Rallye Collision Center

Ken Jacobs and his team were wonderful. I was given outstanding customer service and my Mercedes came back (after an accident), promptly and looking brand new! The only place to go for all your collision needs.

I was recommended to the Rallye Collision Center to repair damage to my 2014 BMW 750 xi. Rallye’s representative, Cosmo could not be more accommodating. He greeted me with a smile and made the entire process easy. The work was done when promised, and the car looked amazing when finished. I received the car back in better condition than before the incident, It was also detailed, as when I picked up the car, when it was new.
I’m pleased to say Cosmo, and Rallye met and exceeded all of my expectations. THEY ARE FIIRST RATE !!!
Thank You, Again, Ed

These guys did an Excellent job recently on my car. The damage was located on the rear drivers side door due to deer running into the car. Service took longer than expected but very happy with outcome.

Great place — My car was damaged during a SafeLight repair and I have a BMW so I wanted to deal directly with Rallye (since I have leased my car from their leasing department.)
I dealt with Ken Jacobs and he was easy to deal with a great communication — he worked directly with the SafeLight to collect payment and made it very easy on me. They had my car fixed good and new in just a couple of days! Highly recommended!

Been here 3 times, each time they did a good job with repairs and cleaning car. But each time the car was late about 4 days later than promised. And one time they wanted another $ 200 because they said the paint was pearl and would cost more. Wouldn’t they know that beforehand? Advisor was alway Ken Jacobs, never gives updates (even when days) late but does return phone calls.

I come here to fix the rear bumper on a 2014 BMW. They did great job once it was finished. It erased a lot of pain when I initially saw the damage. My car comes out like new.
It takes longer time then estimated but I have a renting car so I have no problem with it.
My service adviser did very well with insurance company. He gets all the job done and it was fully covered. If I bring my car to insurance myself, I may not get half of it.
I would like take out half star if possible.
They are very cold to customer as other reviewers mentioned. Every time I come in, I felt I come to my loaner to ask an extension on my long time debt.
They did response my calls when I have questions. I called once a week to check the status.
They don’t want to see you at all once you drop the car in their shop. They don’t want you come back either. They may be right. Who wants come to a collision center anyway? But if you do need to have some auto body work done, they did much better job than some other places I had went to. Especially if you have a new car, you better go to a certified auto shop.

Ken Jacobs did a fantastic job getting my damage appraised/​working with the insurance adjuster and making sure I was kept in the loop! Rallye consistently provides effective service across the board. THANK YOU!

Great job, excellent advise and communication. Ken Jacobs was wonderful. He took care of EVERYTHING. The communication between Rallye and AIG Insurance and me was first rate. There were absolutely NO problems at all. The Mercedes looks as if it were new.
Hopefully I’ll never have to repair it again but if I do… Rallye and Ken is the place I will go.

Good work, but took way too long to get my car back. I had been hit in the rear while at a red light. No structural damage. They had to replace front grill and rear bumper and sensors.
It still took 2 weeks

I would like to thank the full staff at Rallye collision center for their work repairing my car. I had the unfortunate situation of someone turning into my car on the LIE. When I contacted The Travelers insurance company, they asked if I could go to the drive in at Rallye Collision Center. While I was there getting my estimate I spoke to Ken Jacobs about fixing my car. Ken made all the arrangements for the repair and rental. I explained how I use my car for work and couldn’t be without it for very long. Ken told me that when I drop my car off it would take three to five days to fix and that Enterprise rent a car was right on site and I could get a car right then.
Three days later Ken called and I was told the repairs were finished and I could pick up my car. The ease and peace of mind Rallye Collision offers makes choosing them a no brainer.
Ken had the car washed and waxed making my 7 year old BMW look brand new. The level of attention and concern Ken shows for his customers is outstanding.

Im seeing alot of sucky reviews… but my car was brought in beginning of april and got it back in about 24 days…10k worth of work later my car looked brand new. Cosmo was my service advisor and he was VERY NICE and helpful… whenever I called to ask about status he didnt
seem like it was a bother… Lisa at the front desk was also pleasant.

If I could give this repair shop less than one star I would. After advising the receptionist, who relied «no problem,» that I wanted to have an estimate of repair for my BMW which I purchased at RallyE BMW and had all intentions of having repaired at RallyE Collison, I was met with the utter rudeness by a Ken Jacobs, a repair associate; barking «this is not how its done… you need to drop the car off, an estimate is a waste of time… figures YOU would want an estimate.» I was hit from left field. After making it clear that I would not be spoken to in that manner, I resigned to the fact that it was no way I would let them touch my vehicle; if the initial point of service I received was this deplorable I could only imagine what the actual repair would have been like. My advice… stay away. There are other BMW repair shops that will actually value our business.

Second time I’ve used this auto shop. I’m happy with the job done, the reason I gave it 3 stars was towards the customer service part. Considering the job needed done, I was without my car for almost 2 weeks, that’s extreme. the communication was not pleasing. I tried emailing my service adviser, whom I’m not sure if he was out sick half the time since I had to deal with various people in the office after not hearing from him in a timely matter.

The team at Rallye collision did an amazing job! Aside from the great customer service, and the staff keeping me informed throughout the repair process, the results looks stunning. I have an all white car, and it was in an accident with a black van. There was a lot of paint transfer and I knew it needed a lot of work. The paint work was flawless, and they even managed the side panel and bumper too! I am extremely satisfied with the workmanship and customer service and would recommend their services again! Thank you Rallye Collision!!! :-)

Excellent quick and friendly service. phone calls were always returned. Getting a rental was so easy as Enterprise is in the building and Geico had arranged it all. My car was detailed and very clean and they even removed marks on the door for no charge. My car looks like new again. I dealt with Ken and Greg and they were both great.

Had my Mercedes repaired after a I got rear ended.
I needed a full rear bumper and tail lights.
The job was completed and the tail lights don’t fit properly (a big gap all around)
The paint didn’t match the rest of the car. The bumper had to be repainted again.
Don’t even think of using the Rallye discount card. They won’t take it.
Slow work and slow service = unsatisfied customer & a bad job.

All in all the customer service was horrible to non-​existent. They never return phone calls, and when they called me to tell me my car was ready, it wasn’t.
I was totally out of the loop on how the insurance paper work was going, did I need an adjustment, did the adjuster come and approve everything, was my car ready as originally scheduled, etc. I called so many times to confirm if my car was ready on the day they said it would be ready but no response.
My car rental company had a desk there so it was easy to walk over and ask how my rental was going but when the adjuster came and extended it… there was no communication from «my rep» and the rental company (a few desks down).
Basically, you have to be on top of everything and don’t assume that Rallye has everything taken care of. You need to talk to your insurance company, the rental company, and painstakingly Rallye Collision Center.
The quality of my repair was fine but the service is seriously horrible. I come from a customer service background, and I expect a within 24 hour response time (working days). I even logged all calls made, voicemails left, and responses received. Over a week, I left several messages, and didn’t even get one response. It was mind-​boggling.
I just wanted to mention that I only came here because I had a wonderful experience at the repair shop at Rallye Acura. They had excellent customer service. Night and day between these two companies under the Rallye umbrella.

They repainted my car and a few months later both bumpers had paint chipping off. They claimed stones caused it but how does that happen on the rear? And how do stones chip the top of the bumper? I believe I was ripped off. The didn’t even offer to repainted the bumpers. Horrible service.