Caliber Collision

Dropped off my car to have the rear panel of my Accord coupe repaired as it was smashed, dented, and crumpled. Also opted to have my front bumper repainted as it was mildly scratched during the earlier Winter month. Was given a ten day down time for the repairs to be completed within.
About 13 days later, (3 days over the estimated time) I am told That my car is ready. As I’m inspecting the car, as obvious as ever I realize that the repainted bumper does NOT match the rest of my red car. In fact, it’s so dark that it is almost purple. I immediately let the caliber rep know that the paint is COMPLETLY OFF. He agrees and instructs me to leave my car to have it fixed. 4 days later, now 17 in total, I am told to come back and get my car. The car seemingly looks ok, but when I get to the closest gas station and step away to observe it in totality, clear as day, I see that my rear panel is ALSO the wrong tint/​shade of red, as my coupe is Cherry red, and the rear panel is a deep wild berry color.
Pissed, I return to the shop. At this point the rep has Drew, the paint manager come outside to inspect the car. Instead of being truth and honest to recognize that the colors in fact do not match, he proceeds to tell me that what I am seeing is because of the way the sun is hitting my car. He tells me that because my car is old and the paint on the rear is new, it’s a «typical «issue. However my car is ONLY three years old and in exceptional condition. After debating for about 45 minutes about what I see vs what he sees, a State Farm rep comes over and agrees that the panel does NOT MATCH the rest of the car.
Drew then proceeds to tell me that as a «courtesy» he will take the Color from the panel into to the door so that it isn’t as obvious. He also says that he has already wasted too much paint trying to match my bumper to the rest of the car and is not willing to do it for the panel . — But isn’t that what my insurance company paid you to do!!!
Feeling defeated and almost agreeing to allow him to further ruin my car with the wrong shade of paint, I go to the sister shop (caliber collision located in Fotestville). Ironically, the regional manger for Caliber Collision happens to be there. Not only does he agree that the paint on my rear panel does NOT MATCH, he also points out my unbalanced trunk, and A huge leak seeping through the side of the roof over the rear panel that had to be replaced (by this time it had rained three days straight, and the entire right side of the back seat, seatbelt, and roof was soaked).
I was immediately put in a complimentary rental (on him) and told that I no longer had to worry. He heard every last concern, and even pointed out a few, and promised to deliver. Within three days, I was told that my vehicle was ready for pick up. And it was! Paint matched PERFECTLY, trunk was evenly balanced, and the back window glass had been removed so that the leak could be found and fixed.
Word of advice, go to the Forestville location. You will not be dissatisfied, and you sure won’t be told that your eyes are fooling you when something isn’t right with your vehicle.

I had scheduled an appointment to get my car taken care of for ³⁄₁₆ over a month in advance, however they lost my appointment. They still agreed to take my car, which was great. However, a woman who was not currently helping me (Carla Reyes) saw my car and proceeded to get into a heated conversation with me. It went as follows:
Carla: «You really shouldn’t have been driving your car around like that. When did you get into this accident?»
Me: «At this point, it really doesn’t matter. I’ve been driving it, and now I’m here to get it fixed.»
Carla (beginning to get flustered): «But what I’m saying is you shouldn’t have been driving it.»
Me: «And at this point, I’m here now and that can’t be changed and I’d rather not be lectured at 8 in the morning.»
That is when Carla lost it, accusing me of taking my frustration out on her, so I calmly explained to her that I wasn’t, I just didn’t wish to be lectured. I never once raised my voice to this woman yet she felt it appropriate to raise hers.
Carla was increasingly rude to me when all I wanted was to drop my car off. I really had no issue with the fact that they lost my reservation because they still agreed to take my car. It was her complete and lack of business sense or common decency that made me furious. If I, or my insurance is paying thousands of dollars for you to fix my car, the least you could do is treat your customers with respect.

I picked up my car 7÷20÷2015 after it was completed by Caliber Collision after an accident I had. I then had to get my car towed to another bodyshop due to the battery being dead. Didnt have any prior issues with my battery until then. I called Caliber Collison to get a understanding what was going on and the blame was placed on me. They basically told me it wasnt their fault and it was nothing they could do about it. They told me they would call my insurance company (Geico) and i’m still waiting to hear the results of that call. So after paying my deducible I had to turn around and pay another $ 130.00 for a new battery. You take your car in for one thing and you pick it up with something else wrong with it. The people in the office that I encountered were very friendly and helpful while I was there. Seems like once I walked out the door all the helpfulness and niceness walked out the door with me. Good Luck you might need it!