BoConcept Carle Place

I bought many peices of furtnitiure from this location a few years ago, and while it looked great it does by its design has some interdal draw tracking design flaws. The soft fake wood on the inside of all draws is not stable and stong enough to hold the heavy gauge steel tracking
hardware made in germany and then the draws drop and shift and CRASH into each other within the first 24 months.
But that is not the issue at hand here.
So I call the now owner of this Bo Concept ‘Margarita’ to have someone come out and attempt to realign some draws. She immedially blamed me for over stuffing the draws, (in most cases this was not the reality) and would not me speak for more then 8 seconds (litterally) at a time before cutting me off. Note I was nice made some jokes and never raised my voice. Never looking for a fee ride and even sent photos of the issue to her.
Note I did spend a few grand on these items, though would never again visit a Bo
Concept store as my experience with this lady and thier quality workmanship is simply very poor.
With the fomer being the bigger one of the two geniune factors.
But even that was met with crisitium from her for not supply the identital phone
number from a few years ago when purahse was made.
In essence she was and did attempt to avoid getting her technician from coming out the
7 miles to me, and is only looking for new customers.
I explained I undertand it is not her vault but a design fault nor did I even buy it when she was the owner. But the porgram here is that she should NOT be allowed to own this one off
franchise in Carle Place.
While some things she mentioned about the furniture were correct and she was
intellaginet to some degree, it was her COMPLETE lack of caring and inability
to listen without cutting one off and accept that all I wanted was to hear my issue get someone to somewhat remedy it.
This clown who I was nice to used words such as «let me finish» even though all she did was
need to hear herself talk. It may be in part an issue with listening as she is not from america and the language may likely be harder to listen then to rumble off some words.
But I tell you this: Dont buy BO CONCEPT Product as it looks nice, it is not made very made
and will not hold up over time. No way, not where moving draws are considered.
I could also tell that she was playing up for the other person in the store, likely rolling her eyes
as she spoke to me as if I was some crazy bitter confused client.
I have contact BO CONCEPT DIRECTLY in Denmark to know what type of nasty
CONDESCENDING sub par indivualidal, who by simply having the cash to buy this
franchise location and pay rent acts like she OWNS THIS INTERNATIONAL COMPANY!
Any purshase you make her will like be riddled with issues and if you ever have
and issue post delievery… Good luck as Margherita is frankly worse of a person
then I have submitted for you here in this Unilocal posting.
Some of those five star reviews may be posted by people she knows or a non savvy customer
who is also not being honest. If she worked for a retail store such as an american company Bloomgindales or Ethen Allen, be it manager or owner if that were possible.
SHE WOULD HAVE BEEN FIRED LONG AGO BY THEM!

This store has such a wonderful selection on Contemporary furniture. When I’m visiting in New York, I always make a point of visiting the store and always look for Joseph. Joseph, the Senior Design Consultant, is knowledgeable and a delight to work with, the consummate professional. He helped me place an order for a sofa sectional for a friend of mine in Miami!!!
I highly recommend this store for your furniture purchases. Good work guys!!!
Susan D.

My wife and I recently moved back from Vermont to Long Island. We needed furniture for our living room and dining room. We wanted these rooms to reflect what is being called mid century modern. Coming from a 165 year farmhouse which we decorated accordingly, with an eclectic yet country/​comfy feel, we weren’t sure how to begin decorating our 1953 ranch. We looked online for specific pieces, starting with a dining room table. After hours on the internet we decided to visit BoConcept in Carle Place. This ended up being the best decision we made! Joseph Accardo greeted us and listened intently to our needs of furnishing just the dining room. Joseph was so helpful in explaining the pieces in his store, always attentive to our needs, but also gently guiding us to a specific table. We eventually made a return trip and purchased an expandable glass table with 4 chairs. With Joseph’s help we also purchased a rug for the dining room. We felt so satisfied and comfortable with this purchase we decided to go back and continue furnishing the living room. Joseph really listened to our requirements and suggested several options for us to choose from. As we looked at so many pieces we were feeling a bit overwhelmed. Joseph guided us through this process and helped us select the perfect fit for our room. He made a floor plan of our living room and helped us with design features we hadn’t even thought of. Throughout our several visits to the store it became obvious to us just how much knowledge, design sense, and overall expertise Joseph possessed. What was also so apparent was Joseph’s approach to our needs. Joseph approached everything with an attentive attitude that would best suit our needs, rather than showcase his salesmanship. Believe me, this was quite refreshing! How many of us have shopped in high end stores where, you the client, take a backseat to the salesperson’s attempt to wow you with their style acumen and opinions.
We recommend to each of you reading this review, BoConcepts in general for their expertly made furnishings, but we will specifically and highly recommend Joseph Accardo for all your design and decorating needs!

Had a rocky start with Joseph, but he turned around and became super attentive and helpful with the delivery and making sure everything went smoothly.

