Pulmonary Solutions

They don’t do what they say they will. Impossible to reach Capitola office on the phone.

I was contacted by Pulmonary Solutions today, and they will follow up with my previous insurance company to pay for this machine, or, if that doesn’t work, Pulmonary Solutions will write it off. I appreciate this outcome very much. If you need assistance, I suggest contacting Michael or Tonya.

Avoid this company if possible. The employees at the Capitola office were very nice, but trying to reach them by phone or get services, or get supplies is a huge headache. Can only get through to 800 number with people who ask you all of your information repeatedly and then pass you on to someone else. Incredibly frustrating!!!

This a racket for medical equipment. 9 mos later they still havent resolved or responded to my insurance. The gals in the Capitola office are nice but the company is big and its a sleepy mess! Super unorganized and dont trust em when they say «this equipment is covered by your insurance». Get out of dodge!

My husband has been ordering from Pulmonary Solutions for a couple years, and every time it’s a hassle. We’ve finally had enough and won’t deal with this company ever again. The last incident: I ordered a replacement mask. After 1−½ weeks, I called and they said they’d called my husband for payment information. They DID NOT call. And why did we have to wait 1−½ weeks to find this out. Again, we waited another 1−½ weeks (3 weeks since I placed the order). They said they called to say my husband needed to renew his prescription before they could order the mask. 3 WEEKS LATER! And my husband never received the call. There are plenty of places from which to order these supplies. There’s no need to deal with this unorganized company with some of the worst customer service I’ve come across.
2÷20÷14: I’ve ordered from
, no prescription required, and I will receive the masks in 3 – 5 business days. This is where I will order from now on.

I would rate Pulmonary Solutions with a negative star if that were possible.
I have been receiving boxes of Cpap supplies from them that I never asked for. They bill Medicare and Medicare pays. Getting that resolved has been very time consuming. I made numerous phone calls to Pulmonary Solutions to get them to stop sending items I never ordered. The second box arrived yesterday! I’m going to keep it because I never asked for it. They don’t hear me so not getting paid might make them pay attention.
I have already reported Pulmonary Solutions to Medicare for possible fraud. Their business practices sound like a scam to me.

What a dysfunctional business, from top down.
First, I was told by my doctor’s office on Monday afternoon, that they would be sending the order for my C-​PAP that afternoon, and that I should be able to call Bryant and get set up by the next morning. I called Tuesday morning, he said he hadn’t received the order; called again Wednesday, he said he still hadn’t received it. So when I called my doctor’s office, they confirmed they had faxed it Monday afternoon, but would send it again. Strike one for crappy service
Thursday I finally heard back from Stephanie, who was confirming they received my order and described what billing was based on my insurance. She misread the deductible remaining provided to her by the insurance company, and had old information that did not include other billing towards my deductible, meaning she was asking for close to $ 1,000 up front plus about $ 100 month for another 10 months. I went home that night, downloaded my current information and talked to Blue Shield, and got a quite different story. Emailed her the next morning, and she respnded to me with much lower payment numbers (now correct) late in the afternoon. Strike two.
I leave a message for Stephanie Tuesday morning after the three day weekend that I would like to set up my appointment, also emailed her. Didn’t hear anything all day, so the next mirning I left a messahe for Helen. Finally got an email from Stephanie near noon… she had taken Tuesday off. Tip: when out of the office, leave an «out of office» auto reply. Strike three.
I finally get my appointment for late Friday afternoon (scheduled on Wednesday), leave work early to get there, and then find out from their Tech that they don’t even have the correct mask and that I would have to come back on Monday! I got pretty steamed at that point and asked why neither he nor the office person (Helen?) had called to let me know, and they both just had blank looks on their faces like the idea never crossed their minds. Strike 4.
I had rescheduled for Monday, but after talking to my doctor’s office and getting a new equipment company, I cancelled my appointment… I would never do business with this company!

Was prescribed a CPAP for my sleep disorder. The lady at the front desk was busy multi-​tasking, Helen, I believe. I was waiting for my appt. with technician to go thru orientation. He was stuck in traffic jam, going onto 6 pm. Helen, who was constantly on the phone helping customers with their machine glitches, took time out to instruct me rather than have me get a new appt. This process took about 45 minutes. It was alot of information and new skills in dealing with the machine and mask, and nose plugs, etc. She was very patient and thorough. And still had her own work to do.
I had to go back a few times and call as well. Getting used to this respiratory device is not easy and dealing with mask issues, with drying up nasal passages, air leakage, buckles digging into your head. It takes a few months to get used to the pressure concept. I had to try a few masks. They were quick and gracious in doing so. With the help of my contact at PAMF Pulmonary, Abby, and the staff here, I finally found one that worked perfectly and have been using it ever since.
Thank you Helen, and my technician, Don, for being patient and thorough. This is not an easy job and you’re dealing with people not at their best.