New Balance Cardiff

This store and staff are fantastic! I brought my husband in to be fitted properly for walking shoes. He had back surgery 4 months ago and has had issues with neuropathy in one foot. He also needed a good shoe that provided stability. Andrew knew exactly what my husband needed and fitted him with a great shoe and inserts! My husband has a wide foot and has always bought a larger size to accommodate the wideness. Andrew explained why that is a bad idea-​the arch support isn’t in the proper position-​makes total sense! Customer service and knowledge is top notch!

This was a great place to buy shoes ! When I walked in, I was greeted by the employees right away. The shoes felt very comfortable, as well as the feeling of the store itself. Overall, the employees were very nice, and so were the products.

Spacious, clean store, as you’d expect from New Balance.
This is a franchise store (are most/​all?), and yet they don’t carry all styles. They also don’t have every size in stock, yet they are willing to bring anything in for you.
It was very helpful to try on the shoes that were tennis oriented, though, unfortunately, nothing worked.
They have sales periodically.

I honestly come up with any excuse to get myself in that store. I love the vibes there. The staff is attentive, helpful, kind, and everything I love. Tonight I went in just before they were supposed to be closing, and they were so patient and friendly regardless. Dillon helped me find what I came for and he said he remembered me from last time. They know how to make every customer feel special! It’s amazing. Good job to Dillon and the team because I am always so impressed by my experience there!

Great customer service, will order any product and if it doesn’t fit you don’t have to pay for shipping.

I have worn New Balance Shoes for 30+ years. Love the shoes but…
My issue is at the Cardiff store, the short older guy is a jerk. I’ve had over 3 bad experiences with him. My wife has felt the same. He is not customer friendly, claims to be busy with other customers when he is not and is always passing customers off to others working at store. Why would they have someone so grumpy in a customer service role?

This place has top notch customer service. Soon as you walk in, I was greeted with a smile and was asked if I wanted my feet to be measured/​scanned. The store has this machine that scans your feet and it determines where most of your body weight rests, whether your heels, sole etc. I was in the market for a pair of cross trainers and I’ve always been a fan of New Balance classics like the 574, so why not venture to their athletic shoes. The person who helped me, Sean, was excellent. He was helpful and not pushy at all. Will definitely come back to this store because I love new balance and service is top notch, what’s not to love?

Had problem with shoes after5 months
Tyler was great reviewed the problem and gave me replacements GREAT Customer service.
Thanks again

One word. .AMAZING! You feel like a valued customer the second you walk in the door. They take their time and really get what works for you. They scan your feet to find your next fit and keep records of everything for you so you never forget information even if you lose packaging at home. Simple touches in customer service, like offering a bottle of water while you shop, are really nice. All of my shoes will be purchased directly from this store from now on. Online ordering may be easier but I will take the extra time to go directly here.

Visited for the first time today because my feet have been really hurting in my current shoes. Amy helped me and also turned me on to NB’s memory foam insoles with arch support. I left with the lightest, most comfortable pair of sneakers I’ve ever owned. Game changer. Fantastic customer service!

So «Dr. Paul» is the bomb… helped me a second time for almost 2 hours get a pair of shoes and super awesome sandals and a pair for my little guy… size 3 wide! You can never find wide sizes at other places so we have to buy a bigger size and the shoe doesn’t fit right… can’t say enough about how nice everyone is and no pressure to buy anything… had a lot issues with my feet, surgeries etc… and I have even had custom orthotics made from a podiatrist and new balance orthotics work great with the tennis shoes and fraction of the cost… once again thank you Paul! I’m probably coming back sooner than expected for another pair of those awesome flip flops! Wore them all day yesterday, walking and they rocked!

You want to talk about SERVICE! Measured, Foot Scanned tried on about 6 different pairs of shoes then 2 different sizes in the 6 choices in the span of about 30 mins and was out the door. Bought 3 pairs of shoes and the inserts. On top of all that was given a discount. You want to go to a place who knows their shoes and where the staff is nice and efficient THIS is the place to go.

Awesome place to visit. Tyler and the crew will get the right fit for your feet regardless of what your goal is. Awesome service, very professional, and highly knowledgeable. You can browse all day long online but it’s nothing like going in and trying them on.

I’m used to going to Road Runner or another big chain. The personalized service provided by Cory meant I found the perfect shoe with no stress and hassle. Highly recommend this store.

The service at this New Balance store is without peer.
I have visited numerous times, and have always been greeted like a friend.
My only minor issue is that I wish this particular store carried more New Balance clothing items such as shirts, polos, and jackets as the selection is a bit limited.
Otherwise, a great store that really knows proper customer service and how to treat people well and with respect (unlike other shoe stores like Road Runner).

They have a better selection of the shoes I want than Road Runner. I only wear NB and this is my go to store. Service is great and staff is knowledgeable.

These folks are just Awesome & helpful. They are knowledgeable to find the exact style and size of shoe i would need. Couldn’t have imagined. They were able to exchange my shoes bought online for the right size in their store…
Been visiting this store for many years now. I am highly pleased with it.
would rate a honest 5 !!

Service was terrific. Best personalized experience I have had buying shoes EVER. Thank you to Tyler and Sean for fitting 82 yr old Dad & 52 yr old me with some great shoes. Dad even bought 2 pair!

I’m 47 and have found that my feet have been hurting more and more as I’ve gotten older. No matter what brands I’ve tried, none have helped. Even New Balance. I decided to try the New Balance store because at this point I’ll do anything to get my feet from hurting.
Amy helped me find the perfect shoes for my arches and aching heel.
Yes, the shoes are more expensive than sporting goods stores, but they have people who actually know how to fit shoes here.
I love my shoes.
Thanks Amy!

I can’t tell you how pleased I continue to be with the level of service I receive here. In the several times that I’ve been here in the past year, the service is consistently awesome.
I went in during the holidays to pick up a new pair of running shoes and couldn’t remember which pair I previously had. I was amazed to find out that they could take a look at my purchase history in their computers and determine which series worked well for me. Turns out that a newer model was available and after a quick try on, they were a very familiar feel and fit perfectly.
I usually buy two pairs of running shoes at the same time so I can rotate them when I train. The worst thing I ever did was train in a certain pair of shoes for a marathon only to have to purchase a new pair a month before the event and me not feeling comfortable in them. They didn’t have both pairs in stock so they shipped them directly to my home and I got them in less than a week at no extra charge.
I’m glad I discovered NB and i’m happy these guys are so helpful and easy to work with. Keep up the great work!