CityMD – Carle Place

Don’t go there! My 2 years old daughter got a hairline fracture on her finger tip (no bruise, no real fracture). She got Xray done. Doctor looked at her finger saying there is nothing they can do. Put a finger splint on. And we got charge $ 240 for this procedure! They already charged doctor visit and xray. The code they submitted to my insurance is surgery and it’s wrong!

I ended up going here after trying to see 3 of my doctors for emergency matter. I’ve never used any of these places so I honestly wasn’t sure what to expect. Well, I was extremely satisfied with the office and the staff. The doctor was nice and the PAs were very helpful as well. I only had to wait like 10 minutes or less. I will definitely go back there anytime.

I recently cut my hand and I went to this urgent care facility for stitches. They took me back right away. Caitlin took my vitals and cleaned out my wound and Dr. Idelson stitched up my hand and gave me detailed instructions on how to care for it. On my return 12 days later Dr. Mack removed the stitches. The entire staff was kind and attentive I would recommend this urgent care facility to everyone. I was taken care of as if I was a long standing patient.

Super clean, well staffed, and organized. I was referred to a plastic surgeon for stitches, and was called by Alex, the manager, to let me know that my co-​pay will be reimbursed. Honest crew, loved the service.

Wonderful place! I’d use this facility as my regular doctors office. They do all types of services. Recently I was there for an infected spider bite and ended up nearly having surgery there! The doctors, staff and reception were all kind and caring. I’d suggest this place for anyone looking for a one stop shop and a short wait. I got an infected spider bite surgically drained, and STD test and refilled my regular prescriptions all in one visit. Awesome experience and definitely will return if need be when I’m in NY.

Great place! Hurt my wrist playing tennis, went in on Sunday, they took me right in and took great care of me! Highly recommend this facility, no reason to go to Er in a hospital, this place was just what I needed!

The people were really friendly and I was in and out in no time. The doctor and nurses were very thorough and compassionate. All in all I had a great experience!

I’ve never reviewed a medical business before, so here it goes.
Very, very good. Like previous posters, it was very quick and efficient. 45 minutes roughly. Staff is friendly and polite. Most insurance is accepted. Giant waiting area with stuff for kids. Hand sanitizer everywhere. Great experience of you are ill.

I’ve been to this location twice and had absolutely nothing but nice things to say after my first visit. Super fast service, kind staff, etc…
However — the second time — i went in to get a wart burned or cut off of my hand (gross I know). After seeing the doctor she explained that they could not help me– her assistant then walked in with 10 pages of google documents on how to remove a wart. The doctor scanned the documents and kind of muttered key points to me, she then suggested an over the counter remedy and handed me a list of dermatologists in the area. They had the audacity to charge me and my insurance for a full on visit. The ethical thing to do would have been to apologize and send me on my way. I would have understood and would be back for sure. Now they have lost my business forever. I felt as though I sat down at a restaurant, ordered food, never received it — and was still charged.

I hadn’t been feeling well for about a week, and it only felt like a cold, but it turned into what I always get, bronchitis. I couldn’t get to my regular doctor until Tuesday, and by then I would be much worse.
This clinic is right by my job, so I left early and within 15 minutes, the paperwork was filled out and I was in the exam room. I saw 3 PA’s and then the doctor, Reda Hadpawat. She was quick, but thorough. I told her what i needed ad far as prescriptions, and she had them sent to my pharmacy.
They would have gotten 5 stars, but the PA’s didn’t bother to introduce themselves.
The clinic is clean, and very large. I would use them again if the need arose.

In and out in less than 45 mins. Clean, staff is friendly, and doctors are very knowledgeable. Will definitely return for non life threatening issues.

I came in this morning because I’ve had a cold and laryngitis for the past few days but woke up with conjunctivitis. My primary doctor was closed and I’ve passed by Premier Care in the past and decided to stop in. From the moment I came in until I checked out 40 minutes later, it was the BEST medical experience I’ve had. My insurance and paperwork was efficiently processed. Caitlin brought me into the exam room and entered my vitals, triaged me. Dr. Ian Mack, examined and diagnosed me and prescribed the medication. The waiting area is bright and clean with a separate area for pediatrics. The staff is competent and friendly. No long wait time, inexpensive. I’d recommend Primary Care of Carle Place to my family and friends.

