24 Hour Fitness

It smells in here, the Zumba instructors are great except for the ones that thinks it’s cool to do twerk majority of the class and if you have a great membership plan and you’re late on it. They won’t call or e-​mail you to notify you that you’re late. They’ll terminate your membership and try screwing you into a new contract. They won’t even take your payment or add a late fee to your payment cause they want you out of that lifetime membership. They also have no problem cancelling your add on membership. I think it’s unfair business practice. You always get a call or e-​mail notifying you that you are late on a bill before just cancelling or terminating your contract. Management and business sucks and I recommend people to never allow yourself to get screwed or strong armed. If it happens. Move on and take your business elsewhere!

If you buy anything — no refunds. Don’t buy clothes without trying on first. Exchange only :(
Also — the free consultation you get for joining is really a free sales pitch on personal training.
Other than that, it does the trick.
Kisha at the front is super nice and always says hi, that’s always a pleasant way to start a workout.

Changing the name to «Super Sport» and gouging people for more money. Total BS. Zero upgrades, zero improvements, same old service. NO THANK YOU! I’ll move to another club before I subject to the treatment of their longtime clients.

As many others 24 hour fitness customers I was sold a «lifetime» membership package in 2007.
24 hour fitness salesman has made me an oral promise that after I paid almost $ 800 in advance for three years, in three years my membership will be $ 49 for a lifetime. The contract I signed did not include any mentioning of the lifetime membership and I asked why, he told me it’s ok and showed me the line where it says «$ 49» and said it will be for a lifetime.
24 hour fitness used this unfair business technique as a bait. On February 1^st, 2016 I’ve received a letter that my membership increased twice, from $ 49 dollars per year to $ 99 dollars per year. I have called 24 hour fitness on February 9, 2016 and talked to a customer representative. He referred me back to the contract, I insisted that was an oral agreement, he said 24 hour fitness does not honor oral agreements. I asked his name and he refused to provide me with his last name. His first name was David. I asked to talk to his supervisor, he said it will be 30 min wait, I said it is ok and after 5 seconds he hung up.
That’s unfair business practice and 24 hour fitness is responsible for honoring the contract, even it was oral. There salesmen can’t just say whatever they want just to sell the service to consumers.
Here is the petition online that already has more than 1000 signatures, so I am not the only one who was a bait to unfair business practice of 24 hour fitness.
Please be aware that 24 hour fitness salesmen can promise you whatever they want and 24 hour fitness doesn’t stand behind them. Their customer service is the worst. Please read the consumer affairs reviews before you join this club.
If someone has the same problem and news/​TV connections, please contact me, I will be glad to give the interview.

I like this gym a lot, and use it regularly… but I think that charging people the super sport rate at this gym is a little overkill. When I asked the front desk about it, I was told that since they offer free wifi they are now a super sport. That to me is a pretty ridiculous amenity to justify an extra 10+ dollars per month. Nobody cares about free wifi for an hour or two of Pandora during a workout. It’s cheaper to pay for the data than it is the super sport rate!

No longer my favorite. This location recently designated themselves a Super Sport location. They did so without adding any discernible amenities or equipment upgrades. The only thing they’ve actually upgraded is their fees — demanding now double the price.
We used the jacuzzi yesterday — for the first time. Disgusting experience. The huge cloud of foaming water accumulating in the center had tufts of brown on it. As though people had used the jets as a bidet. I kid you not.

Bought a sport membership from Costco for my daughter. Went to redeem it and they told us they changed this location to a super sport? I’ve been a member here for years as a 24 hour Sport. seems they changed it to a super sport in August? Why? The clerk said because the economy is doing better?
Really? It seems like they are just trying to get more money. Also they started raising their rates to lifetime members. they said there is a clause in the contract. only reason we go here is for the convience. customer service is going down.

Used to love working out here… Asked to put my membership on hold… C. Williams the manager said no problem…
Find out 5 months later they are still taking money from from my account!!!
Freaking joke!!!
No help from the night manager… Thanks for nothing!!!

Seems the 24hrs model of generating business/​revenue and making customers confusing (un– fitness) by changing a name to super, ultra etc is going to create a class or division among customer and going to effect negatively on their business. I liked 24hr fitness prevously but based their changed model myself or to my friends I would not recommend these centers.
I think the 24hr fitness Mktg/​Sales model need a change, to really tap to the customers as the fitness awareness is increasing more should find more ways to attract customers (cost matters) rather than coming with these old model approaches which may be a failure (just see the feedbacks). Easy way of approaching/​upgrade could have being enabling the access to those Pool or additional areas based on customer ID card access restrictions in the same facilities — use technology more but care for the Customers — for now Down down 24 hr fitness

I believe this is the corporate location. I see that I am not the only one who is upset with increased charges do to corporate.
I joined as a life time member, and paid all fees up front with a small annual charge. I do not have a problem with a slight increase, but OVER 100%…really. Be careful with what you agree to pay. I was told Corporate mandated new charges. They do not have a published phone number, no e-mail…you have to write them. So you pay it, or you loose everything. Be careful of what you agree to… they are obviously looking for a lot of $$$$$$. I was told this company wide. Wonder if I am going to show up one day and the doors will be closed. The other reviews makes me wonder if more and more clients are realizing that competitors are a better option…

Customer service is horrible. I was already debating weather or not i should go in to purchase a membership or not. They act like they are giving u a great deal when they’re not! Right before i left an employee was explaining a few things to me when all the sudden this rude heavier set mexican lady interrupted to help someone else. Thats how u treat a new member! Not!

