I Computer

This place is terrible. I went in to buy a switch for my router, but they apparently didn’t have it in stock, so the manager talked me into replacing my router. I bought it, took it home, and attempted to install it on my computer. Eventually I got to a screen that essentially said that the modem had already been installed on another computer and that I should go to that computer and get the information from it. I called the manufacturer and, based on the serial number, they told me that the modem was more than a year old and that its warranty had expired six months ago. I took the modem back, explained what happened, and asked for my money back. The owner of the store was very rude. He accused me of lying about the reason I wanted my money back because I said the modem didn’t work but then said I got partway through the installation process. He also claimed there was nothing wrong with the modem and that he was sure that the manager had told me it wasn’t new (the manager did not inform me of that). He refused to refund my money and, at one point, actually yelled at me. The manager came back during this conversation and said that, as long as the modem worked, I didn’t need a warranty, and he could have come over and installed it for $ 70 (a bargain, he assured me). Anyway, I am stuck with a modem I don’t need and can’t install. I will never go back to this store.