Super clean, friendly staff and best of all, no wait!
Only downside is my insurance copay on «urgent care» is now $ 50. So, beware of that. If I had realized it I would have passed.

So usually, my urgent care place of choice is CITY MD on 86^th street but since i live in Queens, near to Eastern Long Island, it made sense to try somewhere closer.
For a week, i have been feeling the uncomfortable symptoms of my annual cold coming on but towards the end of the week, I was experiencing some difficulty with swallowing. Instead of waiting it out any longer, i decided to look to Unilocal to find me a new urgent care place. Lo and behold Premier Care came up. They have several locations in Long Island but since i am familiar with Glen Cove, i chose the Carle Place location.
From start to finish, my experience was stellar. The waiting area was clean, front house staff was courteous, the nurse was nice and despite having to wait for the Dr for 20 mins, the entire visit from start to finish was relatively quick and hassle free. The Dr examined me, listened to my symptoms and didn’t try to push meds on me. She wasn’t sure definitively what was wrong but she gave me good tips to combat what i’m sure is a cold that is developing into something more. She also told me to rest which is something i hardly get to do.
The icing on the cake though was when someone followed up by telephone the next day to make sure i was OK. That is true customer service. My co-​pay was my usual $ 15.
I wouldn’t hesitate to visit this location again or recommend it to anyone looking to get quick care with a smile.

The staff is very attentive and courteous. Barely any waiting time. The doctors are very caring and listen to your needs and concerns. I’ve been there a number of times and will go there for all non life threatening illnesses and injuries. Definitely much better than waiting in an ED.

My son broke his finger during football practice. We walked in and out in 45 minutes. No appt needed. They handed me a disc with his xray and recommended we see a hand specialists. They also provided a list of doctors. They are the best.

This was also my first experience visiting an Urgent Care facility, but my primary doctor’s office was closed and I was desperate. I’m so glad I went. The offices are brand new, the equipment is state of the art, everyone from the front desk receptionists, doctors, and x-​ray technicians were friendly, helpful and attentive. I was seen immediately and the entire visit was 30 minutes and that included x-​rays. They electronically sent my prescriptions to my pharmacy and I left with a report with my diagnosis, treatment plan, and CD of my chest x-​rays. They even called me the following day to give me definitive x-​ray results. I definitely know where I’ll go the next time I’m sick and in a pinch.

This urgent care clinic exceed my expectations! First, the staff at the front desk are kind, patient and extremely helpful. I waited less than 15 minutes to be seen. Dr. Mack and the other nurses that helped me were professional, knowledgeable and truly took their time to understand my health concerns and issues! The facility does on-​site blood testing. When I left they gave me a whole print-​up for my medical records! They personally called me to give blood test results. Excellent facility and staff. I would rather go there than my regular physician!

This was my first time going to a urgent care clinic and I can honestly say that I will never step foot into a hospital ER ever again. First thing I want to point out is how long I had to wait to see a doctor, 15 MINUTES! Long gone are the days of wasting 6 hours at the hospital. (if you’re lucky)
The front desk was friendly and helpful with all the paper work I needed to fill out. The process was quick and painless. The physician assistants also did a great job getting me settled.
Doctors Mack and Hadpawat were a pleasure to deal with. On my first visit, Dr. Mack made me feel at ease and explained what needed to be done both professionally and personally. On my follow up visit I met with Dr. Hadpawat. She patiently answered my random health questions even the ones I’ve been saving for years.
Overall I had a very great experience.

I’m a local business owner and value both my time and hard earned dollars. After an unfortunate fall, I found myself at this brand new walk in emergency clinic and had the best walk-​in emergency experience that I can recall to-​date. I was in and out within 40 minutes (which must be an all time record) and this included the initial in-​take, x-​rays, bandaging and a parting gift (pictures of my unfractured ankle on CD). The staff was incredibly friendly, efficient, fast and pretty funny. The place is brand new and the equipment and facility looks state of the art. The next day Dr. Mack followed up with a phone call to find out how I was doing and to let me know that a second opinion on my x-​ray also indicated no fractures (phew!).
This experience hands-​down beat five hours in a hospital emergency room which seems to be the norm. I would strongly recommend it as your first choice substitue for all non-​life threatening emergencies. It was a great experience for an event we all normally dread.