AT&T Customer Service

At&t has terrible customer service and likes to claim you’ve no attempt when discussion phone to phone conversations about issues pertaining your U — verse packages. It’s a conspiracy that holds you contracted just so the company makes profit out of your pain and suffering.

Received a new Iphone5 for Christmas. I really didn’t need an upgrade, the old phone was working just fine. But it was the thought that counts and is truly appreciated. Of course there is a transition period when one must learn how to operate a new piece of technology. And who needs to read a stinking manual, has always been my philosophy! Duh! Well lo and behold and unbeknownst to me a voicemail password had been placed onto the phone. This in itself is not a big deal unless of course you don’t know the code. So needless to say at the point of realization that I had unattended to voicemail for a period of five days I went into panic mode. My phone dialed 611 direct and I was in touch with a marvelous customer service representative named Haley. Haley is the epitome of what excellent cusotmer service is about. She understood my panic. Unlocked the code and gave me access. This occurred in under three minutes. She saved me a ton of grief that day. While sorting through the fifteen voicemails my level of appreciation for Haley increased. AT&T sent a follow up review survey in which I promptly responded my gratitude. Hope they give her a raise.