. I buy music on iTunes, and random amounts of music will show on some of my devices (iPad, iPod Touch and iPhone). The «Doctor» comes to see me, and plays around with all my devices, beep bop boop… fail. Tells me that he can’t make the music show up which seemed like it’d be so simple for a «genius bar doctor» but no, I have to go home and plug them all into my laptop and do some other crap… blah blah blah, all stuff I can easily look up on the internet and do myself, but my time is limited and I really just wanted to have someone that is an «expert» do it for me.
Everyone was nice, but the employees’ time is stretched very thin as it’s packed with La Costa and Encinitas best in there… like they’re giving away Pinot Noir and Botox. I was there in the middle of the day on a weekday, not during a school holiday season or anything, there were probably 100 people in the store. And nothing was accomplished.

Recently came here mostly for my bf who’s phone crapped out on him during his deployment. It had bent (apparently a real problem with iPhone 6 Plus models as we both found out– we always thought it was fake).
Needless to say, he walked right in on a Tuesday around 12 and put his name on a list. They told him to come back in 30. Got a text it was time to check back in about 20 – 30 later. Checked in with an Apple employee and was promptly greeted by another Apple tech employee who swapped out his phone for the new one and we were on our way within a matter of minutes! Easiest apply visit I think I’ve had. Appeared way more crowded than it really was (maybe?, I don’t really know). It feels like every time I’ve been they will tell you hours but this was very quick and super straight forward. Great experience. Wish I remembered the Apple employees name because he was great too!

Came here today with a stressful dilemma on my iPhone 6. Walked in someone helped me right away. She was great! Very skilled and fixed my problem within a minute! Very happy and impressed!

On a Wednesday I arrived 15 minutes before opening and there was already 10+ ppl waiting… 40 min wait time! By the time the doors opened there were literally 50 ppl waiting to go in.
I was there almost 2 hrs to fix my phone.
Customer service was great but I am SHOCKED at how busy this place is.

A place where starry eyed –pubescents, artists, hipsters, scientists and wannabes unite, the Apple Store is more than a shopping destination. It is a glass sanctuary staged with glistening devices that attract people from all walks of life. Apple has built a cultural phenomenon and devotees congregate and worship iProducts in the comfort of their air conditioned stores.
A long time ago, a schism developed that divided the iPhone and Android markets and nobody could not agree on the best technology. Apple welcomes the outliers with open arms into this sect without judgement. This is where followers unite and praise the ghost of Steve Jobs.
Apple store frequently opens it’s doors early for their youngest disciples. I have seen them roll out the red carpet with special programs geared towards their emerging market with school field trips and Apple Camp.
I have shared in the bounty of the notorious Apple, in fact I have built a career designing stunning visuals on the coveted computers. The crystal clear high definition monitors enhance my ability to deliver digital media to discriminating clients.
Inside Apple Store at the Genius Bar is where I bring my apple when it starts to ferment. A predominantly bearded, pierced, or tattooed staff diagnoses my ailing system and gets me on my way. No matter what brings you in, there will be plenty of multimedia and cultural influences inciting you to mark the calendar and even camp outside to be the first one with the newer, cooler iProduct being launched.
Genius.

This review is dedicated to all you naysayers who said in 2007 that Apple was done.
Welcome to the popular kids table! {that’s right — those kids who wouldn’t let you sit with them at lunch are now selling meth in Missouri, watching kkk (kim, kourtney, khloe) from their front porch couch, and humble-​bragging about how they «aced» 8^th grade– 3 times}.
Apple now makes more money than any company in the history of the world, EVER!!! I hope you bought that $ 25 stock offering. And now Tim Cook is building an outer-​worldly, doughnut-​shaped, bad-​ass spaceship corporate headquarters.
But what of the store (s)?
The inside sales staff know the products really well. Notice that when you walk into an Apple store you’re not greeted with the WalMart-​ish «Welcome». Instead you are asked, «What would you like to do today?» It gets right to the core of why any tech user would be there.
You will be immediately helped, or elevated to the next available «Genius». This is the genius of the whole Apple Store concept. Apple knows that even if they create products that are easy to use, the variety of things that people want to use them for can get complicated and require some hand-​holding.
Want to be entertained? Go into an Apple Store and listen to the interaction between a septuagenarian and a Genius. You hear things like «Press any key to start.» «Where the hell is the „Any“ key?!»; …and… «Why is somebody named „Alarm“ calling me every morning at 6:45AM!?»
The main thing that bothers me about this Apple store is it is hard to tell who the real Genius’s are and who was pulled off the In-​n-​Out assembly line just last week. I wish the not-so-Genius’s would wear «Genius Trainee» paper hats like they do at In-​n-​Out. This would save a lot of time.
Footnote:
Not sure of how the watch is going to work out. Seems un-​cool to talk into your watch and then hold it up to your ear. Then again, it used to be cool to write 58 008 on your watch calculator and show it to people upside down.
I do see benefits such as reducing time spent on your phone, using Apple Pay and perhaps things like unlocking doors. c

What can one say about Apple! We own the products from i-​phones, mini’s, tablets to laptops. They are great on upgrade/​returns. My husband accidentally washed my phone last year and we did the trick with rice, it worked for just enough time to transfer the data off and die. I was due for an trade in and paid the difference. The ease of use, cool designs and visiting an Apple Store is always a treat, besides… who get’s to hang out with geniuses everyday!

Well, this Apple Store is pretty much hit or miss when it comes to the staff. That being said, it’s absolutely fantastic when it comes to the inventory levels and things that are hard to find. I have been here several times and the staff is sometimes blind to the issue at hand and often doesn’t really care about the customer. On the flip side to the staff issues, the store is always very well maintained and you can often find it here better than any of the other Apple Stores. I guess what I’m trying to say is; if you want less crowded and a better opportunity to score the products you want, go to this location. If you want stellar service and knowledgable staff, go to UTC.
Pros–
Location
Products
Cleanliness
Availability of products
Appointment availability
Cons–
Staff is a bit spotty