Avis Rent A Car

these guys were great we rented a van and we drove from the Orlando airport to the cape Canaveral location and they took us to the cruise ship. upon our return they were right there at the boat waiting to take us to pick up our van and booster seat.
great team no issues

Worst place to rent a car the Pothead employee kept complaining about every little thing to the co worker openly in front of the customers. On cruise day they only had two employees working one driving the shuttle and one checking in and checking out… All the cars are dirty they Mickey Mouse the cleaning of them… Calling corporate on them.

ONE person working on cruise ship day. This person had to check-​in people returning as well as check-​out people renting. Seriously??? The Alamo./Budget/Enterprise location that we dropped off our car from Orlando was so much nicer, but used a Costco coupon to rent from the Port back to the airport. The office was small, cramped and smelly. No maps available. Then when we dropped the car off at the airport they charged us an extra $ 40 for gas when we weren’t charged a thing driving from Orlando to the Port from their competitor. WILL NEVER RENT FROM THEM AGAIN!!!

Excellent customer service! Was standing outside freezing my tushie off and the agent invited me inside and turned the heat on! Don’t get that kind of service at other rental agencies!

RETURN CAR EXPERIENCE:
If I could give them NEGATIVE or NO STARS, it would probably make me happier. As we returned the car, we were told to park it and then the ASS HOLE employee with tattoos in his leg was really rude and the funny thing was HE WASN’T THE ONE HELPING US.
SHUTTLE: We are now (trying to be) PATIENTLY waiting for our shuttle to take us to the port so we can get on our boat. Two shuttles have come thru and after the first lady, non clear speaking English, yells out «I NEED A PAPER»…really.which one? We, as customers, including the others here standing next to me, don’t have an EFFING clue as to what your are talking about. oh the receipt with the check in time… that’s what you are referring too.oh.the shuttles are cruise line specific… thanks for the FYI. SO we are still waiting for a shuttle to take us to the boat and have been waiting for abt 45 mins now. where is the Carnival specific shuttle? Oh wait? Now it changes again. we are back to check in time of the csr, the shuttle driver doesn’t care, he will take you to your boat… WTF …NEVER AGAIN AVIS…

Used this to rent a car after a cruise. Got off the cruise and got on the shuttle by 745am. Got to the rental counter second and got my rental in 10 minutes. The lady at the shuttle an the shuttle driver burg said that the key to using the rental car agencies after a cruise is to get there early. By the time I left the rental agency there were 20 people in line and more coming in. Patience is the key as well. Use the prepay or Avis preferred and you walk in and walk out. Only negative was that I picked up my rental 2 hours early and the counter employee said that I was covered until 10am on the return day. When returned was charged $ 80 for extra hour (which was removed when I asked). Returned to Tampa airport.
Would use again.

Getting the car and the car itself was easy and smooth process. We were told when we dropped the car off there would be shuttles every 15 – 20 min taking us to the port. That was very untrue. We (along with many many other people) waited over an hour for a shuttle. They tried hard to make it fair, putting people on by times they arrived. Apparently it was abnormally busy. But they did not warn us at all or tell us it would be a long wait. If we had known when how long the wait would be we would have quickly paid for a cab and been on our boat with a drink by now.

Great Service! I was in and out of there pretty fast. They weren’t trying to sell me on the extras as some of the other car rental companies do. I rented a minivan one way to Orlando. The car was clean and in good working order. It was perfect for a group of six with luggage thank to the stow away seating of the Dodge we had.
Two reasons that I didn’t give them 5-​stars. We had to wait a while for a shuttle to pick us up at the port. About 45 mins. The driver was nice and helped us with our bags. The other was the Avis app. It had said that my reservation was cancelled. Went through the website and it was there still active. Not what you want to see when you’re on vacation.
Will most likely be at the top of the list the next time i’m renting a car going to & from Port Canaveral.

Best Customer service ever, the guy at the counter was extremely friendly and nice I wish everyone that works at avis was like him trying to keep their customers happy, it was a pleasure working with him

Two guys working on cruise ship day. Because of this, one staff member has to stop helping people and run out to clean the incoming cars.
After waiting 30 minutes for a shuttle to the pier, one arrived and then left empty.
We waited 56 minutes for shuttle and barely made it on because there were so many people.
If someone had been honest about how long it was going to take for a shuttle, we would have just taken a cab.
Oh, and everyone for all the cruise ships waits under one medium sized awning. Of course, there are always smokers who smoke right in your face.

It was 8:10 a.m., and I needed to pick up a rental car near Cape Canaveral at 9:30. I checked my paperwork, and found that my company had inadvertently booked me to pick up my rental car in Melbourne, which is about 45 minutes away, rather than at one of the several rental car locations that are lined up along N. Atlantic Avenue.
I whipped out my trusty smart phone, got on the AVIS website, made a reservation to pick up a car at 9:30 at their lot in Canaveral, and to return it in Miami at around 2 p. m that same afternoon. Their rates were very competitive, even though I was making my reservation only about an hour and 20 minutes before I was due to pick it up, and their website made the reservation process fast and easy.
I arrived at this rental location a bit after 9:30, there were plenty of cars, no wait, and within literally 4 or 5 minutes of my arrival I had my keys in hand, put my belongings in the trunk and was ready to begin the trek back to Miami.
The whole process from beginning to end was simple, quick and hassle free, just as it should be. Some other rental car companies could take a lesson from this AVIS location!