White Smile Dental Group

EXTREMELY RUDE! I guess I’m not the only one who has a problem with Carlos — check out David D.‘s review. Do YOURSELF a favor — and FIND ANOTHER DENTIST.
I was never seen by the doctor — even after trying and coming to the office, wasting several hours of my business day — TWICE!
The first time I showed up they let me know that I would need to bring my dental insurance card. I wish they had let me know prior to coming that often it’s a separate card, or just provider plan information, but fine — that’s my fault. It kinda sucked, but no big deal.
I went home — immediately found the information and called the office. I gave them the insurance information so we wouldn’t have to deal with it again (the receptionist assured me it was taken down and acceptable) over the phone — and scheduled another time. I get to the office the second time — it’s a good 10 – 15 minutes before anyone even addresses me. I don’t mind that because they have an awesome massage chair which I helped myself to using. (PS — there were 4 other women in the holding area by the time I get called to the front.) Guess what? NO notes on my insurance!
BUT what really bothers me is the guy at the desk is super non-​conciliatory, and acts like this is a true inconvenience for HIM and he’s condescending to do me a favor, but being completely and utterly unhelpful. I told him he should minimally call the receptionist (since he said she wasn’t there and he didn’t know where she put the notes) and he’s reluctant — putting me on hold, to speak on the phone, tapping his foot, turning red and finally ended up telling me that he was trying to HELP me (rather than doing his job, which is ALL I AM ASKING!) and finishes by letting me know I should find another dentist.
Guess what folks — worst customer service ever. And, several of the women in the waiting room felt this was par for the course at the office — joining in on how bad things are, especially for communication and wait time. Do YOURSELF a favor — and FIND ANOTHER DENTIST. Someone who might actually value your business! Imagine that! No problem — my insurance says I have about 50 within 2 miles of my home.

EXPENSIVE AND EXTREMELY RUDE!!!
I needed a quote for a dental procedure and when I compared it with other I got, I saw that they wanted to charge me for things that are free with other dentists.
When I mentioned it to carlos, the office «manager», he became very rude and instead of explaining me how he came up with his ridiculous price he started to argue with me.
I mean if there’s a logical reason for extra charges, Im ok with it, But why the rip off!
So I quickly extracted myself out of this place
Talk about «SUCTION»!

Amazing place Dr Nadia is really cool and knows what she is doing I had numerous Drs try to fix this tooth and never succeeded… she did I couldn’t be more thankful… This office is so friendly and professional I love this place I finally found my new dentist thank you again for the amazing service

It’s been a pleasant experienced. First time getting acquainted with Dr. Nadia, had a deep cleaning this morning and never felt more comfortable in such good hands. And Carlos, what can I say he is most helpful and makes you feel at ease when it comes to working out with your financial payments. This is a facility that provides good service, quality and very caring to their patients health.

I am so very pleased with white smile, Dr. Sing is amazing didn’t feel a thing not even the needle keeping her as my Dentist

This dental group uses bait and switch pricing and will deliberately manipulate the costs of your services despite being required by contract with the carrier to honor the set pricing.
When challenged by the patient with the list of carrier approved charges in hand, Carlos, the office manager became belligerent and refused to honor the rates. He went further and contacted the insurance carrier Guardian and had her cancelled retroactively to a month earlier, right in the middle of her root canal procedure.
His behavior was reprehensible and in our opinion unethical. This is not an office to be trusted.

The very best customer service and work I have ever experienced in mandatory service industry. They always acknowledge any inconvenience, wait, or change in plans. Very upfront with pricing and they try to give you the best price available. I will never go to another dentist because of how happy I am to have them.

I felt as if this place was trying to scam me for everything I’ve got. After x-​rays they quoted me about $ 4000 worth of «needed» dental work. I have no pain, brush and floss daily, and have never had a history of periodontal disease whatsoever.
I asked if they could just do a cleaning. No– they don’t do that– just polishing. They said I need a deep scaling at $ 300. It was all BS and I’ll never set foot there again!
I star bc I have to.

Dr. Shawn is awesome. He’s a young dentist with a tremendous amount of experience under his belt. My family and I have been coming here for 5 years now and never had an issue. Carlos at the front desk is also a great guy, good sense of humor and works with you on the pricing options that fit your budget.
They have an automated system now that sends you a message to confirm and remind you of your appointment. The office is clean and modern with no complaints.
Appointments and time issues are common at all dentist offices. Sometimes things happen out of the staff’s control that can cause a delay, which has a domino effect through the whole day’s worth of planning. Be patient and make plans accordingly.

This has been the best Dental experiance i have ever had ! the staff is awesome, i had a wonderful time getting to know the girls in the front norma and daniela. Very lovley and friendly and always having a smile on there face. And the Doctors Pham, Nadia, and Angel who attended me, where awesome! there a Great team. I never thought going to the dentist was going to be that peacful and comfortable every step of the way. It wasnt even scary!!! im glad i did the right choice in choosing White Dental Smile. Definitely been recommending this place to my friends who have had a bad experience with there dentist. I let them know that this is the place to go because there gental and that they treat you with respect and hear you out.