Why 2 stars? Because the 20 year old manager tells me «I’m sorry I can’t change the TV channel from ESPN to Sunday football! REALLY!
Great customer service! NOT!

This gym recently upgraded to a Super Sport. No biggie I have the membership, but bum deal for anyone who is used to coming to this gym and forced to upgrade.
My suggestions would be to upgrade the equipment a bit and bring in the towel service! It’s no different than a sports club but now the membership fee is a tad bit more.
There is tons of equipment to use and machines to workout on– never an issue finding one open. I like this gym because I can workout without someone bothering me. Not that I’m unsocial by any means but the gym is my little getaway. :)
Parking lot is always packed because this is 24 hour corporate but you’ll find a spot if you look around.
Oh and guys/​girls– if you are single, forget Tinder! Age range for this gym I’d say is 20 – 40 swarming with fit men and women. I suggest you get a membership and start coming here on the regular.

******* dear greedy, corporate bastards *******
since you have re-​designated this gym a «super-​sport club» you’re demanding i pay an additional $ 39.99 per month to work out there — that’s nearly a 500% bump in my membership fee. have you completely lost your collective minds ???
******* dear greedy, corporate bastards *******
i listened to all the «upgrades» and, though i was angry enough to spit nails and might have missed them, i did not hear that exotic, getaway trips on the 24 HOUR FITNESS corporate jet or rocking cruises on the 24 HOUR FITNESS corporate yacht were included. those perks might have justified your outrageous fee grab.
******* dear greedy, corporate bastards *******
i don’t want any adds. i just want to workout close by. i live in CARLSBAD and can’t set foot either of your CARLSBAD locations without giving in to your extortion demands. as a twenty year member, i really feel appreciated for my decades of loyal membership.
******* dear greedy, corporate bastards *******
your mothers must be so proud …

I have been a member of 24 hour fitness for over 10 years and have been to many locations while I travel. I live in Carlsbad area and have been going to this Carlsbad gym a few times a week for the past 6 years. This morning, they didn’t let me in because they said this gym was changed to a Super Sports. Just like that. There was no upgrade in the gym, same thing, no basket ball court, but they just declared it’s now a Super Sport to raise membership cost. What a joke!
I am looking into other gyms since 24 hour fitness only cares about money. One of my friend got injured at this gym because of their machine broke and no one put a sign on the stair master. The stair master dropped her to the floor and she was hospitalized with over 20 stitches on her leg and thigh, but they said that my friend was not careful and voided all responsibilities. To anyone who are planning to join 24 hour fitness, BE WARE of this marketing and selling driven place. They careless about you once you joined them.

This is my favorite 24 hour in north county. The layout is a little funky but its breaks the gym up into sections which can almost give the illusion of privacy. They have all the weight machines a girl could ask for as well as steam room, sauce, pool, hot tub, free weights, TRX suspension system, Elliptical, free stride elliptical, treadmill, seated row, stair steppers. Lots of stuff to switch up you’re routine and keep it interesting. They have the group X classes too.
The lockers rooms are nice and big. The lockers are a new wood veneer material and look pretty classy. Lots of stalls and showers and plenty of space to give your changing buddies privacy.
Staff is friendly and just make the necessary interactions. I’ve never felt like I’ve been solicited or had my work out time interrupted for a sales pitch.

This particular 24 hour fitness is not too bad, but it has been surpassed significantly by the two newer locations within the vicinity (la costa & near mall). This location is a sport, so don’t expect towel service or anything like that. Nevertheless, the gym, equipment and overall facility is well maintained and gets the job done.
Pros–
Location
Well maintained
Friendly staff
Cleanliness
Equipment
Cons–
Not as good as the newer locations
No basketball court

Great Club. Plenty of quality trainers.
Good ol. 24 hr fitness consistency. For just a Sports level club, this particular club is worth the visit.

I’ve never been during the rush hour.
Parking isn’t great but the times I’ve gone (early in the morning or in the early afternoon, it wasn’t bad)
5 star for the following:
First 24 hr fitness with WI-​FI!!! And great connection.
Very clean gym (relative to other 24 hour fitnesses). Surprised that the step machines don’t have all these stains from sweat & drinks.
Really high ceiling so I don’t feel claustrophobic.
Younger crowd so you don’t have this slow moving senior crowd in your way (if that’s important to you).
The gym area is shaded from the sun so you don’t get this unbearable sunlight right in your face when you’re lifting and it stays relatively cool.
As good as it gets for a Sports level 24 hr fitness.

Limpio tiene wifi, me gustan las clases de zumba, lo malo no tiene muchas maquinas para piernas, asi que hago zumba pero al salir de la clase solo hay una prensa para hacer piernas mmmm

My favorite gym. This place is great, but it helps to come during non-​peak hours. Simply put, if you try to work out right after 5pm, be prepared to wait or work-​in for equipment… if you can get parking to begin with. The best hours are after lunch and before 4pm. The gym is virtually empty and you can get on any machine you want.
After 5pm, you an also park in the employee lot behind the building. It’s large with lots of spaces.