HORRIBLE EXPERIENCE! DO NOT EVEN ENTER THE STORE!
From the beginning, Joseph was irritating, and Margherita was a bit arrogant, but we did fall in love with a sectional, and ordered it from the store anyway.
Our sofa arrived with several flaws 10 weeks after placing the order. In addition to Joseph arguing about the timing several times prior to the sofa’s arrival, and trying to change the delivery fee, he was rude and has no people skills.
When our sofa did finally arrive, the hinges that connect one piece of the sectional to another were upside down on both pieces. The delivery people had to reassemble them. There were parts of the material that were gaping and wrinkled in places, and there were other parts that were stretched way too tight. None of the seams on the cushions nor the frame were straight, and there was a half-​inch gap where two parts of the sectional connect on both sides. When you sit on the sofa, it makes a horrible clanging noise, and the overall craftsmanship is very poor.
Then, the disrespectful, illogical, and insulting banter began. Instead of ensuring us that they would remedy even one of these many flaws, as any good business would do, they began arguing with us about whether these were actually flaws, why they occurred, and whether they were our fault or if they could blame some other party. The several excuses I received included:
1. There should be at least a ½ inch gap between the separate sections of the couch (you can see through the back to the front under the couch).
2. It is a low end couch and not expensive enough to warrant good craftsmanship ($ 3,500).
3. The problems with the frame of the couch are due to the cushions, which need time to breathe (the cushions are not even connected to the frame).
4. The problems with the couch are caused by uneven floors (even if the floors were uneven, which they are not, there is no way that this is possible).
Margherita finally agreed to send us a draft of the email she would send to the manufacturer before she sent it, and then Joseph sent an email without notifying us, and without us having explained or showed him any of the problems. Still, neither of them has heard the clanging that occurs when you sit down on the couch or get up from it.
Margherita told my husband that she would schedule a time to see the flaws in person, but then never did. She outright lied about things that she told my husband; I was present on that call, but I just couldn’t deal with speaking to her any more, so both my husband and I know exactly what she said.
I’ve never dealt with this level of incompetence and lack of service. I hope that I may prevent others from having to deal with the extreme frustration that we have dealt with in choosing BoConcept, and the Long Island store, in particular. Please think twice before even entering the store!

Purchased a sofa, several chairs, and the «surf» table from this store. We absolutely love all the pieces and Joseph was the best! He started with an in-​house consultation and helped us select the right size pieces and suggested spot-​on colors. A week later, when we met back in the store, he presented his design. We were so impressed that we had to even purchase a cowhide rug that he included in the design layout; it was something I never would have thought of. When delivery day arrived, Joseph surprised us by showing up at the house and helping to arrange the pieces perfectly. We’ll definitely be back for more furniture and look forward to working with Joseph again!

…

Agreed with the previous review. Margarita the Store Manager is a horrible manager/​employee with even worse customer service skills. She tries to make money in a very unethical way. I ordered a coffee table and called within the cancellation window to cancel my order, she didn’t take the call … when I called back the next day, she told me I was outside the window, when her inaction caused me to be outside that window in the first place.
I called my credit card company to cancel the charge, she won’t make money off me by being a shady businesswoman.
Don’t go to this BoConcept, try the one in Manhattan instead. She doesn’t deserve to get any future business.

Although the furniture is beautiful, it is completely overshadowed by the lack of customer service skills given by the store manager Margarite. From the start her demeaning attitude left little to be desired. While shopping and placing the order for a 3k couch, half of which was paid for in cash the same day, we were made to feel inadequate for their store. After waiting 10 weeks for the 6 week delivery time for the couch, we were given a delivery date and told if we needed to change the date just allow 24 hours. We did need to change the delivery date and called well within the 24 hour period. At this point Margarite informed us that since the couch was already loaded onto the truck, we were not really giving enough notice. After a back and forth explaining why this day no longer worked for us, including her asking personal questions, she then told us we could not have another delivery date for another 2 weeks. She also repeatedly berated me and when I informed her how frustrating the situation was she told me that she was «sorry I had to go through life as a frustrated person». After then speaking to Terrace at the corporate office in Bayonne New Jersey, who was extremely patient and helpful, we were promised a new delivery date of only 1 week later as well as the first stop on the delivery route, before 10am and we felt satisfied. After taking a morning off of work, Margarite called the day before the delivery to inform us that the delivery would now be in between 11−3pm. I told her this didn’t work and we were promised an early morning delivery time. At this point Margarite told me I had no business calling the corporate office and she «doesn’t want to say the type of person I am». I told her her customer service skills really left little to be desired to which she then responded «she does not work in customer service». We contacted Terrace again, and he tried to help us even though he was mid travel. The couch came an hour later then promised which is not a big deal, however this was not worth the trouble. For a $ 200 delivery fee you would expect more. I have had better service from the Raymour and Flannigan outlet. Although we are very satisfied with the product, this company should invest in customer/​client relations for their employees.