I honestly wish I had the option to give them 10 out of 5 stars lol dr Sean is incredibly good at not only doing his job as a dentist but creating a very comfortable and welcoming environment and his assistant angel definitely helps keep that environment stable when dr Sean leaves the room. I’ve always hated the dentist and feared going because some can be very rough and insensitive and see you as just another case but they make it a fun experience and for me at least they make it feel like I’m an individual and not just another mouth to look at. I’ve never had a bad experience from cleaning to braces and they’ve helped me in many ways over the years. If you’d like to see go to a dentist that won’t just yank your teeth out, treat you like another mouth, make each visit fun and comfortable and meet a dentist that you won’t feel like you might need to change then white smiles is the way to go and I recommend talking to dr Sean and angel. I’m not sponsored or affiliated with this company in anyways (I don’t think you even can be with a dentist lol) I just really respect and appreciate them a lot and want to give back for all they’ve given me and know how hard it is to be comfortable with a doctor and dentist !

My experience seeing a dentist has been great thanks to White Smile! Very professional and organized as well as clean! Angel is always helpful :) I always look forward to going back for my exams and cleaning

This was my first time here and I have to say it’s very nice and the staff are very friendly. Though I did have to wait half an hour to get my X-​rays done, after that it was good. The dentist was very sweet and understanding and told me exactly what needed to done and to talk to Carlos the office manager about what is covered. Almost everything was except the root canal but that’s not their fault. He was kind enough to explain what I can do. I would give this place 5 stars but :
1) no privacy
2) I think the assistant forgot I was there in the back
3) when taking my X-​rays she hit my face with the machine serval times it wasn’t hard but next time she should actually pay attention to what she’s doing instead of rushing.

The best dental place in the valley I love this place me my wife and my kids come here and we get treated very good I highly recommend this place the doctors are very nice and they don’t push you to get anything you don’t need the office manager is great and will work with you to make sure that you know exactly what type of treatment you getting

The place is clean and comfortable. The office staff is courteous and patient enough to deal with any requests you might have. HOWEVER, I’m not coming back here for the following reasons;
1. I didnt get seen until almost an hour after signing in. I understand delays might occur but waiting that long after being told repeatedly to show up on time is not only unfair to me but also other patients who are waiting after me.
2. I wasn’t satisfied with the work done on me. The dentist was polite but the actual deep cleaning was rushed because she worked on another person at the same time. Kinda felt like a drive-​thru car wash. Also, I regret opting to «fix» a tiny (microscopic) cavity as she had to drill my tooth to apply the OVERPRICED porcelain fix. That one’s on me though as I couldve said no…
Overall, they tried but just didn’t come through for me… I’ll be looking elsewhere

I have been with this dentist for 8 years. Great place great service and i havent had any problems with this. Also the staff is great and i good asistan name angel also the reseptionist are really fast and nice and i reccomend this place white smiles to everybody and dr shaun is the best dentist ive ever met.

I hAve the worst experience here there so unprofessional I’ve waited almost a year to get my wisdom teeth out they never called me back and when they did they needed to take new X-​rays then after that they still didn’t call me back there equipment sucked and they obviously didn’t care about me being in pain because I still have my wisdom teeth in they just waisted my time now I’m off my fathers insurance and I can’t afford it ! Horrible !

Came in for my very first appt finally! I promised I would post an updated review once I went in. And honestly, I am very surprised for the exceptional customer service I received and how extremely friendly everyone was.
Norma, the receptionist, as I mentioned, is a sweet heart and I’ve never had any issues with her.
Angel, the X Ray Tech, was super nice and quick. He got the job done and got it done in a timely manner. He was answering all of my questions and was just a totally cool guy.
Dr. Sing was my dentist (I think that’s how you spell her last name), she was gentle, polite and very sweet. I have a follow up appt coming up, and I made sure that it was with her.
Carlos, I think he is the Office Manager, was very professional and I almost felt like I was treated like royalty. He was EXTREMELY nice and I have absolutely no complaints about him. He has been very accommodating to my schedule.
Over all, I am very satisfied that I chose this dental office. Everyone is professional, friendly, and quick. Just how I like it! No one wants to spend too much time in a dentist office. This office ROCKS! :)

Great reviews are all lies. I went in to get a simple 6 month cleaning procedure. My appointment was at 4. However I had to wait over an hour and a half to get taken care of even though I had an appointment. What’s the point of an appointment then. The place was fairly empty too so they had no excuse.
The lady that took care of me came in super late took me in to the X-​ray place and didn’t even mind to says hello or smile. She just gave me attitude.
After the xray I was taken to a room where the dentist glance at my teeth and said I had two cavities.
The reception person came in took me to another room and explained to me that my filling would cost extra if I wanted porcelain which I understood.
He then proceeded to ask if I wanted to make an appointment which was a month away because they were too full. Not only that but he rescheduled the whole original reason of my appointment MY CLEANING.
Now I spent over two hours at their office to be told I had two cavities, to be given an attitude, have to wait over a month for an appoint to take care of those cavities and no teeth cleaning.

From the moment I walked into White Smiles, I knew I found the perfect place.
I was looking around Unilocal for a dentist to go to for a routine cleaning. Since this place had glowing reviews and in my area, I decided to give it a try. Carlos greeted me and made me feel at home as I filled out paperwork. After meeting with the dentist and getting x-​rays, I was told that I needed a deep cleaning and later a cavity filled, eek! I never had one of those done, but they reassured me I would be ok.
So I came back a few weeks later for the cleaning, and it didn’t hurt! Even when they injected my mouth to make it numb, I braced for the pain: nothing. They also explained the after care treatment to make sure my pearly whites would stay that way.
My insurance gave me a hiccup with my coverage, but Carlos handled it with patience and professionally. I was even able to use the Unilocal deal of $ 200 off my service for only $ 100 since I am a new customer (Thanks, Unilocal!). Sweet!
I would highly recommend this place! Super nice people, a relaxing atmosphere, quick and efficient!